[Resolved]  MTS MBlaze Mobile Broadband — Transaction Failure - No refund

MTS Mblaze — PRODUCT WAS NOT AS DESCRIBED

Dear Sir/Madam

I was just looking to purchase a data card. Then I met a salesperson from MTS and he convinced me that the MTS M Blaze data card have 3.1mbps speed and the sales person convinced me that due to some network issue speed is slow & It will be fine soon. initially it's speed was near about 98 kbps now a days the speed is below 70-85 kbps. Plan rate is also very high as compared to service.

When i informed to customer care that i want to surrender the data card and not interested to use it. They tell me refund is not possible.


Pls help :(

Best Regards,
Deepak Kumar
[protected]

We regret the inconvenience caused. Thank you for providing the details.
We will ensure that our customer support team will contact you.

Regards

MTS Customer Service India

My mobile no is [protected]

This was my complaint with the bank regarding the failed transaction.

I am obliged to close down the bank account soon. It would be prudent, i[censored] could refund the funds soon.

Dear Sir/Madam,

We thank you for writing to us.

The transaction which you have done through Internet Banking, is a successful transaction and has been forwarded to the Concerned Vendor. The confirmation of the transaction is already remitted online and the details have been forwarded to them.

For any further assistance or clarifications, kindly call us on our toll free Phone Banking helpline numbers[protected],[protected] and[protected] or write to customer.[protected]@axisbank.com Customers outside India can call us on our Phone Banking services by dialing[protected]Kindly note this number is not toll free) and we will be glad to assist you.

Assuring you of our best services and attention.

Regards,
Customer Service.
AXIS BANK LTD.


[protected]----Original Message[protected][protected]
From:[protected]@hotmail.com[[protected]@hotmail.com]
Sent:9/29/2012 12:03:42 PM
To:Customer.[protected]@axisbank.com
Subject:WebQuery {Internet / Mobile Banking} {Transactions at Other Merchants Website} {Transaction failed/Transaction Status} {[protected]@hotmail.com}


Query received from the website for - Internet / Mobile Banking.
Please contact the customer.
Axis Bank - Log a Query Form
* Marked Fields are Mandatory
Axis Bank - Grievance Redressal - First level Form
Typpe of Query:Internet / Mobile Banking
Product Name:Transactions at Other Merchants Website
Query Related to:Transaction failed/Transaction Status
Sub Query Related to:
Exisiting Cust:Yes
Customer ID:[protected]
Customer Name:
Account Number:
Email ID:[protected]@hotmail.com
Landline Number:
Office Number:
Residence Number:
Mobile Number:91-[protected]
City/State:
Branch:
Comments:I had tried to make a recharge at MTS mobile broadband recharge site for a sum of Rs 999 /- through net banking. The transaction failed. The payment confirmation no is 55584858; the description of txn is UBP/XFER/[protected]. Please look into the issue and do a refund to my account immediately.



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