[Resolved]  Mts — Speed issue

Address:Bangalore, Karnataka

My name is arun raja, my mdn number number is [protected] am using 3.1 mbs , but am getting only 150 - 472kbs.

Informed customer care before two months back, but no action has taken, they simply call and close the ticket, two person came to my home see the speed online and informed to wait 2 days , but it almost 1 month over still same issue...

The complain numbers for the single issue listed below...

1) c[protected]
2) c[protected]
3) c[protected]
4) c[protected]
5) c[protected]

Called more than 40 times check the call log of your record...

If it leads i will not pay the bill...

Every time i call and check the status they telling that your complain is forward to our senior they resolve quickly, but no use i dont know whethere there is such person is there or not...

Please give any concern person number...

The mts dealer kishore called so many times for brought the device but once i inform the complain about the device he not pick the call also.. Very worst speed and worst responsible......

Am going to update in customer complain .com and in social network also with below details...

Am getting an download speed of 38 kbs that is maximum..
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Aug 13, 2020
Complaint marked as Resolved 
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I am availing MTS services from past 4 years. On 25th of august I purchased new post paid device i.e. MBLAZE ULTRA no. [protected] with unlimited plan 999 for 40gb on my name Chitranshu Mishra. For few days there was no problem with the speed as such but from past few days I am having great problem with the speed. Just before few days I complained to the authority [complaint no. JAN/5286] but they said the problem would be resolved in 22 hours it was not resolved and speed issue started to continue and today i.e. 22 January 2015 I am getting message that your problem has been resolved. There are many complaints which I have done to the authority regarding speed, you can also check. NOV/201, NOV/3898 and JAN/5286. All my complaints are related to speed issue only. If MTS is promising speed up to 9.8 mbps. Does that mean customer should be getting downloading speed of 50-60 kbps?

MTS Mblaze — Speed issue

I am a student who has purchased the high speed Internet modem and I am not at all satisfied with the speed as it is next o what u get around 20kb/s. Sometimes I have to send big attachments and even movie clips for the presentation but I am stuck with this issue of Speed. My plan is 999 of prepaid.
I am a student who has purchased the high speed Internet modem and I am not at all satisfied with the speed as it is next o what u get around 20kb/s. Sometimes I have to send big attachments and even movie clips for the presentation but I am stuck with this issue of Speed. My plan is 999 of prepaid.
I have been facing slow speed issue with MTS. They promiss 3.1mbps but all I get is max 100 kbps. The net is so slow that 1 movie download shows as 1week to download. When we call customer care they say their technical team works 9am to 6pm only. This is the worst internet service provider I have ever seen. All they do is call at the begining of the month asking you to recharge the net and later no call or no help from anyone.
me too receiving too low speed !!
name:harikrishnan
registered @ k.vel murugan (father)
mts no:[protected]
contact:[protected]
mail:[protected]@gmail.com
my name is mohamedmoideen, my mdn number number is [protected] am using 3.1 mbs, but am getting only 150 - 472kbs.


am getting an download speed of 38 kbs that is maximum.. please check my server
I have purchased MTS MBlaze Data Card 3.1 Mbps Speed in MARTHAHALL,BANGALORE. KARNATAKA. The Issue is i am not able to get speed and even network signal strength is 20% to 40%. I went to MTS Customer center here in bangalore to discuss the issue but they are not ready to take even my complaint. I gave so many complaints to customercare regarding on this issue but there is no proper response from their side.
I am facing very much problem on this issue.Here i am mentioning my complaint details
complaint number:JUN/19085
2.jul/2922
3.JUL/2436

MY CONTACT DETAILS
NAME:SATHEESH NH
DATA CARD NUMBER:[protected]
MOBILE NUMBER:[protected]
E-MAIL ID:[protected]@GMAIL.COM
Hi :Sateesh NH,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
Hi Sateesh NH,

As per our records, the customer service team had contacted you. Do get in touch with us in case you would like to have further discussion.

Regards
MTS Customer Service India
Hi i am from tamilnadu. I am using mts mbrowse more than 4 years. I complaint about speed issue to customer care executive from more than 4 years. Every time i call them they said some resons like first 2 years they said network courage is not in our area but i got 3 point. After that they told change the sim. Next they said they will fix antenna in our area within 15 days or refund the money. But they not do that things. Next i call them the backend team member called and said that they will not do anything now.


so please hep me how to put the case in consumer court regard this problem
Respected Sir,
I Jagdish Prasad have purchased a Mblaze MTS Ultra WIFI dongle(no. [protected])(IMSI [protected]) on 19/6/2014 MY First Complaint is Against Backend team of MTS When it was the time of Document Submission including (VOTER ID CARD, AADHAR CARD AND PHOTOS) I have submitted with my latest photo with them but THE PERSON from their BACKEND TEAM will keep on asking for my new photo again and again inspite of submission of my latest photo with them.You tell me I know how i am and how my photo is.. Not That Person. and MY 2nd Complaint is after its activation in the morning I am having internet downloading speed of 0.11 mbps inspite of 9.8 mbps.

MTS Company & their representatives n their execuetives gives assurance that internet speed will be 6 to 7 mbps out of 9.8 mbps upto 40 gb bt when i am using it then i am getting speed of 0.11 mbps i.e 11 kbps.
When i talk to the customer care execuetive they say me after lodging the complaint they say "please be patience and please wait someone from backend team will contact you shortly".But Till Now i have not any call.

I have Talked with Several Customer care execuetives on this issue but i have not got any satisfactory response.
Every customer care representative lodged my complaint in this issue but from that time to till now 26/6/2014 I have not RECEIVED any Call or EMAIL REPLY from them and when i am again complaining they don't talk mannerly and cut the call.it is so awful.i am in huge trouble and suffering through the loss of 1.8 lakh in my business in these days because of internet problem.IT IS TOTALLY FRAUD AND CHEATING BY THE COMPANY.
FIRST THEY TAKE 1 WEEK TO UPDATE THE DOCUMENTS IN THE SYSTEM AND NOT ACTIVATE THE SERVICE BUT WHEN THEY ACTIVATE THE SERVICE THEY PROVIDE 0.11 MBPS DOWNLOAD SPEED INSPITE OF 9.8 MBPS.
A VERY STRICT ACTION MUST BE TAKEN AGAINST MTS COMPANY'S BACK END TEAM WHO ARE TOTALLY FRAUD.I ADVISE YOU THAT THIS COMPANY SHOULD BE BANNED Or BACKEND TEAM WILL BE SUSPENDED Because the pain suffered by the people is so high and they listen to the people at all and dont provide accurate services.
WHEN I SAY to A MTS's customer care execuetive that IF you dont provide me service then please disconnect my connection permanently then he said "Your Connection cannot be discontinued before 3 months".I HAVE UPLOADED PHOTO PROOF ALSO Please Go through it.
PLEASE TAKE STRICT ACTION AGAINST MTS COMPANY THEIR TEAM AND SPECIALLY THEIR BACKEND TEAM.

NAME : YAMAN SINGHANIA
MOBILE : [protected]
Respected Sir,
I Jagdish Prasad have purchased a Mblaze MTS Ultra WIFI dongle on 19/6/2014 MY First Complaint is Against Backend team of MTS When it was the time of Document Submission including (VOTER ID CARD, AADHAR CARD AND PHOTOS) I have submitted with my latest photo with them but THE PERSON from their BACKEND TEAM will keep on asking for my new photo again and again inspite of submission of my latest photo with them.You tell me I know how i am and how my photo is.. Not That Person. and MY 2nd Complaint is after its activation in the morning I am having internet downloading speed of 0.11 mbps inspite of 9.8 mbps.

MTS Company & their representatives n their execuetives gives assurance that internet speed will be 6 to 7 mbps out of 9.8 mbps upto 40 gb bt when i am using it then i am getting speed of 0.11 mbps i.e 11 kbps.
When i talk to the customer care execuetive they say me after lodging the complaint they say "please be patience and please wait someone from backend team will contact you shortly".But Till Now i have not any call.

I have Talked with Several Customer care execuetives on this issue but i have not got any satisfactory response.
Every customer care representative lodged my complaint in this issue but from that time to till now 26/6/2014 I have not RECEIVED any Call or EMAIL REPLY from them and when i am again complaining they don't talk mannerly and cut the call.it is so awful.i am in huge trouble and suffering through the loss of 1.8 lakh in my business in these days because of internet problem.IT IS TOTALLY FRAUD AND CHEATING BY THE COMPANY.
FIRST THEY TAKE 1 WEEK TO UPDATE THE DOCUMENTS IN THE SYSTEM AND NOT ACTIVATE THE SERVICE BUT WHEN THEY ACTIVATE THE SERVICE THEY PROVIDE 0.11 MBPS DOWNLOAD SPEED INSPITE OF 9.8 MBPS.
A VERY STRICT ACTION MUST BE TAKEN AGAINST MTS COMPANY'S BACK END TEAM WHO ARE TOTALLY FRAUD.I ADVISE YOU THAT THIS COMPANY SHOULD BE BANNED Or BACKEND TEAM WILL BE SUSPENDED Because the pain suffered by the people is so high and they listen to the people at all and dont provide accurate services.
WHEN I SAY to A MTS's customer care execuetive that IF you dont provide me service then please disconnect my connection permanently then he said "Your Connection cannot be discontinued before 3 months".I HAVE UPLOADED PHOTO PROOF ALSO Please Go through it.
PLEASE TAKE STRICT ACTION AGAINST MTS COMPANY THEIR TEAM AND SPECIALLY THEIR BACKEND TEAM.

NAME : YAMAN SINGHANIA
MOBILE : [protected]
My MTS Mobile no is [protected].

I have given a complaint (complaint no Jul/9012) on 24 July regarding slow speed browsing, I am only getting 24KB/S and 34 KB/S, whenever ask for the status they said "your complaint was in forwarded status & we will resolve with in 24 hrs" after that I will not get any response.

So I have taken this issue to MTS APPELLATE team Still now there is no action taken from your MTS,

It looks like MTS is so lethargic in resolving customer problems, even MTS guys don't have the courtesy to call and update the status on this issue .
Many times I have spoke to the customer care but the response was very poor

My contact number is [protected],

Thanks
Shankar
I have bought MTS dongle in May 2014. Since then i am approximately paying 1000 INR for my internet plan each month. The company promises the minimum speed of 750 KBPS. However, my internet speed is constantly coming in range from 250 to 400 KBPS. Even after so many complaints, no action has been taken as yet.

Customer care is constantly saying it is because of the technical fault in your area, speed is slow and resolution will take around 4 weeks. Their 4 weeks promise is not ending from last 4 months. when i asked for a waiver in my bill as the problem is from the company end not from mine. They refused to lodge a complaint for the same...

A consumer pays for the service which a company promises to deliver in exchange of money. I request your intervention in the matter. Please help!

Regards,
Parag Sobti
[protected]
Location- Delhi (Pin code 110032)
My MTS number is [protected]
very poor
MTS - Worst service everseen in life... Not recommended to anyone. Called Multiple time poor customer service people- poor language- They call back and say your speed is enough. Finally they said your usage limit is over. speed will come only upto 144kbps. Email to appellate and get a poor response saying that you get 1.4 mbps which is good enough. I dont know what this mts technical ppl will when we complaint. totally this service sucks like anything.
Hi,

This is probably the last month I will use MTS, unless my issues are
fixed. I'm listing all my problems with MTS below :

1. I've been facing speed issues since October. The speed is okay at
midnight( After 1AM ), but it is almost unusable in the evenings.

2. I've made several complaints with MTS, and they have been closing
it stating vague reasons like - 'Customer not responding to call',
'Customer unreachable' etc. If they have no other reasons to tell,
they ask a time period of one week or two weeks. And after the time
period, they forget about all my complaints, and when I call them
saying that the issue is not resolved, they are taking a new complaint
from scratch. So it means they give me a complaint number, and ask for
even more time.

3. When I talk to the senior officials, they say that the issue is
because of high number o[censored]sers in my area, and it will be fixed in
two weeks. Well, three months have passed, and no reaction yet.

4. I feel like a complete when all my previous complaints are
completely forgotten, and when the back-end team calls me and asks
what is my problem, for the 1000th time. It's like - I have to explain
my problem to them every week but they won't fix it. This has been
going on for 3 months, and it's highly disappointing.

THIS IS THE LIMIT.
I'M NOT GOING TO EXPLAIN MY PROBLEMS ANYMORE.
IF MY ISSUE IS NOT FIXED, I'M DISCONNECTING. THAT'S IT.
ONE LAST MONTH. LET ME SEE IF THIS IS FIXED.

My data card number : [protected]
Dear Customer,

We are fully sensitized to your concerns. However, we request you to write us with your 10 digit MDN number at [protected]@mtsindia.in along with your contact number so that we can call you to get more insight.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India
this is arun iam living in kanchipuram..iam using mts from the past 7 mnths .the speed they providing is very worse.they promised me to get the min of 6mbps but now iam getting only 1.4 mbps..i complaint to the customer care they said thats the avg speed that i can get. i hav registerd so many complaints but they will close the complaints and registerd themselves complaint is resolved..its the worst customer service i have ever seen..so dont buy mts datacards
Hi i am customer of your company from last three months.
I am using wifi dingle no:[protected]
From last three months i am complaining about the issue.
No action was taken.
This company is fraud you are cheating with customers.
I will complain against you in consumer court.
I am enclosing the pic of your speed tested.
Regards:
Indrajeet singh
[protected]

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