[Resolved]  MTNL — Complaint about delay in new landline connection and broadband connection installation and activation.

MTNL — Activation of Broadband Connection

I have applied for A broadband connection on 24.09.08, I have paid full charges for the same . I was informed that Connection will be activated with in 3-4 days. Now they are saying that It will be done after 2 months due to unavailablity of modem.
To whom I should contact for

prabhat
[protected]

MTNL -Broadband — Non activation of broadband services

Dear Sir,

I have taken broadband connection, but MTNL officials provided telephone connection only,
So many times I have given request to start my net facility but no body is their to leasten.
One of your official having this no.[protected] is not ready to reply proprly.

Regards,

MTNL — Non-activation of broadband services after address change

Sir,

I shifted from Manak Vihar, East Delhi to a nearby locality Shreshtha Vihar in East Delhi itself. I had applied for the shifting of my telephone to the new address on 13/07/2009. After few calls, the telephone was instanlled on 17/07/2009 but the broadband services have not been resumed till date despite my repeated contacts on the helpline, meeting the SDO, Karkardooma and contacting the DET, Karkardooma over telephone, who assured me that the services will be resumed by 28th of this month. On 28th, some official informed us over telephone that the services can not be resumed till further two days. He was calling from the telephone No. 22301414. Earlier on almost every day from 20/07/2009 till date we have been contacting the helpline 1504 but to no effect. The helpline claims that they resolve the issues within 12 to 24 hours, but it has become more than 10 days for us!! Besides, whenever someone calls on behalf of MTNL, he simply asks 'Is the link light blinking on the modem?', you say 'NO' and they hang up!! This kind of extremely poor and unacceptable response is shocking. It was further more surprizing, when on of the employees (unknown identity) on the helpline advised us to get rid of MTNL and get it disconnected, as there were none to listen to the grievance.

I am now compelled to write to you for this inaction of the Deptt. I earnestly request your goodself to kindly get the services resumed at the earliest as my wards have to do lot of work on internet, or if not possible, please do let me know if really I should get the connection terminated.

Hoping for a favourable and a a very early action and response from your side.

Yours faithfully
Jagdish Chander Sharma
F-1, (first floor)
Vivek Apartments, Shreshtha Vihar, Delhi-92

Our telephone number is [protected].

Thanks
Jagdish Chander Sharma

I have applied for A broadband new connection on 14.01.15, I have paid full charges for the same. I was informed that Connection will be activated within 3-4 days. Now they are saying that It will be done after 1week due to unavailablity of modem.
To whom I should contact for

Jitender
[protected]
Booking No. 108