MTNL — no services

Address:

Mumbai City, Maharashtra

HELLO i am a resident of andheri east.i had subscribed for mtnl boradband plan 495dsl unlimited ineternet broadband plan in may 2010.for first 3-4 months the service was very good no disconnection of internet and no problems while surfing..
after that regularly the were disconnections of internet..in a month the internet worked harldy for 3-4 days only..despite of lodging so many complaints, visiting the mtnl regional officer also all the complaint were on deaf ears..i am a regular payer of the bill till date and still i have no services offered from mtnl yet..
it is a very disappointing sitution that a person is applying for a government service and the government is least bothered about customer satisfaction..i have filed for a complete refund of the unsed disconnected internet but have got no answers back from mtnl.all they have to say is sir please thank you for using mtnl and please wait for 1 week.since last 7-8 months i am waiting for that 1 week to get over..
i appeal for an immediate response and a hearing for my complaint.