[Resolved]  Motorola India — Very poor customer service!

I bought a motorola c168 on 8 june o7 means four manth . my set battery is not propaly working. i purchase this mobile laxman jula road rishikesh dehradun.
iwant solve this problem quculy.

problem-----{BATTERY}

MY ADD- PASHU LOK COLONY BIRBHADRA ROAD RISHIKESH DEHRADUN UTTRANCHAL (INDIA)

I bought the motorola hand sent in nagpur. after two days
i got display problem in the same handset. It sent for the replacement to the redington india limite, mumbai . It has been passed two months i didn't get any response.

hand set no. standard c168

Dear Sir/Madam,

Its very duscusting to say that your Company authorised repairing service center services process is so worst that I am not getting my Cell phone repaired from past 14 days. Atleast your authorised service center members does not have even sincere and courtesy attitude to call the owner of the cell and inform him the status on the repair progress. If this is your attitude towards your customer, I don't think so your marketing manageement will let your product prosper in the market. Kindly take a look into your marketing processes whether they are in proper functionality in a way so that the customer will appriciate . If you have any realisation towards customer service problems, Kindly improve the services you provide to the customer. My cell no [protected].

The product given for repairing to the authorised service center

Motorola Redington services
Somajiguda, Hyderabad
Andhra Pradesh
INDIA

Thank you for your patience

Yours Sincerely
Jude Whittle

sir ,6 month back i puchase "MOTOFONE f3" in last of june.it was functioning well , but during last month its screen and button stop working .nothing is appear on screen even after pressing the button.
my phone is coming under guranty period plz try to repair as erly as possible .i will be greatful to you ,and donot allow your custmer to shift to the other company.
type code MC3-41J11
MODEL HG[protected]A
IMEL [protected]
MSN F59QGZTR28
FROM : ASHOK KUMAR JOSHI(advocate)
add :525 shyam nagar ,indore
[protected]

Dear Sir

i hv a handset MOtorokr but it is not working some s/w problem and i went to your's gwalior service station . they behave very rudely specially a girl on reception counter . i see the enviorment over there they took bribe from customer whose handset's are in warranty . they declare the handset out of warranty by any hrook and crook . i previously also have a bad experince with your's gwalior service station situated at DHARUL HABHIB complex. staff is all time mingle in other activities . kindly do something.
else this time i have to go consumer court .

regard's
deepak

I purchased Motorola Mobile L2 model on[protected]. Its signal tower disappeared after 20 days of purchase hence it was surrendered to Authorized Service Centre of Motorola i.e. M/s WRIGHT SOLUTIONS at Nehru Nagar, Bhilai on[protected]. They recommended for the replacement of the mobile, but till date no new set was delivered to me. Also, the service centre is unable to provide probable date of replacement.

J K Panigrahi
Bhilai (Chhattisgarh)

Dear Sir,

I have purchased a mobile of Motorola W220 and today is 24th day from purchasing of the mobile and my w220's display has damaged. I gave my mobile at moto mobile service center at vazirpur
(Delhi) and today 4 days has left but no action may taken by moto service center engineer. I request u to pls. take some necessary step and do something for me.

I will be grateful to u.

With kind regards,

Rakesh Kumar/Krishna

I have a Moto L7 handset. I had paid 7800/- for that. Believe it or not, it automatically takes a restart when some important call comes. My worst experience has always been with conference calls in my office. Suddenly i use to get disconnected. When checked with moto service center, i got a reply that its due to some moisture inside the phone that's stopping the phone from normal functioning. I am terrified with the answer !!!!! The phone is absolutely new and it was purchased in summer and i have taken very good care of it. My sincere advice to all of you is just keep motorola phones as away as possible.... !!!!

I bought a motorola C-168 phone and the display is poor and hazy when compared to phones of the same category. whenever a call is made the person on the other side is not able to hear it clearly. After about 6 months of purchase the the charging section of the handset was damaged. And now the phone gets switched off whenever a call is made. The service centers deal in kolkata it with exceptional misbehavior. If this is what MOTOROLA has to offer. Its was a total messy and wrong decision to go for the brand. And I would suggest people never to buy any phone of this brand...

Hai I am Girish from bangalore. Yesterday night I lost my motorla C168 mobile

Plz reply is there any tracking options in this...I have the bill also

Awaiting for your reply
Girish,S

It's not the motorola yaaar i feel every customer service is like that only,,,,,,

Forget about Indian companies atleast MNC's should Directly have their own CS ,means There should be their own employees .Usually these CS they will give to third party and this guys makes the situation very horrible and worst,,

Let they take time to do things but they should be prompt to the deliveries,because we get hardly free time and we will be loosing that time in these things..

Only God should save us in this issues.

I totally agree with above compalints, motorola has worst customer service.
I purchased motorola L9 in Oct 2007, recently it got automatically switched off. i gave the set for serivce at a authorized motorola service center (ucom technologies pvt ltd, 2nd block rajajinagar bangalore. ph no.[protected]), they promised to repair it within 24 hours. even after repeated requests, since 2 weeks they have not got it repaired!!!!!!!!!!!!!!! so disgusting and irritating.

Is someone who can take care about this?

I suggest people not to buy any motorola phones. they have worst models and even worser srvice!!!!!!!!!!!!!

Poor Customer care service and poor motorola website. All the numbers given for the service centres in motorola official website for india does not work. Worst website that I have ever seen. Vowed never to buy motorola again and discourage friends too.
Thanks

i brought c2905(Huawei) on 31/05/08, from day one my mobile is not working properly( problem with speaker) . I gave set on 31/05/08 after many follow up today i got it back and they said now its working they closed the office due to some server problem and said test it at home and bring it back on monday if you have any problem.
but still problem is there worst service i faced in my life.
details are as follows:
service center : Radington india ltd, M-47 Ground floor, old dlf colony, Gurgaon (Haryana)
reciept no gur/hu/08/01249

Motorola India — Faulty handset - w209

I have purchase a mobile set model no w209 in the last year nov.Since from date of Purchase the set has some problem.Thrice it has been sent to service centre and once to chennai for repair.

Again the problem has been developed and been given for repair to service centre.

I had written so many email to company but they are ir-responsievto my complain..

Hence please do not prefer to buy MOTO they are very bad in service.There are many customer in my town Jamshedpur haviing the problem with moto set.

Go for any brand but not for MOto..

I had purchased a new Motorola Motorazor, simless handset for existing TATAIndicom connection. It was doomsday from day one as 99% of time, phone is not working and I am fed up by dialling help line numbers 121, [protected], [protected] etc., with no resolution forthcoming, a complaint lodged with Nodal officer has also met same fate - no resolution. Each one in TATAindicom is proficient in passing the buck to another and as a end user you feel like a Jackass.
I am finally repenting the day I choose TATA product.
Adarsh

i using motorola w 230 handfree is not working but custmer sarvise center refuse to reparing my handfree your sarvise center is very poor

thanking you

huawai c 2905 — not receiving sms

dear sir,
i can'nt receving the sms last 2 days & not connect the custumer, & not show the my pool 1 balance last 22days, pls solve my problem imideatly, otherwise I complaint the GM of company, & send the mail of GM, mamager & director.

I have brought motorola w270 from mobile store, galaxy world, urban estate, ambala city on 07/08/2008. Now the flap of this handset is working improperly ( It is not properly moving, it had stiffined a bit ) then i went to my nearest customer care center but they refused to repair it as they say this problem is not under warranty. They are saying some lock is damagaed from inside but it is manufacturing fault so how can they refuse it . THEY JUST HAVE VERY POOR EXCUSES .
AND I SUGGEST PEOPLE NEVER TO BUY ANY MOTOROLA PHONES THEY HAVE WORST MODEL THAT GET DAMAGE ON USING ITSELF AND EVEN WORST CUSTOMER .

[protected] Original message[protected]
From:Rajiv A.R< [protected]@in.com >
Date: 22 Apr 09 21:33:29
Subject: Fwd:Regarding non-repairment of motorolav9m [Incident:[protected]]
To: "info.in"

Dear Sir

Still awaiting but no reply and no progress

Rajiv A.R
Business Development Manager
KG HR Solutions.
Gujarat
[protected]


[protected] Original message[protected]
From:Rajiv A.R< [protected]@in.com >
Date: 31 Mar 09 21:46:41
Subject: Fwd:Regarding non-repairment of motorolav9m [Incident:[protected]]
To: "info.in"



Rajiv A.R
Business Development Manager
KG HR Solutions.
Gujarat
[protected]


[protected] Original message[protected]
From:Rajiv A.R< [protected]@in.com >
Date: 28 Mar 09 11:42:36
Subject: Fwd:Regarding non-repairment of motorolav9m [Incident:[protected]]
To: "info.in"



Rajiv A.R
Business Development Manager
KG HR Solutions.
Gujarat
[protected]


[protected] Original message[protected]
From:Rajiv A.R< [protected]@in.com >
Date: 22 Mar 09 15:51:44
Subject: Fwd:Regarding non-repairment of motorolav9m [Incident:[protected]]
To: "info.in"

Still no response from service center.

Rajiv A.R
Business Development Manager
KG HR Solutions.
Gujarat
[protected]


[protected] Original message[protected]
From:Motorola India< [protected]@mailwc.custhelp.com >
Date: 13 Mar 09 12:42:58
Subject: Regarding non-repairment of motorolav9m [Incident:[protected]]
To: [protected]@in.com



Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.


Subject
Regarding non-repairment of motorolav9m

Discussion Thread
Response (Ray V.) 13/03/2009 06.12 PM
Dear Mr. Rajiv,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTORAZR2 V9m, we would like to inform you that your case has been forwarded to Service Department and they will get in touch with you within 48 hours.

We apologize for the inconvenience caused.

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_glo bal_en_aus.cfg/php/enduser/acct_login_submit.php?p_enc_passwd=cmFqaXZhcjE=&p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070
Customer (Rajiv A.R) 11/03/2009 04.26 PM
hello Sir, I'm waiting since last 4 months for my Motorola v9m(CDMA)mobile which has undergone for repairing.I bought the mobile on feb 26th 08from moto store, saffron traders, S.G.Road, ahmedabad(gujarat), and it has got display problemand the job sheet no was : 10035 date was on: 250308.and i have handover itto the following mobile store as follows: Ucom Technologies Pvt Ltd. navrangpura, Ahmedabad, Gujarat.then i got it replacement of v9m after 3 months, from where i purchased and again i faced the same problem of display, The job sheet no is : 14357.and i have handover it to the following mobile store:mDR Services India Pvt Ltd.navrangpura, Ahmedabad.Gujarat.Please make it sure, as im awaiting for a very long time to get repaired . Please consider it as a serious issue and i likely to know how long it would takefor my mobile would be handover to me..awaiting for your favorable response.Regards, Rajiv A.RKG HR Solutions.Business Development ManagerGujar at[protected]Get Yourself a

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