[Resolved]  MTNL — Bad customer services

Address:Mumbai City, Maharashtra

Dear Sir ,
I have the MTNL landline connection more than 10 years but I have not made the single complaints since than. The connection is in my Father Name Mr. Mintu Jha and the number is 28705866 and I have also the Broadband connection . But the service offered by them is not acceptable at all, the issue is very small but the way they are interacting with the me on phone is very bad . From last 2 months we are not receving the bill so we have made the payment late and my line is also disconnected it the month of October due to non payment so its understandable due to non payment my line is barred, But if any one not received the bill than How any body can make the payment But after that I have made the payment and I have also given Complaint of not receving the bill for last 2 month in Kandivali west Branch at counter no. 8 which is for inquiry and complaints , so he has taken my address again and assured me that nxt time I will receive my bill but the same is not happened and I have also asked weather any thing will be charged me he said no bcoz you have already paid late payment charges. So this month I have received the bill which has charged me 100 Rs. for the reconnection so on the same day that is on 23/11/10 I have called to their consumer Help line number 1500 tahn she told me that this department is not looking for this complaints so she gave me 1 number which is 28012345 which is not working. Sir if the MTNL has their call center so why they are not taking the customers complaint and they make customers run here and there . I again call the call center number she told me that they dont have any other number so when I asked her name she just hung the call. Than I have called the Public Grievances number which is printed on the back side so the response that I got from that lady is that Our department is not looking for this complaints so please call to malad finance or personally go thir, I have called almost to every number which was given to me from one person to other There numbers are 24326161 CGM,28013873 DGM finance [protected] account officer from maghthane not a single person has picked thir call. some how I was able to get the number 28013873 The DGM for finance I have a word with the lady which is clerk over there and told me that The DGM is not in the office gone out. So I explained her that Since I have not received the bill so how can I make the payment , If i have received the bill npt made the payment so I am liable to make the payment of reconnection charges. So she told me that the mistake is not from there end and not yours so I told yes so I have already paid the late charges so I just want the adjustment of 100 Rs from your side .so she told me that she will explain my issue to her seniour officer and get back to me within 24 hours but since than I have not received any call.

Sir its not the matter of 100 Rs its the matter If the customer has not receivd the bill and he is geniune than they should give a discount to the customer. When I told to that lady if they will not resolve my issue I will make the payment But than I will disconnect my connecton so she told me that U can disconnect your line but first let me spoke to my senior officer.

I request you to please look into this matter and help me to resolve my issue I have gone through a majour operation in the last month of october and I my not in a condition to run here and there

Hope for justice and early response


Thanking U
Hitesh Jha
[protected],[protected],
28705866
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Aug 13, 2020
Complaint marked as Resolved 
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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
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