[Resolved]  MTS India Ltd MBlaze Data Card — Speed issue

Address:

Gujarat

MTS Data Card Number [protected]
Name Manoj Kumar
Middle name Chandulal
Surname Bhatt
Address: A 40, Mathuranagari society Old padra road Akshar
chowk Vadodara.
Alternative Number [protected]
Alternative number [protected]
Email Id [protected]@gmail.com


My name is Manoj C Bhatt age 46, working as senior section officer (Accounts) W.Rly Pratapnagar 390004 Vadodara Division. I purchased M Blaze Data card connection on 20th august 2011 from marketing executive visited my office during recess hours. Almost five connections were sold by him.
After purchase of data card connection, it was not working at a speed of 3.1 mbps at my home.

Communication exchanged with customer care department:
(i) M Blaze connection was sold to me with assurance o[censored]p to 3.1mbps speed but this is not being achieved and maximum speeds till date is only 600kbps (not continued for more than 10mts.)
(ii) On account of failure I declare my option to surrender my data card for refund of money.
(iii)Number of time Data card could not establish connection with error message that remote access could not established due to wrong user name and password or authentication protocol. I told that MTS Company rep. that he is responsible speed and connectivity during first recharge validity period of 30 days according to terms. The flow of conversation with customer care department was like below
First of all I talked with Cust. Care rep on the issue of speed, with the problem of speed in my resident area but Cust. Care Rep. told that company has no tower and as such data card cannot accessed at the speed of 3.1mbps and instead only speed of 400kbps available.
Thereafter, I told him the problem of non connectivity. I told him that remote server not accessed due to wrong password user or authentication protocol problem. Then rep. responded that sir, your card was blocked by company due to wrong name. In that case I replied that on Monday dated[protected] between 9 to 11 am there was call from MTS confirming all the verification detail name, address, phone number alternative number and email id. When company had already confirmed the verification process is completed and for speed related issue service engineer will come to your home. Also, on 29th service engineer came and tried but failed again on 31st MTS engineer came with van again tried and failed. In this case after failed in providing the speed of 3.1 or even less than that, MTS tried to divert the issue of speed and blocking my data card for the want of verification why so?

Failing which discussion with nodal and appellate authority of MTS

I complained to nodal officer and appellate authority of MTS on 1st September 2011.
They sent service engineer at my house for testing, repairing and verifying the speed at my home address as above. But company service engineer failed to register and rectify speed at my home address. On 5th sept 2011, I received phone from MTS India from Ahmedabad main office expressing their inability to provide speed of 3.1 mbps at my home address and clarified that MTS is not bound to provide 3.1 mbps because it is mentioned as up to 3.1mbps and MTS can provide speed of only 800 KBPS in residence area due to poor connectivity. That in fact is not so and speed is never reached beyond 200 or 400 kbps for more than 30minutes. I requested softly to MTS customer care rep.to refund my Rs.2000/- for data card connection. Which was denied by M/s MTS India Limited?
Please do the needful and strict action in my case. I also request please strengthen the law for mobile/data Card Company to prevent the misuse o[censored]p to 3.1mbps or 25mbps or whatsoever speed to attract the people of India. This will prevent such compnies befooling people of India.