[Resolved]  MTNL Delhi — complaint about broadband

my mtnl broadband connection is not working since 17th january, saturaday!!!

To,
Mahanagar Telephone Nigam Ltd.
Mumbai

Dear Sir,

We want to disconnect this internet line. Telephone No[protected] because call charges and Broadbank usage charges are very high.
So that we want to disconnect it. If you want further clarification please contact me on my mobile.
Vinod V. Kubadia - Mobile No - [protected]. Please do this as early as possible.
Thanking you,

From,

Vinod V. Kubadia
103, sunshine height,
P.L. Kake Guruji Marg,
Dadar (W)

Dear Sir,
We want to disconnect this internet line due to over billing. Internet Telephone No[protected].
Call charges and Broadbank usage charges are very high so that we want to disconnect it.

If you want further information please contact on Mobile. Vinod V. Kubadia - [protected].
Please do the needful as early as possible.
Thanking you,

From,
Vinod V. Kubadia
103, Sunshine Height,
P. L. Kake Guruji Marg,
Dadar (w)

MTNL / IPTV Service Complaints - Poor IPTV Service — No response on helpline

I have been using the IPTV Service since past 7months. The service is very poor, recently I have noticed even there is no response at all at their helpdesk number 126000. Most of the channels have been removed before prior notice even though we have been paying full amount every month. The service is even more pathetic then usual now. Kindly help getting this resolved.

dear sir
i am user of mtnl broad band my tel.no.[protected].i have problam with broad band since
last one month some time working some time not please look into this matter as soon as possible

Tele Phon No.[protected] is completely dead hence I am not able to access broadband.
Plz restore the same urgently.

MTNL Broadband — Modem gets disconnected after every 5 mins

The day i have installed my MTNL broadband connection i encountered only problems. I have complainted atleast a 1000 times but they end up saying we will look into it and send an engineer. But they only send a linesman who checks the telephone line. Now when am paying 600 bucks per month dont i deserve a better service. I am helpless at this moment. My friends crack jokes on me after having an unlimited connection i check my mails in a cafe.

MTNL (Trump And Broadband) — Poor Service

I am an MTNL subscriber (Mahanagar Telephone Nigam Limited, New Delhi, India). I got my first mobile phone is December 2005: MTNL pre-paid connection. And I got MTNL broadband connection in March 2007. It is about time I ranted about MTNL on my blog because I have been thoroughly unsatisfied with the services. :oops:

Let me dissect the MTNL Trump mobile service first:

* Bad network! Nauseating network, better put! I live on the second floor of the hostel yet it has connectivity problem!

* The rates are relatively cheap but that is of no use! Why?! Because 8 out of 10 times you cannot connect to the person in the first attempt! Either it says error in connection or it will disconnect after a few seconds and your money goes in flames! Ditto for incoming calls! If someone wants to talk to you for a relatively longer period say 5 to 15 minutes, the phone will disconnect twice or thrice, without fail! A few minutes ago my friend Tauker (aka Sanjay) called me and the phone disconnected in the 57th second! :(

* MTNL also sends you those irritating SMS messsages for free jokes and whatnot though on this count it fares better than other services. Situation has improved in last eight months since I registered with the National Do Not Call/Disturb (NDNC) Registry on 1909. However, there has not been a single telemarketing call till date!

Now the MTNL Triband Broadband connection:

* My connection is the unlimited broadband scheme @256 kbps (unlimited download) shared with two others in the hostel. It is a pity that GOI defines broadband as 256 kbps! 256 kbps translates to 32 KBPS but the MTNL speed is in the range of 22-24 KBPS, never 32 KBPS! So big downloads or videos are proscribed! It is common for the connection to go phut at least once in 35 days and whenever that happens it takes 2 to 3 days to get it back in order (the MTNL customer care sucks!).

So, am I only ranting and raving about it or did I raise a finger to help myself?!

* My power of endurance did break down in the past. I wrote to the Hindu newspaper (Reader’s Mail column) in July 2006 and it was published. It was of little avail though, needless to say! I recall reading a few months ago that the matter was even raised in the parliament! It is common for my friends to say that MTNL staff/officers have their palms greased by private service providers to let the abysmal status quo continue unabated!

* I submitted an RTI petition some three months ago to the MTNL on why they don’t give the full 256 kbps speed (which happened after a huge struggle because MTNL employees feared it like anything and did everything to convince me against filing one); they did not send any reply. I lost the copy of the original application and did not find time to follow it. Recently I read in the Hindustan Times that some JNU employee had actually followed his RTI petition on the same matter. I also read that according to TRAI stipulations 80 per cent of the stipulated speed is acceptable! Now that’s disgusting!

So, why don’t I quit MTNL?!

* Easier said than done! Just don’t want to change my 3 year old number though I have tried other SIMs in the past temporarily. I was an idea subscriber for some time but was not very impressed and found it unethical in many ways.

* Any other broadband connection will cost more than my present scheme; what is more not all service providers are allowed in my university! I had petitioned the JNU administration on their incoming Wi-Fi connection (and it is still coming and it will takes aeons in all probability!).

* Some of my friends/acquaintances continue to make fun of me for such fidelity to MTNL! I say this to myself whenever that happens: “There are only two kind of perfect people (or things) on the planet — the dead and the unborn!”

So, why did I write this post?!

* Learn from my experience! “Experience is the name we give to our mistakes!” Stay away from MTNL unless you want to lose your peace of mind! :)

I could not agree more withyou on it. I wish I could sue MTNL for the kind of broadband service they offer...
I have been a user for 2 years now. And they SUCK bigtime; but only in terms of providing the service. Not at month-end, when it reflects in the bill. Per the bill, it looks like their broadband service is the best on offer...

I wish I could have someone here... I feel like killing someone right now...

My landline telephone No.26428476 is not working since 5th Feb.09 for which I lodged my complaint vide No.237 dt. 05.02.09 . I have tried many times to get through the competent authorities to help me in getting the above telephone in working conditions. I am an aged senior citizen of 67 years and can not run about for the rectification of the above. I would like to draw the attention of the senior authorities to look into this harrassment to the aged persons for this telephone privilege. Please do the needful as stated and the necessary charges for not providing the above services may be deducted from the next bill and oblige.

Yes i was also facing the same problem and found a solution over it, connect to your router and set the MTU value as 1495, initialy it was 1500, now you can surf all sites you want, njoy !!!

Due to faulty Telephone Line i am not getting connected with broadband inspite of repeated complaint registered with your department. If line is not propeply restored i have now decided to disconnect the same.

Please check up.

MTNL Broadband — disconnection of internet frequently

My telephone no is[protected].
I am having problem with internet connection as this is disconnecting frequently during browsing.
please do the needful.
regards
Tejpal singh

MTNL — Broadband is intermittent

WE have a broadband connection in mira road. It works only for 3 days a week. We fail to understand that if it can work for 3 days, what goes wrong for other 4 days ? If there is any fault, why cant it be rectified permanently ?

i am using broadband for last 1month .. my mtnl no. is[protected]Nehru vihar) . Sir my plan of mtnl is triB combo unliminted plan.My net is not working from day's.

helllo sir
i m using MTNL broadband for the past 4 years.
in the past 3 year i didnt face too much problem
but this year 3 years patience finally burts out
nw its pissing me off deeply
my internet is not steady
ADSL light blinks then gone and after some time get stable
but there is no permanent stability
i lodge many complaints ut the MTNL staff response was not good
they instead of correcting the problem said my computer my laptop is outdated
its my humble requet to plz look into this matter
n if its not in ur control then clearly say that u cnt rectify the error in my case.

kartikeya yadav
[protected]

Hi,

i am using mtnl broadband, my telephone no. is[protected], i have complaint to call centre 5 times and my broadband is not working for last one month, but mtnl people are unable to solve the problem and always they close my complaint without my knowledgse, please look into this ASAP.

Regards
Rohan

my net is not working properly from dec 08. i loged complaint many time. but no response.
my adsl is stable destination net unreachable.
many time modem fail. status light off.

my phone no is 25052018

pls do the needful.

dear sir/madam
I am user of mtnl broad band, my telephone no is[protected], i have problem with broad band for today, some time working some time not. i have reboot my modem in every 2 min, i has complaint about this problem in mtnl office problem is not solved till now please look into this matter as soon as possible.Plz take action on my complaint veryfast bcoz i got this no. before one week.
This is 2 or 3 complaint i have alrady complaint on custmer care no but they are not taking properly and this is my mobile no [protected] plz contect me fast

MTNL Broadband — Internet Not Working from past 5 months

My internet connection is not working from the past 5 months.I had logged mutliple complaints and even a emergency complaint..I talked to the area manager (Dabri) many times in this regard. no action had been taken so far..