[Resolved]  Motorola Xt 720 — Tremendous Problem with Service and Phone

Address:

South Delhi, Delhi

Dear Motorola India Team,

This is under tremendous trauma that i am writing for the problems that i have faced buying a Motorola Phone in India. I honestly never in my dreams though of a nightmare like these would have happened for a mere Mobile Handset. And, that too a premium handset which is worth 28,000/- INR when i bought it.

I purchased a Motorola XT 720 in Jan'11, since then i have been facing some or the other issues. Last night after i ended a call i saw a circled distortion inside the screen of the phone. Today morning i took the same to the service center at I-11 Lower Ground Floor, Central Market, Lajpat Nagar - II, New Delhi -110024, where they rejected saying 'We won't be able to help'. This cannot be covered under warranty. When asked for the reason they sited we do 2nd Level, you will need to go to Gurgaon or Green Park for this.

Now, tell me is this case then why the hell is it mentioned on the website that they are the authorized Service Center. Also, why will it not be covered under warranty. The problem is of the handset and definitely am not accepting the behaviour of the Center Representative. If you cANNOT THEN GUIDE ME THROUGH A PROPER SOLUTION. I am really annoyed and and lost entire trust on the brand.

As per as Motorola is concerned, I don't think they will be able to understand/resolve my concern, see I have several time seen that no one has basic knowledge of hardware in the service centers for MOTOROLA XT 720. I now feel everyone was correct when they mentioned not to buy any Motorola Mobile Phone, specially which comes to India.

Moreover, to seek some better help i called Mr.Praveen Kumar (Regional Head for Customer Care in Delhi), who never responds to any call. I have tried 11(eleven) times to reach him but to my utter dismay, has been humiliated for not getting a response. Hoping for best, if I do not get a call or an email within 24 hrs, i am escalating the issue to TRAI and the senior Management of Motorola.

Thanks & Regards,
Arijit Das
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