MTNL — Non Availability of landline service and connected broadband

Address:

Mumbai Suburban, Maharashtra

Dear Sir
I the undersigned would like to report the problem I am facing with my landline and downstream broadband services managed by MTNL since the last two weeks. I have duly filed all complaints with their service cell. I have been allocated a docket number G8410371 for the complaint registered. Even after following protocol, there has been nothing done by MTNL to resolve the problem. I have been following this up almost every four days and all I have got is a runaround in the form of different telephone numbers. The customer care staff are unaware of the problem even though an official complaint has been registered.
The height of ignorance and apathy is that they have time and again asked me to call 198 from my landline inspite of me reiterating that it is my landline that is out of order since the last two weeks.
Even today when I called to inquire about the status, I was given the number of the DGM( contact no-[protected]). On calling I was made aware that he attends office only at noon and his secretary was extremely rude and crude in her response. She noted my complaint and kept the receiver down.
Further I called up the Div.Enggr([protected]) at least four times and he picked up the phone, barked hello and slammed it down.
I humbly request you to inquire into the matter and have it resolved.
I further request you to please take some form of action against these errant Govt officers who shun responsibility and accountability and hold the general populace to ransom.
Let me add that it is tragic that while India has moved forward in the millennium, these Govt offices are working backwards and addressing issues like they were in the early eighties. Even back then, such simple issues didn't take so much time!

Best Regards,
Ajay