[Resolved]  Msrtc — Poor Service by Pune Dadar Shivneri

Address:

Pune, Maharashtra

This is regarding the journey of Shivneri from Wakad to Dadar on 25/09/2013 at 10:25 am ticket number 008383 Vehicle Number MH12 FZ 8604. I have taken the ticket of Rs 350/- and fortunately there are two seats available at that time W37 & 38 as i have started my journey something started itching me at my seat when I have seen curiously then i have found pieces of glass on my seat as well as at floor. I immediately shown this to driver and asked him to change my seat but he advised me to stick to that seat as there is no vacant space or seat available in the bus till Chembur so I have reached to dadar and again contacted the main officer and showed him the seat but he was also casually said me that it is nothing but broken glass and I should write this complaint in complaint register and when I asked him how this is happen he started to play blame game with other stops (Pune aagar) I have asked him about the action what he is going to take? again he was totally blanked and asked to write in book and we will get back to you (still I am awaiting for them to get back to me) even there my written complaint with address and mobile number is there. unfortunately there are some glass particles are injected in my back as well as in bum and costed me around Rs 1200/- who will bare this loss incurred by this poor service of MSRTC Shivneri ??? since I am faithful customer of Shivneri I felt really bad as i usually goes 5 or 6 times in month to Dadar by Shivneri when there are Volvo options like Neeta and etc are available to help me in less amount still I goes with Shivneri. So I request you all just go through with these shots captured and decide. Photoes can be seen on MSRTC Facebook page as photo size is more than 2 MB -- Thanks & Regards, Amar Pawar. [protected]