[Resolved]  MTNL — Internet not working...when needed the most

I live in west delhi rani bagh...about a year ago i subscribed for mtnl internet ...for 5 months it worked smoothely...bt then there started lots of problem in the conectivity...lots of times i complaint at customer center ...bt they just said that "its not our work to solve this problem...its up to the line-man"...then i called up the line-man and told him the problem...he said that the transmission wires resposible for the comminication is of low quality...and the joints made on the poles near this locality are really bad...he was also not able to repair it...the line-man said its up to the area manager who looks after these problems...but when i asked that what the location of his( area manager ) office
he denied and said that i hav to find it..since last year i m waiting for the connections to get improved..and since then i submitted lost of complaint regarding this problem..bt every time i was disopontd..i just want to know that if a company ensures the customers best service than it shud keep the words...i will not recomand any of my known person to have this connection again...