Motorola Mobile — Non cooperation / No issue resolved

Address:

South Delhi, Delhi

Hi i am Vijay Sharma , Ph no. [protected], Address 447/5, Govind Puri Kalka-ji,

This complaint is in regards to the services i received from Motorola service centre called as Redington Services Pvt ltd in Okhla. My two months old Motorola mobile phone which i bought for Rs. 26,500 started turning off automatically,when i answer the call or listening to songs and also sometimes i m not able to answer the phone due to some phone issues, i went there on 23 July'10 and i got the resolution as upgrading the build no. of my mobile phone saying that i will not face any issues again however i again started facing the issue the second day wherein my mobile phone started turning off again, I spoke to the concerned person and also the north india manager Dhirender and i was promised callbacks and i was promised a replacement mobile phone whithin 3 days on 24th July '10 however after three days i got to know that dhirender spoke to these service centre people and confirmed that issue was resolved which wasn't the case ,again i spoke to him and he started making stories and lies . again i got disappointed and went there for the third time this time again they said that they may need my mobile phone for observation for a day or so and then i will receive the callback from the manager in redington services name Rohit now its been three days no callback and instead the phone they gave me for stand by also isn't working properly because the callers are not able to hear me , Now i dont have a Job, also i m medically unfit since i am suffering from venous sinus thrombosis(FITS) and they want me to come again and again to there service centre and thats too with no resolution, Please do something about this because these are the people who are not living up to their promises and also treting the customers like animals . Please help me because i m already a pateint of depression and these people are hampering my health as well ....Please help