MTNL — FTTH Connection

Address:

Mumbai City, Maharashtra

1. 10 MBPS advertised getting maximum speed of only 1.3 MBPS. 2. The downtime is extraordinary, since installation on June 19, 2013, the connection has been offline most of the time. Currently, it has been offline since the past 2 weeks from August 6, 2013. I get "concentrator not reachable" error. 3. In spite of many complains, the bandwidth has not improved and though the connection has not been working for more than 30+ days since June 19, 2013, we have been presented with a bill for Rs. 630, which we have paid hoping that MTNL would attend to my innumerable complains on the downtime and bandwidth speed. 4. Complains have been lodged on 1505, MTNL website, emails to the following ID's, [protected]@mtnl.net.in, helpdesk.[protected]@mtnl.net.in, [protected]@mtnl.net.in, [protected]@mtnl.net.in, [protected]@mtnl.net.in, [protected]@mtnl.net.in, but no one even bothered to reply nor attended the complain. Please advise on the action.