[Resolved]  Mts — MTS Data Card not giving information about data uses

Address:

South Delhi, Delhi

Dear Mr Minoti,
you are selling your product to your customers not for yourself I am not concerned if the things are working in your circumstances this is now a month and your system have not resolved my problem. I request you do not make it a blame game, please come with a healthy resolution that works. I am looking forward for your resolution ASAP.
From: appellate.[protected]@MTSIndia.in
To: [protected]@hotmail.com
Subject: RE: Not getting messages in MTS data card.
Date: Mon, 24 Dec 2012 10:28:36 +0000

Dear Mr. Singh,

We acknowledge the receipt of your mail.



We have re checked and found the software working in our system in internet explorer , we request you to kindly get your system checked, as it may be a system issue also.



Should you require any further information/assistance, please feel free to contact our Data customer care on 955 from MTS mobile or [protected] from non MTS phone.

Our customer care executive will be pleased to assist you.

We value your association with MTS.





Regards,



Minoti Behera

Appellate Officer, MTS Delhi



Sistema Shyam TeleServices Ltd.
Delhi / A-194,Okhla Industrial Area

Phase 1, New Delhi-110020



MTS +[protected]

appellate.[protected]@mtsindia.in

cid:6238898B-57D8-475E-A[protected][protected]@medusa.mezzonet.net



From: Niraj Kumar Singh [mailto:[protected]@hotmail.com]
Sent: Saturday, December 22, 2012 12:52 PM
To: MTS APPELLATE DELHI; MTS CUSTOMER CARE DELHI
Subject: RE: Not getting messages in MTS data card.



Hi Minoti,
your given link is not browser compatible it is not opening in (mozila and internet explorer) some how I manage to open it in google crome, below is the print screen. as far as software updates are concerned which is on your site, I have downloaded it on laptop which I have attached in the mail is bad or damage RAR archives. as I have already mention in my prior mail that file are damage. I hope you understand my problem and resolve it soon I am sending my data card detail.

HUAWEI
Model:EC1561
FCC ID:QISEC1561
MEID:A000002E3BB536
pESN80A1DE6D
S/N:X8Y9MA11B2107917



after clicking on the right side link "DOWNLOAD LATEST MBLAZE SOFTWARE"

From: appellate.[protected]@MTSIndia.in
To: [protected]@hotmail.com
Subject: RE: Not getting messages in MTS data card.
Date: Thu, 20 Dec 2012 07:22:16 +0000

Dear Mr. ,

We acknowledge the receipt of your mail.



Kindly find the below screen shot from the same link and click on highlighted ling then you can see the tool updated on left corner.







Should you require any further information/assistance, please feel free to contact our Data customer care on 955 from MTS mobile or [protected] from non MTS phone.

Our customer care executive will be pleased to assist you.

We value your association with MTS.





Regards,



Minoti Behera

Appellate Officer, MTS Delhi



Sistema Shyam TeleServices Ltd.
Delhi / A-194,Okhla Industrial Area

Phase 1, New Delhi-110020



MTS +[protected]

appellate.[protected]@mtsindia.in

cid:6238898B-57D8-475E-A[protected][protected]@medusa.mezzonet.net



From: Niraj Kumar Singh [mailto:[protected]@hotmail.com]
Sent: Wednesday, December 19, 2012 10:32 PM
To: MTS APPELLATE DELHI
Subject: RE: Not getting messages in MTS data card.



hi,
I am not getting any such link "download latest software" on left side of the page when I am clicking on the link given below it land me to a page that have not such kind of link. please check the screen print below.

From: appellate.[protected]@MTSIndia.in
To: [protected]@hotmail.com
Subject: RE: Not getting messages in MTS data card.
Date: Mon, 17 Dec 2012 09:51:13 +0000

Dear Mr. Singh,



We acknowledge the receipt of your mail.



Please follow the below mentioned steps only for ZTE Data Card. If you have Huawei Data Card, this would still take another 5-7 working days for resolution to be updated on website in similar way:



Only for ZTE - Open the websites http://www.mtsindia.in/mblaze/index.html --> Click on Download latest software (left side down) --> Small window gets opened--> Click on ZTE Update Nov 2012 --> Save the tools in your desktop and run the tools as per the instruction given in the tool.



NOTE : ONCE THE TOOL WILL BE SAVED ON DESKTOP, THE DEVICE SHOULD BE INSERTED IN THE LAPTOP BUT SHOULD NOT BE CONNECTED & THE DIALER SHOULD BE CLOSED WHILE RUNNING THE TOOL.



Should you require any further information, please feel free to contact our Data customer care on 955 from MTS mobile or [protected] from non MTS phone.



Our customer care executive will be pleased to assist you.



We value your association with MTS.





Regards,



Minoti Behara

Appellate Authority, MTS Delhi



Sistema Shyam TeleServices Ltd.
Delhi / A-194,Okhla Industrial Area

Phase 1, New Delhi-110020



MTS +[protected]

appellate.[protected]@mtsindia.in

cid:6238898B-57D8-475E-A[protected][protected]@medusa.mezzonet.net



From: Niraj Kumar Singh [mailto:[protected]@hotmail.com]
Sent: 15.12.2012 10:47 PM
To: MTS CUSTOMER CARE DELHI
Cc: MTS APPELLATE DELHI
Subject: Not getting messages in MTS data card.



Hi,
I am using MTS Data card my no is [protected] for last few week I am facing problem when ever I connected to internet a popup message appears "there is no more room on the device for new text messages, you can't receive new messages, please clear the message in time" for the same I contact MTS customer care.
1. they ask me to go the nearest MTS out let
2. when i went there they told me to contact MTS customer care They will delete messages from the server.
3. when again contacted to MTS customer care they told me to uninstall the data card software and re-install it, I did it but my problem is not resolved.
4. again i contact MTS customer care they told download zte updated software from MTS site.
5. I download it but the file is zip format and currepted.

so who ever is concerned please resolve my problem ASAP.

Thanks & Regards
Neeraj Kumar Singh
+91-[protected]