[Resolved]  MTS Data Card — MTS Data Card dissatisfied Services

Address:

Central Delhi, Delhi

I Princi Narula would like to state that I purchased a MTS Mblaze on 27/07/2012 whose number is [protected] which is a postpaid connection from 27/07/2012 till yet I am not able to use its services because it took 10 days to activate and I struggle a lot for that also I made so many calls for the same and nobody was there to help me and provide me the services I paid for and then with the help of a Delivery boy who delivered that dongle at my place it was activated and its giving me the speed of 4 kbps only and my plan is for 3.1 MBPS till 12 GB data.

I made a complaint (complaint number - C[protected] against it on 5/08/2012 and MTS committed that it will be resolved by 07/08/2012 but till now its as it is... Now I am tired of waiting for your services and more tired of calling MTS care for the solution moreover my mobile bill crossed 1000 rupees because I made several calls to MTS care but after that sadly I received very poor treatment and no services at all.

On 09/08/2012 I received a call from the number [protected] and that person committed me that it will be fine with in 24 hrs and his words were "TRUST ME MAÁM" but no response till yet and he also generated another complaint regarding the misbehaved occurred with me in MTS store Patel Nagar (Amrit Telecom) (complaint Number- C[protected].

After all this I received call from MTS tech support they asked for my speed test screen shots to generate the proper complaint because according to him complaint is not properly generated that's why they were unable to provide me a solution. I sent them the screenshots and they mailed me back with the new complaint number mail is as follows:-

Dear Ms.Princi,

We acknowledge the receipt of your mail.

Your concern has been forwarded to our concerned department, they will take it on priority and will get in touch with you shortly.

Your complaint no:-C[protected]

Should you require any further information/assistance, please feel free to contact our Data customer care on 955 from MTS mobile or [protected] from non MTS phone.

Our customer care executive will be pleased to assist you.

We value your association with MTS.


Regards,

Abhishek Das Gupta
Nodal Officer, MTS Delhi

Sistema Shyam TeleServices Ltd.
Delhi / A-194,Okhla Industrial Area
Phase 1, New Delhi-110020

MTS +[protected]
nodal.[protected]@mtsindia.in

After these three respective complaints till now its 18/09/2012 MTS is unable to provide me proper internet speed no call from there side for any kind of solution NO SOLUTIONS at all MTS just ignored all the complaints so easily, they didn't bothered about customer's inconvenience.

Now month is over with the activation of data card and they generated a bill of rupees 974 it is just impossible without services they are asking for the payments before the due date they calling me daily with the question "Ma'am, When you will pay the bill?" this is so ridiculous. For what I pay the bill? Right now I am using another internet services that data card is use less because company didn't provide me any services..