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M.S.E.D. Co. Electric bill - Excess billing

 
7 Reviews
User
  A.S.NARAYANAN
A.S.Narayanan
A-7, Nav Abhinandhan
Kalu Nagar,
Dombivli(W)
29-12-2008

The Executive Engineer
PC-4
MSED Co. Ltd
Dombivli(W).



Consumer No. 020012259086
Meter No. 9000359002
Excess Billing in pretext of Faulty Meter

Dear Sir,


I am consumer No. 020012259086 of M.S.E.D Co. Ltd. As I and my family were away in November 2008, the electric unit consumed showed 1 unit, but billed for 142 units (Ref. Meter reading in Meter No. 9000359002 shown in picture for November 2008). Copies of Meter readings as shown in electric bills are attached for your perusal.

Excess billing for 142 units against consumption of 1 unit as shown in meter, is grossly unfair. Reason stated was faulty meter. I have personally explained that electric consumption is almost nil in November 2008 because of no occupancy. Please see my letter dated 29-11-2008, which was acknowledged.

However, in December 2008, the electric consumption shown in meter was 27 units and I was billed for 27 units. Had the Meter been faulty, it would not have shown 27 units consumption.

I therefore the Officials concerned to reverse the faulty entry of 142 units of November 2008, and accordingly give credit to my account for the Rs. 200/- already paid by me.

I appreciate if the matter of unfair excess billing is resolved at the earliest.
Thanking you,

Yours faithfully,

A.S.Narayanan
Narayanan
Sr.
No.
Name of Call
Centre
**Area covered Toll Free
Telephone No.
1 Pune Pune & Pimpari Chinchwad Municipal
Corporation
1800 233 3435
2 Bhandup Thane Municipal Corporation and other
Urban Areas Mulund/ Bhandup etc.
1800 233 3435
Navi Mumbai Municipal Corporation and
other Urban Area of Panvel Taluka/ Panvel
Urban Division
3 Nagpur Nagpur Municipal Corporation 1800 233 3435
MIDC Division out of Nagpur Municipal
Corporation
4 Amravati Amravati Municipal Corporation 1800 233 3435
5 Akola Akola Municipal Corporation 1800 233 3435
6 Aurangabad Aurangabad Municipal Corporation 1800 233 3435
7 Ahmednagar Ahmednagar Municipal Corporation 1800 233 3435
8 Dhule Dhule Municipal Corporation 1800 233 3435
9 Nasik Nasik & Malegaon Municipal Corporation 1800 233 3435
10 Jalgaon Jalgaon Municipal Corporation 1800 233 3435
11 Kalyan Kalyan-Dimbivali & Ulhasnagar Municipal
Corporation
1800 233 3435
12 Nanded Nanded-Waghala Municipal Corporation 1800 233 3435
13 Kolhapur Kolhapur Municipal Corporation 1800 233 3435
14 Sangli Sangli-Miraj-Koopwad Municipal
Corporation
1800 233 3435
15 Solapur Solapur Municipal Corporation 1800 233 3435
** MSEDCL Consumers in the jurisdiction of Municipal Corporation
area of respective Call Centre can avail services of Call Centre for
redressing complaints
Call Centres in MSEDCL
Details CC Phones 301105


PUBLIC RELATIONS DEPTT.
FAX :26475814
26474536 (P) R.S.Dotonde
Chief General Manager (CC) 28960787
26474211
Ext. 2302 (O) (MO)9833383887
26474211, 26472131 (O) Sudhir C.Jadhav Dy.Chief Information & Public Relations Officer 25240320
Ext. 3512 (MO)9960680017
Ext. 3617 P.S.Patil
Information & Public Relations Officer 28865145, (MO) 9833190106
World Trade Center, Center No.1, 13th Floor, Cuffe Parade, Colaba, Mumbai-400 005
Telephone No. : 091-22-2216 3964/65/69, Fax : 091-22-2216 3976
Email : mercindia@mercindia.org.in







> ABOUT MSEDCL


Company Profile



Board of Directors



Board Member of M.S.E.B. Holding.



Management Team



Statements of Accounts



Administration Report


Annual Plan



> CONSUMER SERVICES


View & Pay Bills Online



Request for E-Bill



Application Form



Bill Calculator



L.T. Bill Calculation Example



Know your Bill Format



Call Center Contact Details



Consumer Facilitation Centers



Electricity Consumer Rights


more...



> DISTRIBUTION LOSSES


> RIGHT TO INFORMATION ACT


> PROJECTS



> EMPLOYEE PORTAL


> PHOTO GALLERY


Major Events Photos



Theft of Electricity Photos


> THEFT OF ELECTRICITY


Provisions Of Act



Photos Of Theft Detected


> PRESS RELEASES

> MSEDCL ARCHIVES


> REGULATORY INFO


Appellate Tribunal



CERC



MERC


> CONSUMER GRIEVANCE
REDRESSAL / FORUMS


> LOAD MANAGEMENT


Load Shedding Protocol



Reliability Indices new!



Daily Power Position



Feeder Hourly Data




> HR DEPARTMENT

> SUPPLIER SERVICES


E-Tendering for supply of material



E-Tendering for works and contract



Other Tenders



Disposal of Scrap



Conditions For Tender & Supply



Do's And Don't



Purchase Procedure



Annual Purchases



Distribution technical specifications of material



> IMPORTANT LINKS


Govt Of Maharashtra



Govt Of India



Ministry Of Power



Appellate Tribunal



Power Finance Corporation



Additional Links



> MISCELLANEOUS








Frequently Asked Questions
MSEDCL is extending power supply to the consumers depending upon the purpose for which it is being utilised.
Q 1. Why MSEDCL is asking for additional security deposit ? new!


Q 2. How to Become an MSEDCL Consumer? What are the requirements for new connection?


Q 3. What is the procedure of Billing?


Q 4. How to increase sanctioned load?


Q 5. How to check one's consumption?


Q 6. How to lodge the complaint?


Q 7. How to ensure safety?





Q 1. Why MSEDCL is asking for additional security deposit ?
Ans 1. As per condition of supply, all State Electricity Boards are empowered to collect security deposit from their consumers.
Security Deposit is necessary because all consumer pay their bill after consumption of electricity. They pay only after they receive bill for their consumption in previous month. They are also given a period of 10 to 15 days to pay the bill. Even if any consumer does not pay the bill, his supply can be cut only after serving him a notice and after giving a period of 15 days to make the payment. Thus a non - paying consumer can use electricity for about 2 months. To avoid losses in such cases, security deposit equivalent to electricity consumption of one month is collected from every monthly billed domestic consumer. This period may vary as per the duration of the billing.
Lately, MSEDCL has revised his tariff. So, additional security deposit as per revised tariff is necessary. It may also be mentioned here that MSEDCL pays interest on the security deposit of Rs. 50 or more at the rate equal to the post office saving bank rate as may be in the force from time to time.
Back to top





Q 2. How to Become an MSEDCL Consumer? What are the requirements for new connection?
Ans. 2. i) The prospective consumer should be lawful owner / occupier of premises.
ii) He should apply in A-1 form at the section office domestic/commercial and for industrial at Sub-division/division along with no objection certificate required
iii) After load survey, he will be given quotation for payment of charges which includes Service connection charges, Service Line Charges, Security deposit etc.
iv) After payment of above charges the consumer will submit a Test report from the Licensed electrical contractor for the wiring.
v) The service connection will be released as per the chronological order.
Back to top





Q 3. What is the procedure of Billing?
Ans 3. After installation the billing section is supplied with data containing Meter details, initial meter reading . As per the predetermined cyclic order the first bill is issued. The bills are issued monthly, bimonthly and quarterly for Domestic, non-domestic, industrial, Agricultural consumers. The payment of bills is to be made as per the last due date shown on the bill.

Back to top





Q 4. How to increase sanctioned load?
Ans 4. For increasing the sanctioned load the domestic, commercial and industrial (LT) consumers should apply to the concerned Sectional and Sub-divisional in charge. The HT consumers should apply to the Superintending Engineer. After confirming the feasibility, the load is sanctioned and the quotation is issued which includes additional Service Line Charges, Security deposit.
Back to top





Q 5. How to check one's consumption?
Ans 5. The consumption depends on the capacity of appliance and period for which it is in use. The following link will help you to Know your estimated consumption.

Back to top





Q 6. How to lodge the complaint?
Ans 6.
I) In case of failure of supply the consumer has to contact the nearest fuse-off call center either on Telephone or in person to lodge a complaint or he has to call the call center in that area. The complaint registers are kept at various convenient location .The consumer has to lodge a complaint by giving details like, Name, Location, Consumer No., and Pole No. for easy access to MSEDCL employees. MSEDCL is not charging any extra charges for attending fuse-off-call complaints.
II) If, there is a major fault, the electric supply of complete area goes off, it may take some longer duration for restoration of Supply.
III) If, there is some anomaly in the energy bill like Wrong reading, arrears amount shown though the bill is paid, etc. the consumer may contact to the nearest MSEDCL office & bring the anomaly to notice of concerned for rectification. In Urban areas Division office is dealing with the billing complaints and in Rural areas the Distribution Center or Subdivision office are dealing the billing problems. ( For more information)

IV) If, there is abnormal delay in settling the complaints lodged consumer may contact to Higher officers in their office on any working days.
V) MSEDCL is providing their fuse man at Consumers premise, if desired by the consumer, at nominal prescribed rates for some special occasions for early restoration of electric supply.
Back to top





Q 7. How to ensure safety?
Ans 7.
1. Consumer should install safety equipments like Earth leakage / overload & short circuit protection ( circuit breakers / switches ) near point of supply.
2. Healthy earthing should be installed at your premises.
3. ISI marked cables and equipments of proper capacity should be used for installation and wiring should be done through only licensed Electrical Contractors.
4. Always use proper capacity fuse wire in main switches.
5. For rectification of faults in your installations, call licensed electrical contractors only. For any difficulty related to electricity supply, always contact MSEDCL authorities at their offices.
6. Do not connect multiple equipments to a single point out lay to avoid excess loading. Avoid loose connections and joints.
7. Do not use bare wires for extending supply from one point to other or from one premises to other premises. It is hazardous and causes accidents. Do not meddle with live wires / points. It may cost your life.

Back to top









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Copyright © 2004-2007 MSEDCL All rights reserved.
Complaint comments 6 Comments     Updated:
Resolve this Complaint  

Comments

 

excess billing - electricity charge bill

A.S.Narayanan
A-7, Nav Abhinandhan
Kalu Nagar,
Dombivli(W)
29-12-2008

The Executive Engineer
PC-4
MSED Co. Ltd
Dombivli(W).



Consumer No. 020012259086
Meter No. 9000359002
Excess Billing in pretext of Faulty Meter

Dear Sir,


I am consumer No. 020012259086 of M.S.E.D Co. Ltd. As I and my family were away in November 2008, the electric unit consumed showed 1 unit, but billed for 142 units (Ref. Meter reading in Meter No. 9000359002 shown in picture for November 2008). Copies of Meter readings as shown in electric bills are attached for your perusal.

Excess billing for 142 units against consumption of 1 unit as shown in meter, is grossly unfair. Reason stated was faulty meter. I have personally explained that electric consumption is almost nil in November 2008 because of no occupancy. Please see my letter dated 29-11-2008, which was acknowledged.

However, in December 2008, the electric consumption shown in meter was 27 units and I was billed for 27 units. Had the Meter been faulty, it would not have shown 27 units consumption.

I therefore the Officials concerned to reverse the faulty entry of 142 units of November 2008, and accordingly give credit to my account for the Rs. 200/- already paid by me.

I appreciate if the matter of unfair excess billing is resolved at the earliest.
Thanking you,

Yours faithfully,

A.S.Narayanan
Narayanan
Sr.
No.
Name of Call
Centre
**Area covered Toll Free
Telephone No.
1 Pune Pune & Pimpari Chinchwad Municipal
Corporation
1800 233 3435
2 Bhandup Thane Municipal Corporation and other
Urban Areas Mulund/ Bhandup etc.
1800 233 3435
Navi Mumbai Municipal Corporation and
other Urban Area of Panvel Taluka/ Panvel
Urban Division
3 Nagpur Nagpur Municipal Corporation 1800 233 3435
MIDC Division out of Nagpur Municipal
Corporation
4 Amravati Amravati Municipal Corporation 1800 233 3435
5 Akola Akola Municipal Corporation 1800 233 3435
6 Aurangabad Aurangabad Municipal Corporation 1800 233 3435
7 Ahmednagar Ahmednagar Municipal Corporation 1800 233 3435
8 Dhule Dhule Municipal Corporation 1800 233 3435
9 Nasik Nasik & Malegaon Municipal Corporation 1800 233 3435
10 Jalgaon Jalgaon Municipal Corporation 1800 233 3435
11 Kalyan Kalyan-Dimbivali & Ulhasnagar Municipal
Corporation
1800 233 3435
12 Nanded Nanded-Waghala Municipal Corporation 1800 233 3435
13 Kolhapur Kolhapur Municipal Corporation 1800 233 3435
14 Sangli Sangli-Miraj-Koopwad Municipal
Corporation
1800 233 3435
15 Solapur Solapur Municipal Corporation 1800 233 3435
** MSEDCL Consumers in the jurisdiction of Municipal Corporation
area of respective Call Centre can avail services of Call Centre for
redressing complaints
Call Centres in MSEDCL
Details CC Phones 301105


PUBLIC RELATIONS DEPTT.
FAX :26475814
26474536 (P) R.S.Dotonde
Chief General Manager (CC) 28960787
26474211
Ext. 2302 (O) (MO)9833383887
26474211, 26472131 (O) Sudhir C.Jadhav Dy.Chief Information & Public Relations Officer 25240320
Ext. 3512 (MO)9960680017
Ext. 3617 P.S.Patil
Information & Public Relations Officer 28865145, (MO) 9833190106
World Trade Center, Center No.1, 13th Floor, Cuffe Parade, Colaba, Mumbai-400 005
Telephone No. : 091-22-2216 3964/65/69, Fax : 091-22-2216 3976
Email : mercindia@mercindia.org.in







> ABOUT MSEDCL


Company Profile



Board of Directors



Board Member of M.S.E.B. Holding.



Management Team



Statements of Accounts



Administration Report


Annual Plan



> CONSUMER SERVICES


View & Pay Bills Online



Request for E-Bill



Application Form



Bill Calculator



L.T. Bill Calculation Example



Know your Bill Format



Call Center Contact Details



Consumer Facilitation Centers



Electricity Consumer Rights


more...



> DISTRIBUTION LOSSES


> RIGHT TO INFORMATION ACT


> PROJECTS



> EMPLOYEE PORTAL


> PHOTO GALLERY


Major Events Photos



Theft of Electricity Photos


> THEFT OF ELECTRICITY


Provisions Of Act



Photos Of Theft Detected


> PRESS RELEASES

> MSEDCL ARCHIVES


> REGULATORY INFO


Appellate Tribunal



CERC



MERC


> CONSUMER GRIEVANCE
REDRESSAL / FORUMS


> LOAD MANAGEMENT


Load Shedding Protocol



Reliability Indices new!



Daily Power Position



Feeder Hourly Data




> HR DEPARTMENT

> SUPPLIER SERVICES


E-Tendering for supply of material



E-Tendering for works and contract



Other Tenders



Disposal of Scrap



Conditions For Tender & Supply



Do's And Don't



Purchase Procedure



Annual Purchases



Distribution technical specifications of material



> IMPORTANT LINKS


Govt Of Maharashtra



Govt Of India



Ministry Of Power



Appellate Tribunal



Power Finance Corporation



Additional Links



> MISCELLANEOUS








Frequently Asked Questions
MSEDCL is extending power supply to the consumers depending upon the purpose for which it is being utilised.
Q 1. Why MSEDCL is asking for additional security deposit ? new!


Q 2. How to Become an MSEDCL Consumer? What are the requirements for new connection?


Q 3. What is the procedure of Billing?


Q 4. How to increase sanctioned load?


Q 5. How to check one's consumption?


Q 6. How to lodge the complaint?


Q 7. How to ensure safety?





Q 1. Why MSEDCL is asking for additional security deposit ?
Ans 1. As per condition of supply, all State Electricity Boards are empowered to collect security deposit from their consumers.
Security Deposit is necessary because all consumer pay their bill after consumption of electricity. They pay only after they receive bill for their consumption in previous month. They are also given a period of 10 to 15 days to pay the bill. Even if any consumer does not pay the bill, his supply can be cut only after serving him a notice and after giving a period of 15 days to make the payment. Thus a non - paying consumer can use electricity for about 2 months. To avoid losses in such cases, security deposit equivalent to electricity consumption of one month is collected from every monthly billed domestic consumer. This period may vary as per the duration of the billing.
Lately, MSEDCL has revised his tariff. So, additional security deposit as per revised tariff is necessary. It may also be mentioned here that MSEDCL pays interest on the security deposit of Rs. 50 or more at the rate equal to the post office saving bank rate as may be in the force from time to time.
Back to top





Q 2. How to Become an MSEDCL Consumer? What are the requirements for new connection?
Ans. 2. i) The prospective consumer should be lawful owner / occupier of premises.
ii) He should apply in A-1 form at the section office domestic/commercial and for industrial at Sub-division/division along with no objection certificate required
iii) After load survey, he will be given quotation for payment of charges which includes Service connection charges, Service Line Charges, Security deposit etc.
iv) After payment of above charges the consumer will submit a Test report from the Licensed electrical contractor for the wiring.
v) The service connection will be released as per the chronological order.
Back to top





Q 3. What is the procedure of Billing?
Ans 3. After installation the billing section is supplied with data containing Meter details, initial meter reading . As per the predetermined cyclic order the first bill is issued. The bills are issued monthly, bimonthly and quarterly for Domestic, non-domestic, industrial, Agricultural consumers. The payment of bills is to be made as per the last due date shown on the bill.

Back to top





Q 4. How to increase sanctioned load?
Ans 4. For increasing the sanctioned load the domestic, commercial and industrial (LT) consumers should apply to the concerned Sectional and Sub-divisional in charge. The HT consumers should apply to the Superintending Engineer. After confirming the feasibility, the load is sanctioned and the quotation is issued which includes additional Service Line Charges, Security deposit.
Back to top





Q 5. How to check one's consumption?
Ans 5. The consumption depends on the capacity of appliance and period for which it is in use. The following link will help you to Know your estimated consumption.

Back to top





Q 6. How to lodge the complaint?
Ans 6.
I) In case of failure of supply the consumer has to contact the nearest fuse-off call center either on Telephone or in person to lodge a complaint or he has to call the call center in that area. The complaint registers are kept at various convenient location .The consumer has to lodge a complaint by giving details like, Name, Location, Consumer No., and Pole No. for easy access to MSEDCL employees. MSEDCL is not charging any extra charges for attending fuse-off-call complaints.
II) If, there is a major fault, the electric supply of complete area goes off, it may take some longer duration for restoration of Supply.
III) If, there is some anomaly in the energy bill like Wrong reading, arrears amount shown though the bill is paid, etc. the consumer may contact to the nearest MSEDCL office & bring the anomaly to notice of concerned for rectification. In Urban areas Division office is dealing with the billing complaints and in Rural areas the Distribution Center or Subdivision office are dealing the billing problems. ( For more information)

IV) If, there is abnormal delay in settling the complaints lodged consumer may contact to Higher officers in their office on any working days.
V) MSEDCL is providing their fuse man at Consumers premise, if desired by the consumer, at nominal prescribed rates for some special occasions for early restoration of electric supply.
Back to top





Q 7. How to ensure safety?
Ans 7.
1. Consumer should install safety equipments like Earth leakage / overload & short circuit protection ( circuit breakers / switches ) near point of supply.
2. Healthy earthing should be installed at your premises.
3. ISI marked cables and equipments of proper capacity should be used for installation and wiring should be done through only licensed Electrical Contractors.
4. Always use proper capacity fuse wire in main switches.
5. For rectification of faults in your installations, call licensed electrical contractors only. For any difficulty related to electricity supply, always contact MSEDCL authorities at their offices.
6. Do not connect multiple equipments to a single point out lay to avoid excess loading. Avoid loose connections and joints.
7. Do not use bare wires for extending supply from one point to other or from one premises to other premises. It is hazardous and causes accidents. Do not meddle with live wires / points. It may cost your life.

Back to top









Home | Locations | Feedback | Links | FAQs | Sitemap | Disclaimer | Contact | Search


Copyright © 2004-2007 MSEDCL All rights reserved.
 
Dear Sir,

please suggestion in new meter connection charges and what documents included .

aur agar eak makan kay do owner hai to kya do meter lag saktay hai.
sir agar aap eas baray mai bataan ki kirpa karay.

aap ki ati kripa hogi

thanking you.

N K
 
PL SENT BY BILL DETAILS TO MY MOBILE PHONE ALSO AS MY MOBILE NO. 9049099436
MY MSED CO. LTD. ACCOUNT NO. IS 001891282962, BILLING UNIT NO. IS 4708/NALASOPARA SDN
D.T.C. NO. 4708159
P.C. NO 4/26/0868/0190
 
PL SENT THE BILL DETAILS TO MY MOBILE NO.
MOBILE NO. 9867806899
ACCOUNT NO. 001891282971
BILLING UNIY NO. 4708
DTC NO. 4708159
PC NO. 4/26/0868/0190
 
Hi.. when I go to pay Ebill from site. It shows Vendor name MSEB under net banking login of HDFC...
pls clarify wil it be paid to MSED or MSEB.
N Mar 21, 2012 by
User
A to z filter works  
 
i want bill

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    M.S.E.D. Co. Electric bill - Excess billing

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