Motorola - Motorazr V9M — Continuous Problems in the Handset starting within 2 months of its purchase | |
I have Motorolla Moto Razor V9M handset (CDMA). I bought this handset for a substantial sum of Rs. 19000/- and within two months of its purchase it went dead. I was informed that the mother board was gone and would be replaced. I asked them to replace the handset, but they flatly refused. After waiting for the handset for around 45 days I finally got the handset from their Nagpur service station, but in a non-workjing condition. As I was moving to mumbai in a hurry, i had no choice but to take it like that. i came to mumbai and went to their Mumbai Service station and was informed that the Motherboard hadn't been replaced but repaired and that too improperly. they took another 15-20 days to repair the asme and give me my handset in working condition. Within a month it malfunctioned again. This time some software problem was given as the reason. Then within a month its display went and again they took a very long time to give it back. Again, it's motherboard went bad afer some time. Again it was repaired after taking a huge amount of time. It suffered a software problem again which I had to pay to get it sorted as it was 3 days since its warranty had expired. And now its display has zonked again. This handset in it 1 year and 5 month lifespan has beeen with me barely for 6-7 month and the rest it has spent in the service station. Out of these 6-7 months as well I have been using it without a display for the past 2.5 months. It is clearly obvious that I was given sub-standard equipment originally and that Motorola does not Care what so ever. i has written them a complaint on their website to which their response was totally unsatisfactory, infact useless. IImagine the hardships I had to afce losing all contacts, messages, data again & again. having to visit the service stations located at odd locations again & again and the cost of all the harrassment and trouble. It is my official no. that I have on this handset and imagine the cost of having to make official calls from my personal no. All this after buying a premium handset from a world renowned manufacturer. I have only one word for Motorola. PATHETIC! If you can do something about it, please get motorola to refund me the cost of this handset. I do not want a replacement as its going to be th same story all over again, no matter what Motorola handset they give me. Was this information helpful? | |
Add a Comment | |
53%
Complaints
1938
Pending
0
Resolved
1020
+91 12 4413 1500 (India)
+1 800 668 6765 (USA)
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
Post your Comment