Comments
Hi Amrik Singh,
We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India
We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India
Fraud company MTS
Dear All users FYI please read the below conversation as regarding the refund of my MTS data card.
And m chasing their team since 11 july but till now they gives the sick excuses.
Dear Customer,
Thank you for writing to MTS.
We regret the inconvenience you are experiencing in this regards. At MTS, we believe that our customers inputs / feedback helps to improvise our services and ensure that we strive towards achieving customer satisfaction.
You have expressed your concern in the email dated Fri, 31st July '2015 regarding postpaid MTS number [protected] about connection cancellation, we would like to inform you that your account has been permanent deactivated on 31.07.15 as per your request.
We take pride in enhancing our customers with our response and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
Please do write in for further assistance.
Thanking you,
MTS Appellate Authority
MTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
The reference number for this e-mail is 822028.
From: [protected]@rediffmail.com
Sent: Friday, July 31, 2015 04:22 PM
To: appellate.[protected]@MTSIndia.in;
Cc:
Subject: Re: REFUND
Dear Team
Today is the 7 working day as u mentioned in below mail.
whats the progress???
Thanks & Regards
Neeraj Kumar singh
[protected]
From: MTS APPELLATE DELHI <appellate.[protected]@MTSIndia.in>
Sent: Sat, 25 Jul 2015 11:21:14
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Re: REFUND
Dear Customer,
Thank you for writing to MTS.
You have expressed your concern in the email dated Thu, 23rd July '2015 regarding prepaid MTS number [protected] about refund, we would like to inform you that we have shared purchase invoice to next department and we would request you to wait by 7 working days from 23.07.15 so that we will assist you better regarding refund.
Please do write in for further assistance.
Thanking you,
MTS Appellate Authority
MTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
The reference number for this e-mail is 812369.
From: [protected]@rediffmail.com
Sent: Thursday, July 23, 2015 08:01 PM
To: appellate.[protected]@MTSIndia.in;
Cc:
Subject: Re: REFUND
Dear Team
Please find the attached invoice of data card.
Please processed my request ASAP, as u already delayed the procedure
Thanks & Regards
Neeraj Kumar singh
[protected]
From: "MTS APPELLATE DELHI"appellate.[protected]@MTSIndia.in
Sent:Thu, 23 Jul 2015 14:36:24 +0530
To: "[protected]@rediffmail.com" [protected]@rediffmail.com
Subject: RE: REFUND
Dear Customer,
>
> Thank you for writing to MTS.
>
> We regret the inconvenience you are experiencing in this regards. At MTS, we believe that our customers inputs / feedback helps to improvise our services and ensure that we strive towards achieving customer satisfaction.
>
> You have expressed your concern in the email dated Tue, 21st July '2015 regarding prepaid MTS number [protected] about refund of the cost of data card, we request you to share the invoice copy of purchasing the data card with us. This would help us in processing your request for further examination.
>
> We take pride in enhancing our customers with our response and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
>
> Please do write in for further assistance.
>
> Thanking you,
> MTS Appellate Authority
MTS My Account - Your account on your fingertips!
>
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
>
> The reference number for this e-mail is 809140.
>
From: [protected]@rediffmail.com
> Sent: Tuesday, July 21, 2015 04:07 PM
> To: [protected]@MTSIndia.in;
> Cc: appellate.[protected]@MTSIndia.in;
> Subject: Re: REFUND
>
>
Dear Team
>
>
>
> Today is the 7 working day and last working day o[censored]r response for my datacard refund.
>
> But till now I didn't got any mail from ur side regarding the refund proceeding.
>
>
>
> Inform me urgent otherwise I will escalate this mail to ur superiors.
>
>
>
>
>
> Neeraj
>
> [protected]
>
>
> Thanks & Regards
> Neeraj Kumar singh
> [protected]
>
> From: "MTS Customer Care"[protected]@MTSIndia.in
> Sent:Fri, 17 Jul 2015 12:20:24 +0530
> To: "[protected]@rediffmail.com" [protected]@rediffmail.com
> Subject: RE: REFUND
>
Dear Customer,
>
> >
>
> > Thank you for writing to MTS.
>
> >
>
> > We regret the inconvenience caused to you.
>
> >
>
> > You have expressed your concern in the email dated Fri, 17th July '2015 regarding prepaid MTS number [protected] about refund, we would like to inform you that online trace is required of current speed to process the refund approval. However we have marked the mail to the concerned department to resolve the issue on priority. In this regard team will contact you within 24 hours.
>
> >
>
> > However still if you want to escalate the issue you can mail on appellate.[protected]@mtsindia.in.
>
> >
>
> > If you require further assistance please do get back to us. We would be glad to assist you.
>
> >
>
> > Thanking you,
>
> > Abhishek Tiwari
>
> > MTS Customer Care
MTS My Account - Your account on your fingertips!
>
> >
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
>
> >
>
> > The reference number for this e-mail is 803162.
>
> >
From: [protected]@rediffmail.com
>
> > Sent: Friday, July 17, 2015 07:25 AM
>
> > To: [protected]@MTSIndia.in;
>
> > Cc:
>
> > Subject: Re: REFUND
>
> >
>
> >
Dear Team
>
> >
I didnt got a call from your technical team at 6.00 pm yesterday.
>
> >
I am not that much free enough that I wait for your call to available always at my system with datacard.
>
> >
Provide me ur escalation matrix i will handle it properly.
>
> >
Listen i need the refund urgent.
>
> >
>
> > Thanks & Regards
>
> > Neeraj Kumar singh
>
> > [protected]
>
> >
>
> >
>
> > From: MTS Customer Care <[protected]@MTSIndia.in>
>
> > Sent: Thu, 16 Jul 2015 11:00:19
>
> > To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
>
> > Subject: Re: REFUND
>
> >
MTS My Account - Your account on your fingertips!
>
> >
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
>
> >
>
> > The reference number for this e-mail is 798780.
>
> >
From: [protected]@rediffmail.com
>
> > Sent: Wednesday, July 15, 2015 05:31 PM
>
> > To: [protected]@MTSIndia.in;
>
> > Cc:
>
> > Subject: Re: REFUND
>
> >
>
> >
Dear Team
>
> >
I dont want to talk to anyone. I need the refund on urgent basis.
>
> >
Kindly process the request.
>
> >
>
> > Thanks & Regards
>
> > Neeraj Kumar singh
>
> > [protected]
>
> >
>
> >
>
> > From: MTS Customer Care <[protected]@MTSIndia.in>
>
> > Sent: Wed, 15 Jul 2015 17:20:16
>
> > To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
>
> > Subject: Re: REFUND
>
> >
Dear Customer,
>
> >
>
> > Thank you for writing to MTS.
>
> >
>
> > We regret the inconvenience caused to you.
>
> >
>
> > You have expressed your concern in the email dated Sat, 11th July '2015 regarding prepaid MTS number about refund, we would like to inform you that we have escalate the issue for the refund. In this regard team will contact you within 48 hours.
>
> >
>
> > If you require further assistance please do get back to us. We would be glad to assist you.
>
> >
>
> > Thanking you,
>
> > Abhishek Tiwari
>
> > MTS Customer Care
MTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ፹ Account⼯span>
>
> > The reference number for this e-mail is 793634.
>
> >
From: [protected]@rediffmail.com
>
> > Sent: Saturday, July 11, 2015 06:45 PM
>
> > To: [protected]@MTSIndia.in;
>
> > Cc:
>
> > Subject: REFUND
>
> >
>
> >
Hii Team
>
> >
Due to bad network coverage and speed i want a refund for my Mts ultra wifi dongle (Dongle no. [protected])
>
> >
I have not crossed the limit of data usage and days that is mandatory for refund.
>
> >
I an enclosing the Invoice scan copy below and kindly process my request ASAP.
>
> >
Please find the attchment.
>
> >
>
> > Thanks & Regards
>
> > Neeraj Kumar singh
>
> > [protected]
Dear All users FYI please read the below conversation as regarding the refund of my MTS data card.
And m chasing their team since 11 july but till now they gives the sick excuses.
Dear Customer,
Thank you for writing to MTS.
We regret the inconvenience you are experiencing in this regards. At MTS, we believe that our customers inputs / feedback helps to improvise our services and ensure that we strive towards achieving customer satisfaction.
You have expressed your concern in the email dated Fri, 31st July '2015 regarding postpaid MTS number [protected] about connection cancellation, we would like to inform you that your account has been permanent deactivated on 31.07.15 as per your request.
We take pride in enhancing our customers with our response and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
Please do write in for further assistance.
Thanking you,
MTS Appellate Authority
MTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
The reference number for this e-mail is 822028.
From: [protected]@rediffmail.com
Sent: Friday, July 31, 2015 04:22 PM
To: appellate.[protected]@MTSIndia.in;
Cc:
Subject: Re: REFUND
Dear Team
Today is the 7 working day as u mentioned in below mail.
whats the progress???
Thanks & Regards
Neeraj Kumar singh
[protected]
From: MTS APPELLATE DELHI <appellate.[protected]@MTSIndia.in>
Sent: Sat, 25 Jul 2015 11:21:14
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Re: REFUND
Dear Customer,
Thank you for writing to MTS.
You have expressed your concern in the email dated Thu, 23rd July '2015 regarding prepaid MTS number [protected] about refund, we would like to inform you that we have shared purchase invoice to next department and we would request you to wait by 7 working days from 23.07.15 so that we will assist you better regarding refund.
Please do write in for further assistance.
Thanking you,
MTS Appellate Authority
MTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
The reference number for this e-mail is 812369.
From: [protected]@rediffmail.com
Sent: Thursday, July 23, 2015 08:01 PM
To: appellate.[protected]@MTSIndia.in;
Cc:
Subject: Re: REFUND
Dear Team
Please find the attached invoice of data card.
Please processed my request ASAP, as u already delayed the procedure
Thanks & Regards
Neeraj Kumar singh
[protected]
From: "MTS APPELLATE DELHI"appellate.[protected]@MTSIndia.in
Sent:Thu, 23 Jul 2015 14:36:24 +0530
To: "[protected]@rediffmail.com" [protected]@rediffmail.com
Subject: RE: REFUND
Dear Customer,
>
> Thank you for writing to MTS.
>
> We regret the inconvenience you are experiencing in this regards. At MTS, we believe that our customers inputs / feedback helps to improvise our services and ensure that we strive towards achieving customer satisfaction.
>
> You have expressed your concern in the email dated Tue, 21st July '2015 regarding prepaid MTS number [protected] about refund of the cost of data card, we request you to share the invoice copy of purchasing the data card with us. This would help us in processing your request for further examination.
>
> We take pride in enhancing our customers with our response and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
>
> Please do write in for further assistance.
>
> Thanking you,
> MTS Appellate Authority
MTS My Account - Your account on your fingertips!
>
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
>
> The reference number for this e-mail is 809140.
>
From: [protected]@rediffmail.com
> Sent: Tuesday, July 21, 2015 04:07 PM
> To: [protected]@MTSIndia.in;
> Cc: appellate.[protected]@MTSIndia.in;
> Subject: Re: REFUND
>
>
Dear Team
>
>
>
> Today is the 7 working day and last working day o[censored]r response for my datacard refund.
>
> But till now I didn't got any mail from ur side regarding the refund proceeding.
>
>
>
> Inform me urgent otherwise I will escalate this mail to ur superiors.
>
>
>
>
>
> Neeraj
>
> [protected]
>
>
> Thanks & Regards
> Neeraj Kumar singh
> [protected]
>
> From: "MTS Customer Care"[protected]@MTSIndia.in
> Sent:Fri, 17 Jul 2015 12:20:24 +0530
> To: "[protected]@rediffmail.com" [protected]@rediffmail.com
> Subject: RE: REFUND
>
Dear Customer,
>
> >
>
> > Thank you for writing to MTS.
>
> >
>
> > We regret the inconvenience caused to you.
>
> >
>
> > You have expressed your concern in the email dated Fri, 17th July '2015 regarding prepaid MTS number [protected] about refund, we would like to inform you that online trace is required of current speed to process the refund approval. However we have marked the mail to the concerned department to resolve the issue on priority. In this regard team will contact you within 24 hours.
>
> >
>
> > However still if you want to escalate the issue you can mail on appellate.[protected]@mtsindia.in.
>
> >
>
> > If you require further assistance please do get back to us. We would be glad to assist you.
>
> >
>
> > Thanking you,
>
> > Abhishek Tiwari
>
> > MTS Customer Care
MTS My Account - Your account on your fingertips!
>
> >
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
>
> >
>
> > The reference number for this e-mail is 803162.
>
> >
From: [protected]@rediffmail.com
>
> > Sent: Friday, July 17, 2015 07:25 AM
>
> > To: [protected]@MTSIndia.in;
>
> > Cc:
>
> > Subject: Re: REFUND
>
> >
>
> >
Dear Team
>
> >
I didnt got a call from your technical team at 6.00 pm yesterday.
>
> >
I am not that much free enough that I wait for your call to available always at my system with datacard.
>
> >
Provide me ur escalation matrix i will handle it properly.
>
> >
Listen i need the refund urgent.
>
> >
>
> > Thanks & Regards
>
> > Neeraj Kumar singh
>
> > [protected]
>
> >
>
> >
>
> > From: MTS Customer Care <[protected]@MTSIndia.in>
>
> > Sent: Thu, 16 Jul 2015 11:00:19
>
> > To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
>
> > Subject: Re: REFUND
>
> >
MTS My Account - Your account on your fingertips!
>
> >
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
>
> >
>
> > The reference number for this e-mail is 798780.
>
> >
From: [protected]@rediffmail.com
>
> > Sent: Wednesday, July 15, 2015 05:31 PM
>
> > To: [protected]@MTSIndia.in;
>
> > Cc:
>
> > Subject: Re: REFUND
>
> >
>
> >
Dear Team
>
> >
I dont want to talk to anyone. I need the refund on urgent basis.
>
> >
Kindly process the request.
>
> >
>
> > Thanks & Regards
>
> > Neeraj Kumar singh
>
> > [protected]
>
> >
>
> >
>
> > From: MTS Customer Care <[protected]@MTSIndia.in>
>
> > Sent: Wed, 15 Jul 2015 17:20:16
>
> > To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
>
> > Subject: Re: REFUND
>
> >
Dear Customer,
>
> >
>
> > Thank you for writing to MTS.
>
> >
>
> > We regret the inconvenience caused to you.
>
> >
>
> > You have expressed your concern in the email dated Sat, 11th July '2015 regarding prepaid MTS number about refund, we would like to inform you that we have escalate the issue for the refund. In this regard team will contact you within 48 hours.
>
> >
>
> > If you require further assistance please do get back to us. We would be glad to assist you.
>
> >
>
> > Thanking you,
>
> > Abhishek Tiwari
>
> > MTS Customer Care
MTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ፹ Account⼯span>
>
> > The reference number for this e-mail is 793634.
>
> >
From: [protected]@rediffmail.com
>
> > Sent: Saturday, July 11, 2015 06:45 PM
>
> > To: [protected]@MTSIndia.in;
>
> > Cc:
>
> > Subject: REFUND
>
> >
>
> >
Hii Team
>
> >
Due to bad network coverage and speed i want a refund for my Mts ultra wifi dongle (Dongle no. [protected])
>
> >
I have not crossed the limit of data usage and days that is mandatory for refund.
>
> >
I an enclosing the Invoice scan copy below and kindly process my request ASAP.
>
> >
Please find the attchment.
>
> >
>
> > Thanks & Regards
>
> > Neeraj Kumar singh
>
> > [protected]
Hi,
I am writing in concern to MTS post paid WIFI I was using. In the begnining it worked fine but after two months it got worst in speed. I tried to resolve this with customer service but didn't get any proper response. I closed my connection on July 20, 2015 when one of the person from MTS collection team sent me the required email on the same. I paid the final amount of Rs 1463 and confirmed with him that there is no outstanding dues after that. Since then I had been receiving emails saying Rs 947 is still due . I called up customer service on july 29, spoke to Gaurav (CSR) and Sunny (Floor supervisor) who said that they are not aware of this settlement as this is a different department. Sunny advised me to send the same email to Customer service which I received as full and final so that they can look into this and get a resolution in next 24 hours. I did the same but no response came. All emails I received after that was to get the payment done for Rs 947. I had written several emails to MTS customer service but nobody bothered to look into that matter and provide resolution.
On Sep 5, 2015 I received email from MTS saying final demand notice in which it was mentioned if I didn't pay Rs 947 then this will be forwarded to legal proceedings. I replied back to that email to customer service asking why this is coming again and again. As usual reply I got was pay this outstanding and re request the closure of the services. On Sep 9, 2015 my wife receives a call where the person stated that he is from Tis Hazari court and there is a legal notice that needs to be sent to me and I have to be present on Friday in court. My wife directed that person to me. I spoke to that person and asked when I have already sent all required documents to MTS via email why he is calling like this. I explained him the situation but the reply he gave was either pay the bill or get ready for penalities. I asked him to send me notice so I can present the same in court all proofs which I have against the complaint which he is putting on me. I also asked him why I didn't get any proper reply to my concern which I sent via email to Customer service. The reply was customer service is not authorized to reply on such emails till court does not allow them to do. Isn't this weird to hear and who can believe that customer service is not authorized.
I know that there will not be any resolution even on this so I am putting this to consumer court and seek a resolution from their end.
MTS # [protected]
This is the worst customer service I have ever seen in my life.
I am writing in concern to MTS post paid WIFI I was using. In the begnining it worked fine but after two months it got worst in speed. I tried to resolve this with customer service but didn't get any proper response. I closed my connection on July 20, 2015 when one of the person from MTS collection team sent me the required email on the same. I paid the final amount of Rs 1463 and confirmed with him that there is no outstanding dues after that. Since then I had been receiving emails saying Rs 947 is still due . I called up customer service on july 29, spoke to Gaurav (CSR) and Sunny (Floor supervisor) who said that they are not aware of this settlement as this is a different department. Sunny advised me to send the same email to Customer service which I received as full and final so that they can look into this and get a resolution in next 24 hours. I did the same but no response came. All emails I received after that was to get the payment done for Rs 947. I had written several emails to MTS customer service but nobody bothered to look into that matter and provide resolution.
On Sep 5, 2015 I received email from MTS saying final demand notice in which it was mentioned if I didn't pay Rs 947 then this will be forwarded to legal proceedings. I replied back to that email to customer service asking why this is coming again and again. As usual reply I got was pay this outstanding and re request the closure of the services. On Sep 9, 2015 my wife receives a call where the person stated that he is from Tis Hazari court and there is a legal notice that needs to be sent to me and I have to be present on Friday in court. My wife directed that person to me. I spoke to that person and asked when I have already sent all required documents to MTS via email why he is calling like this. I explained him the situation but the reply he gave was either pay the bill or get ready for penalities. I asked him to send me notice so I can present the same in court all proofs which I have against the complaint which he is putting on me. I also asked him why I didn't get any proper reply to my concern which I sent via email to Customer service. The reply was customer service is not authorized to reply on such emails till court does not allow them to do. Isn't this weird to hear and who can believe that customer service is not authorized.
I know that there will not be any resolution even on this so I am putting this to consumer court and seek a resolution from their end.
MTS # [protected]
This is the worst customer service I have ever seen in my life.
Hello sir
I m a mts user my in [protected] .i m realy felt very bad with the services of MTS i hav3 taken a 999/- plan but from pdt 6 month they are cheating with me .without any reason the are impossing me the value added charges and if i call cuatomer care the never revert back and dont take any complain .i need the authority no of MTS plz provide me if any one have .my no is [protected]
Deepak garg
I m a mts user my in [protected] .i m realy felt very bad with the services of MTS i hav3 taken a 999/- plan but from pdt 6 month they are cheating with me .without any reason the are impossing me the value added charges and if i call cuatomer care the never revert back and dont take any complain .i need the authority no of MTS plz provide me if any one have .my no is [protected]
Deepak garg
Mts never understand the problame of the customer and i need the result of my complain .i have talk to MTS Manager MR Jitender verma but he is also not responding.now i m going to file an FIR againt MTS
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![MTS / Sistema Shyam TeleServices [SSTL] Phone](/img/bn/phone.svg "MTS / Sistema Shyam TeleServices [SSTL] Phone"){kind=small}
+91 12 4481 2500 [Corp. Office]
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MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India