MTS Data Card

4 Reviews

marianoos on May 28, 2012

Disappointment from MTS Service

I (FRANCIS MARIANOOS M) TOOK THE MTS DATA CARD ON MAY 18th 2012 WITH THE UNLIMITED RS 899 PLAN.
I AM STAYING IN PALAVAKKAM CHENNAI 40. BEFORE I TOOK THIS CARD I ASKED THE MTS PERSON LIKE HOW WILL BE THE SIGNAL AND SPEED IN PALAVAKKAM LOCALITY, HE TOLD IT WILL BE PERFECT AND WE ARE HAVING GOOD NETWORK IN THE AREA. MY PLAN WAS UP TO 12GB 3.1MBPS SPEED AFTER THAT THE REVISED SPEED WILL BE 144 KBPS. BUT FROM THE BEGINNING ITSELF I WAS GETTING (50-100 KBPS) SPEED.IT WAS A HUGE DISAPPOINTMENT FOR ME. I HAVE ALREADY RAISED A COMPLAINT ABOUT THIS AND THEY TOLD THE TECHNICAL PERSON WILL COME AND CHECK.

THESE ARE THE DATA CARD NO AND COMPLAINT NO.

MDN NO 8645933161

complaint no - C12-47498590

My Mobile no - 9380356455
Email - francwin@gmail.com

STILL I DIDN'T GET ANY RESPONSE FROM THEM. I ASKED THEM IF THEY COULDN'T"T ABLE TO SOLVE THE PROBLEM I AM READY TO GIVE THE DEVICE BACK AND THEY NEED TO RETURN MY FIRST MONTH BILLING AMOUNT RS 899(FOR BACHELOR'S THEY ARE COLLECTING THE BILLING AMOUNT PRIOR) AND THE DEVICE MONEY RS 1050.

PLEASE HELP ME REGARDING THIS.....

3 Comments

Comments

May 29, 2012 by

MTS CustomerService India

Hi FRANCIS MARIANOOS M,

We regret the inconvenience caused.Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

May 30, 2012 by

marianoos

I have already waited one week. I don't want to waste my time with your stupid network.Please return my deposit money and get your device back.

May 31, 2012 by

MTS CustomerService India

Hi FRANCIS MARIANOOS M,

As per our records, the customer service team had contacted you and visit has already been scheduled to your location. We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India