[Resolved] Mts — mts give wrong data usage details and cheats

vamshiy

Address:

Bangalore, Karnataka

Dear people,
Dont buy mts data card ,I am using mts since many months,for last three months mts showing wrong data usage reports.For the first of last three months when i consumed 2.5 GB around data they said i have used 5 Gb data and stopped my data access,as i have no choice recharged with 999 unlimited 10 gb offer,for 2 month of last three months it was fine i was able to use upto 11Gb for whole month.And in the next month i.e present month i have again recharged with 999 (unlimited 10 GB) i have used it for 18 days ,when i called cust care they said i have consumed 10 Gb of data but i actually i consumed 5 Gb of data,when i called customer care,they are not even giving satisfied results and and NOT RAISING COMPLAINTS at all.
They are giving only one answer 'SIR,YOU HAVE CONSUMED THE DATA,WE CANT DO ANYTHING '.bored of such answers,and you cant go more than that,and you should either 'RECHARGE AGAIN' or 'LEAVE MTS CONNECTION'.

This problem cannot be solved because they are not at all accepting customers compliants,they show the wrong data.
As the customers has no data REGARDING INTERNET DATA USAGE with them and 'ITS MTS GAME THEY SHOW THERE OWN DATA'.
Never believe mts company again.

Dont buy mts at all,they will cheat.

Regards,
vamshi Y.
[protected]@hotmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

neeraj037

from Patna, Bihar

Hi Vamshiy
Its true.
For last 4 times, i recharged for Rs 999/- (unlimited plan, 3.1 mbps till 10 GB) and the speed slows down to 20 kbps after 6 gb every time. for this billing cycle the speed reduced after 3.5 gb only. I complaint all the times to MTS and result is zero. the nodal officer, bihar sent me data usage details of 10 gb last month, it was manipulated. I personally keep a track of data usage and it was approx 6 gb.
It seems that MTS cheats it customers by providing less data and boasts to provide best plans - a sort of business strategies to take over other mobile broadbands like tata photon, etc.
Anyways, i have planned to drag MTS in court.
MTS sucks !

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Neeraj,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.

Regards
MTS Customer Service India

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Neeraj,
We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.

Regards
MTS Customer Service India

Devendran RajaSankar

Hi Vamshi and Neeraj,

I am facing the same problem in MTS.

Neeraj, Did you take it to court if still not i would also like to join you in doing it.

Really feel MTS is cheating with the data usage and i have been speaking to their customer care for past 20 days but no sensible reply till now. Always they say we can find an option to download itemized bill from selfcare attached screenshot of the selfcare site cant find the option any where.

Only for the money spent in data card i am forced to still using it. But they have already crossed the breaking point will never buy or suggest anyone buy an MTS product.

Regards,
Devendran R
[protected]
devendran.[protected]@gmail.com