Mts — Low speed with MTS on Broadband

Address:

Pune, Maharashtra

Hi, I am an MTS subscriber since quite a long time now. My name is Utsav Chowdhury MTS number [protected]. I was receiving low speed since past 6 months. As I dint use much of internet from home, the low speed dint actually give me any matter of concern as I din't even know what exactly a 3.1Mbps connection is capable of. Lately, I came to know about the speeds others get. I was startled to know that even a 2.1Mbps gives a downloading speed of 100kbps on a minimum basis where as I am getting 20kbps max speed. I raised a complaint of the same on 28th June. Complaint Number: 311c[protected]. Since then, no progress was made even though I made repeated attempts to get the issue resolved, but to no avail. I get a full network still such low speeds. An engineer came to my house tested it but then also there was no update. Tried to get the issue resolved again by repeatedly calling the Customer Care but all I get is a reply that the issue is in progress and would be resolved. Since the past 40hours, the service has declined. I am getting a speed of 8kbps at max. Even a Google page took me 2hours and more just to open. Even this page took me the past 1hour to open. My work is getting hampered daily due to this. I am paying for unlimited subscription for 30days Rs.999 and this is what I get. Before this, just a few months back, I was informed that my Broadband service was deactivated. I couldn't connect via selecting the Broadband mode. I got to know this when I asked the MTS showroom at Viman Nagar. Upon going after them for nearly 2 weeks I got that issue resolved. I am feeling like I was/am being cheated for so many months. I dint expect after paying for a 3.1Mbps Data Card connection, Unlimited (Fair usage:10GB) that I would get speeds worse than a 56kbps connection. I dint even cross 5GB till now.
Please resolve this issue immediately. I seriously have no words for this. I think its my fault that I chose MTS.
My Contact number: [protected]