[Resolved]  MTNL Delhi — UNNECESSARY CALL CHARGES

Address:

West Delhi, Delhi

I have a MTNL land-line No 28361449 on my mothers name. The said number is mostly used for receiving phone calls and rarely for making any call. It is has been observed in the Telephone Bills for the month of Aug 2012 and Sep 2012, the Call charges are put in the bill when no call is made.
On inquiring the issue, they told that a call transfer facility is active on your phone since 2008 and call charges are levied for the same.
when i told them that no such facility is active and we are also receiving phone calls regularly which is not possible in such a case.
Then no answer is given on that and i was told that your facility for transfer of call has been disconnected now on.

Solution expected:-

1. Refund of call charges levied in the all the previous telephone bills till date for which no calls has been made neither any records provided on inquiring by the MTNL, DELHI.

Thanking you
Bharat Gulati.