[Resolved]  MTNL / DSL_trib_849 Nu — Continuous Disconnections and slow speeds

Since FEB'09, i have been getting slow speeds and continuous disconnections on my earlier plan 590NU and latest upgraded one 849NU. MTNL people have come to my place to test my CPE and line and told me to do various tests like changing the PHONE, FILTER, ROUTER, PC, ETHERNET CARD etc which i have done readily and they themselves have done it at my place. Finally their DE and other people have confirmed that its a line problem though the parameters at their exchange show OK. They themselves have said its Strange! I dont think they want to take BMC permission and dig and change the old cable lines or atleast pinpoint the fault on the cable as i have found these people to just warming their seats and lazy and technically incompetent when it comes to broadband fault finding.

I have told them that its a line fault as i have also worked for an ISP BTInternet and technically very sound regarding Broadband wireless and networking. The cable which comes from MTNL, Marol to my area, gets split to different buildings and colonies. Their Broadband seems to be ok, but the line which diverts into my colony is an old line and the fault lies there itself. The SNR is as low as 5-6dB (ideally should be 20dB) and the Attenuation is as high as 38dB (ideally should be less than 30dB), which itself indicates that its a line problem.

i have not been able to get a proper constant connection and I have been paying MTNL for a service, which i am not receiving. A couple of times i have had to re-download a file multiple times as the Broadband gets disconnected again and again. I have filed a complaint with MTNL and asked for a rebate.

Right now my router is On and the ADSL light keeps disconnecting. Please help!