MTNL — Mobile number portability

Address:

Mumbai Suburban, Maharashtra

I have a CDMA(Garuda) connection of MTNL(Mumbai) and I want to switch over to Trump(prepaid) connection of MTNL(Mumbai); but I was informed that this is not possible by customer care personal at MTNL Khar Danda customer care center; Where as the website of MTNL itself informs under FAQ section that CDMA to GSM & vise versa are possible see the link http://www.mtnlmumbai.in/index.php/mnp or the attached image