[Resolved]  MTNL — Wrong Billing and Faulty instrument

Hello Sir,

I am writing this mail in complete anguish and disgust. There is no care for the customer at MTNL.

There has been no reply to my queries from MTNL sent to you below and on top of that i saw today online that my bill has come close to 2500 Rupees.

I changed the plan to Unlimited from 31st of Oct 2009 and the work order was also released to that effect and i personally went to the Rajouri Garden office for that and they said that my plan is changed to the unlimited plan with 512 KBPS speed with 999 Rupees rental and now i see bill of 2500 rupees.

Pls reply immediately or pls disconnect my services with immediate effect as i wont be able to pay such exhorbitant amount everytime.




MTNL Delhi


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Tel.No
25218314
Plan
TriB_Combo_Unlimited-512Kbps_new
Start Date
(mm-dd-yyyy)
1-nov-2009
Type of Plan
Unlimited
End Date Date
(mm-dd-yyyy)
30-nov-2009






DETAIL BROADBAND BILLING





Min. Charges (Rs.)
800.67

CPE Rental (Rs.)
75.00

Total Usage(MB)
10052.18

Free Limit(MB)
99999999.00

Amount above free limit (MB)
0.00

Rate /(MB)
0

Extra Usage charge (Rs.)
1618.59

Other charge (Rs.)
0

Total charge (Rs.)
2494.26
Note:
1.For Hour based plans use Hrs. instead of MB.
2.One time charges (One Time Registration Charge Rs. 500/-,DSL Installation & Testing Charges Rs. 300/- and Initial Deposit for DSL CPE one time Rs. 500/-.) not included in the above mentioned bill details.
3.Annual DSL Subscription is charged in the first bill (Fo r Annual plans only).


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BRgds,

Vikram Pandit
Sandvik Asia Ltd.
Materials Technology
Mobile: +[protected]
Fax: +[protected]

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Hello Sir,

I got the following data from the internet. If my plan is unlimited why there is a limit to the data download pakage as shown below ???

I haven't rcd any replies on my below queries also.