[Resolved] MTNL Landline — excess billing, no action taken on complaint | |
We got a new MTNL landline connection in Delhi in June-end. We went for a combo unlimited plan (Rs. 899) wherein unlimited internet was being offered for the month of July. On 29 July, we made a request for changing the plan to 250 combo on 1500(customer care number) where we were given a request no. and assure dthat the plan would change in the next billing cycle starting from August 1. However we were surprised to see the bill of August which was delivered on September 15 that the plan had not been changed and they had charged us according to previous plan. On complaint, they said they don't keep requests and complaint information for more than one month and they would change the plan in the next billing cycle. Thus, we were billed wrongly for the month of August and September. Despite several oral, online and written complaints, the matter has not been redressed till now. We have been harassed financially and psychologically for no fault of ours. Moreover, the MTNL people are bent on proving us wrong by saying they don't have any requests registered from our side. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
1 Comment | |
Comments
32%
Complaints
2905
Pending
0
Resolved
930
+91 98 6811 2345
+91 11 2431 0212
+91 11 2335 6666
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
Every month, I am billed Rs.250/- on account of landline rental and Rs.300/- as other debits for using the broadband and another Rs.68/- as service tax on this amount of Rs.(250+300).
I have never exceeded my free calls quota and the free download quota of 2500 MB.
Despite the fact that Braodband usage during the month of January 2009 is only 1250MB, MTNL has billed me Rs.883/- as other debits for using the broadband plus service tax of Rs.136/- on this amount of Rs.(250+883).
Can you help me in reversing the excess billing of Rs.583/- on account of other debits and another Rs.68/- on account of access service tax.
Thanks
PK Rastogi
PO Box 4604,
New Delhi 110016.
Mobile: [protected]