[Resolved]  Motorola — inconvenience due to services

Address:

Delhi

Sir/madam
I have been using Motorola fire(XT311) since November 2011. It has been 45 days since I had submitted my phone at one of service center at Lajpat Nagar in New Delhi for a mere change of touch panel and 2 keys which were not responding. And still I haven’t got my phone back. I am running here and there for it. The service centre told me it will take 10 days and after 10 days they told me they need 4-5 days more. After a week they told me the phone is at Chennai and they can’t help it and told me to talk to the customer care. On 23 rd of September they told me that they are escalating the case I will get a call back within that. I called them again after 4 days as I didn’t get a call. They again told me that they need 2 more days and that I had escalated my case on 23 rd September so it was not their headache when I had submitted my phone at the service centre. After an argument I agreed to them. Again I didn’t get a call from them. I have been calling them up from past 2 days and they are saying that they aren’t getting a revert from the head office so they can’t do anything to help me out. Instead they are telling me to wait for a week more. It has been causing me great inconvenience. Now tofay i got a call to collecr my phone. When i went there i realised that the problem was still there. Now they are again asking dor time. I have written mails to them but the are not replying.

My details are as follows:

Name- Akash Sehgal

Tel no.- [protected]

Details of service center- TECHNOCARE, E-17, Lajpat Nagar-II, New Delhi-110024

Phone submitted on- 30-aug-2012

Phone type- Motorola fire (xt311)

IMEI- [protected]

Complaint no.[protected]