[Resolved]  Motorola / W220 — Poor Response / Fails to give full replacement

Date: - March 15, 2009.
To,
The Manager
Customer Care
Motorola

Subject: - Handset not working.

Dear Sir,

This is to inform you that I have purchase Motorola Mobile Handset model no. W220 (Sr. No. [protected]) from Shreeji’z- Planet, Naupada, Thane (W), Mumbai on[protected]. However with in two months while talking with somebody it was automatically dead & not working. Handset is in warranty; hence I contact with your service centre M/s. Tele Video Services, Ganesh Darshan Building, Shop No. 3, Agyari Lean, Jambhali Naka, Thane- (W). Your Service Engineer launches a complaint & gives me receipt along with work order no. TZ/MO/08/02553 dated 6-2-2009.

After One week I contact to your service centre & I get feedback that mobile has some major problem & we are sending the same to our head office at Mumbai. On[protected] I again visited to your service center & I get feedback from Mr. Amar (Cell No. [protected]) that 75% you will get full replacement of the Handset.

On 4th March Mr. Amar telephoned me & told me that you will not get any replacement of Handset as our head office found water in the handset. I am very disappointed on such wrong statements given by your service centre. How it is possible? My point is that if the handset contains water inside then it should be known to your Service centre which is at Thane.

As per my knowledge there is major fault in the handset & they are not able to giving me replacement for this hence they are giving me the reason like this. This makes bad impression towards customer and customer never trusts to your product. I request you to please considered this matter as most urgent & reply me at the earliest. I expect positive answer from you. However my Handset is with M/s Tele Video Service, Thane. If W220 product was closed & if any other range is with you which for replacement I will bear to pay the differential amount for the same. But prior to this please give me positive report.
Please give me complaint no. so that I will mention in all your future correspondence & reference.

Thanking you,

Vikas K. Khambekar
Thane.
[protected]@rediffmail.com