[Resolved]  Mts — regular Wrong billing, now MTS not willing to weaver charges

Just now I got a call from MTS and they confirmed they cannot fix the issues. So I requested the connection cancellation. Posting the customer care mail chain: Date: 9/5/2013 Dear Mr. Praveen, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. With reference to your e-mail on Thu, 05th September '2013, regarding MDN [protected] about bill dispute and VAS deactivation, we would like to inform you that we have gone through your account and found that your VAS services has been de-activated in your account and as per charges details of last 3 months we have gone through your account and found that every month you have got the waiver of Rs.135 for VAS services in your account hence you are not eligible for the same. Let us know if you require any further assistance, we would be pleased to assist you. Regards, Anant Dwivedi MTS Customer Care - KL [protected][protected] Date:9/5/2013 Disappointed again. MDN [protected] This month also (like last three months - please see history) there is a wrong billing of additional Rs. 135/- for some service which I am not subscribed to. 1) Please do the refund 2) Please check and disable any additional service Last three months I made same requests and you promise this wont happen again. [protected][protected] Date:8/7/2013 Thanks for the resolution. Could you please make sure this problem will not occur in next month bill again.