[Resolved]  MTS Mobile — MOBILE NUMBER PORTABILITY

Address:

Bangalore, Karnataka

I have sent mail many times till now I didnt get any solution from there end.



From: ajaz pasha <[protected]@yahoo.com>
Subject: Regarding SIM number portability dispute for #[protected]:
To: appellate.[protected]@mtsindia.in
Cc: nodal.[protected]@mtsindia.in
Date: Thursday, February 24, 2011, 3:45 PM

after sending repeated mails till now I didnt get solution from your end.
I spoke to Jotsna , I spoke to Vinay he assured me the sim will be delivered to my residence. and the executive took my residential address and phone number . But he didn't turned back , I dont know whether Vinay is controlling his marketing team or they are controlling him.

I want a solution not an assurance from your end

Kindly get back to me as soon as possible. It is almost 24 days I have submitted my document and they activated sim on 17th of Feb in Mts network.. and My mumber is in switchoff mode. form 17th Feb, I hope I will get solution as soon as possible.


I think there is no proper authority in MTS to sortout this issue.



--- On Mon, 2/21/11, ajaz pasha <[protected]@yahoo.com> wrote:


From: ajaz pasha <[protected]@yahoo.com>
Subject: Fw: Regarding SIM number portability dispute for #[protected]:
To: [protected]@trai.gov.in
Cc: [protected]@trai.gov.in
Date: Monday, February 21, 2011, 12:50 PM

After sending repeated reminder till now I didnt get any solution form MTS NETWORK


please help me to get rid of this network




--- On Mon, 2/21/11, ajaz pasha <[protected]@yahoo.com> wrote:


From: ajaz pasha <[protected]@yahoo.com>
Subject: Fw: Regarding SIM number portability dispute for #[protected]:
To: appellate.[protected]@mtsindia.in
Cc: nodal.[protected]@mtsindia.in
Date: Monday, February 21, 2011, 12:02 PM



--- On Sat, 2/19/11, ajaz pasha <[protected]@yahoo.com> wrote:


From: ajaz pasha <[protected]@yahoo.com>
Subject: Fw: Regarding SIM number portability dispute for #[protected]:
To: appellate.[protected]@mtsindia.in
Cc: nodal.[protected]@mtsindia.in
Date: Saturday, February 19, 2011, 4:25 PM

To
The concern person



after sending the mail I got a call from applet dept stating that they will send the sim with in 24 hours, I got a call from Jotsna she assured me SIM will be delivered to my home, But sorry to say they have not kept the promise . if not possible please help me out to shift to other network.

Thanking you

AJAZ PASHA
MOB #[protected]

--- On Fri, 2/18/11, ajaz pasha <[protected]@yahoo.com> wrote:


From: ajaz pasha <[protected]@yahoo.com>
Subject: Regarding SIM number portability dispute for #[protected]:
To: appellate.[protected]@mtsindia.in
Cc: nodal.[protected]@mtsindia.in
Date: Friday, February 18, 2011, 6:12 AM

To

The concern person

Mts India



Sub: Regarding SIM number portability dispute for #[protected]:

I have submitted the documents for mobile number portability on 1/2/2011, in your outlet(VIDURYA MARKETING, BASAVANAGUDI), and they provide me the receipt for that which I am attaching a copy for your reference, and they have charged me 210/- for that, and they have promised me they will activity with in 7 days. Since they didn’t do that on time I visited to your outlet for several times but they didn’t do that. I went to out let again on 12 /2/2011 , I got a bad experience I had a conversation and argument with them and I gave it back that SIM, and told them to don’t activate I will go for other network where I will get better service. After that immediately I called up to the customer care (155 AND 198)from my Mts number [protected] and I requested them to raise an issue regarding that, and told them to lodge a complaint which I face with that MTS outlet, I ask them to provide a complaint number. I spoke to Imran , and other CSR, and I didn’t get proper solution for that problem, and I requested them to escalate that call to floor supervisor/ team manager. They them self predict them that they are the floor supervisor and they kept my call on hold disconnected the call, they made it several times and blocked my number so that I wont called them, after that I approached to DOCOM service provider where I got good reply and they offered me a very good plan where in If I opt DOCOMO with MNP with their network, with min 19/-Rs MNP charge. They will give 10 Rs talk time and if recharge with 52/- they will give 52 talk time and local and national calls ½ paisa per second, for 3 months, and 200 local and national SMS for 1 years. Once I sent a request a DOCOMO with out my knowledge your MTS let people activated on 17 of Feb 2011, even though I returned my SIM to them, when I contacted Mts CSR regarding that issue I explained every thing to them, 1st I spoke to sriram, he didn’t give a proper reply, I requested him to escalate the call to floor in charge he kept me on hold, and disconnected, and once again I called up and explained again to prasad and requested him to escalate the call he kept me on hold for 20 min and escalated the call to madan he told he is the floor in charge and after listening entire thing he told me to approach to the same Mts outlet where I had bad experience, I requested him to lodge a complaint and provide me a complaint number so that I can send a mail to nodal officer, he kept me on hold and disconnected the call. And when once again I tried to call the customer care my number was in not reachable mode. I called up form other MTs mobile [protected] it got connect to customer care now Lawanya took the receiver and when I asked her what is the comment that is updated in our system she revealed me that customer I very irate so we force disconnected that call) once again I explained her every thing and requested her to escalate the call to Madan she kept me on hold for few minutes and disconnected the call. Again I called up this time Nagaraj took the receiver and once again I narrated the story and I request him to escalate the call to Madan, he kept me on hold for about 6 to 10 min at last Madan ,forcibly took the call and took the details and he refuse to lodge a complaint he took the details and he told backend people will get back.



Now my point is if a customer is having a problem, if he calls he has to get proper solution, no one will call again and again if the quires is handled properly. Because MTS outlets a only few in number they fail to provide proper information, jayanagar outlet got closed, Lakkasandra MTS out let they them self told don’t go for MNP with MTS, they told me document pick up and updation is not proper and customer service is worse compared to other network, They are encouraging to go for MNP with instead of opting MTS. I heard that, from them now I realize when I suffered with that.



One more point is why CSR people not revealing their identity Login name, when they are speaking with customer, if they are having problem to handle the calls I don’t know why you people are forcing them to work, I spoke Shriram, Madan(2), Prasad, Lavanya, Imran, Nagaraj. Seven times at the end once the call end I got an SMS stating that thank you for contacting MTS. If you are satisfied with the recent interaction you had with CHAKRATHARA.N sms yes/ no to 1551.



Sometimes Imran and Sriram themselves predict that they are team leaders and floor managers I don’t know how you people will improve your service with these members.



Now my concern is I don’t want my number to be misused, and if it is not possible from your end to get me a new SIM with the same number to my address , or else please help me to opt for shifting my numbers to other network. I want a solution for that either I want a better service or I want to get rid of your service; please don’t force us to approach TRI / consumer court with this issue.

I hope I will get a solution from your end

Thanking you

AJAZ PASHA