MTNL — Deficient Service

Address:

Mumbai City, Maharashtra

I am using MTNL's Broadband service for quite sometime only because it's the cheapest provider and i have no other option.
The internet connection drops every 15 minutes then I have to wait 15 more minutes hoping it starts.I am not paying to be kept waiting!!(My core issue)
the call agents are of no help they directly ask you to book a complaint....then what are they there for!.
There is no one to speak if your calling after 8 pm.I believe for a 24 hr utility there should be a 24 hour customer service.The only thing I liked was that the complaints I had booked were looked at and had immediate response.
There were three disconnection while submitting this complaint.........