[Resolved]  Mts — worst service

Address:Warangal, Andhra Pradesh

I have paid my bill through online. It almost more than one day over from bill payment date.The bill amount was debited from bank account and one mail also came from MTS people stating transaction details.But that bill payment is not updated in my bill payment details and my data card service also not resumed.

After paying bill also, i am unable to access internet.
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Aug 13, 2020
Complaint marked as Resolved 
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My contact no is [protected]. Plz do me a favor i need your help other wise the companies are keep harassing the people of India and we think that no buddy is try to do justice with us.
Just to make you aware about MTS Data card /Cellular service.One of the worst customer service, all are blunt and uneducated. No one tries to understand the problem or concern. They just speak like parrot. This the worst part of MTS. Never ever go for it!!
I was using the mts service from mar2014 its really a worst service before taking this mts they asked me to deposit an advance money of 1200 + activation charges of 500 and said you will not get bill for next month but I got bill for next month but fine I paid and was using the service and I have complaint about their service is slow but there is no response from them and didn't took any action and in the month of Jan 2015 I stopped using the net since it was damn slow and very hard to use that when mts people called for bill payment I asked them to deduct the money from my advance and if there is any balance I will pay and again they raised a bill of feb 2015 again I said the same thing deduct the money from advance and will pay for what I used not for what I didn't use after that there is no call from them and all of sudden there is a call from Delhi asking me to note a mobile number and a file number I didn't get for what it is and when I asked for it he is shouting like anything and asking me to call that number bull man and again he called for asking I called that number or not and when I said no I didn't he again shouting what a way to speak he was blasting disgusting and when I called that number he said we have filed a case since you have not paid the bill of mts and that man too was talking with manners less this people was bull year no proper way to intimate anything he was saying to pay the bill or fight in court .. ???? MTS people are palying a very nice game when i asked them about my advanced they are not ready to tell that details and found a new way to get money from me ... and the biggest thing is that the vendor from where we took this MTS wifi has been closed and they took my advanced and the bill payment too and went off...????????????? where is fraudulent will end...
Dear Sir,

This is my Data Card No- [protected], This number is not getting connected invariably and I have been complaining since November 2014 but no response. I am paying my bills unnecessarily . My registered complain number is as follows…. NOV/10885, DEC/12095, JAN/340, FEB/428, . I am loosing my business because of your poor service. My billing cycle is 16th of every month and the due is payable before 3rd of next month. In between this period there will be 30 to 35 bill reminding calls and 40 SMS for the same. But they don’t pay heed to the complaints and I have not yet received any single call concerning the complaint which I have given.

Last Wednesday i.e 11.03.2015 I have given an application for changing post paid to pre-paid and the till date bill was also settled; but they have not yet changed the plan. I regret to say that there is no single responsible person to attend my complaint in MTS customer care. In customer care one of the call attender says that “your area is very congested that is why you are not able to get the connection “ and she advises me to change my work place to elsewhere. Is that you advise all to your customer?

Even now i.e. 17/03/15 another bill has been generated and I have paid that too. Once again I humbly requested customer care service to change my plan to Pre-paid . they say that I should pay further bill of post-paid till they change the plan. Because of this I am undergoing severe pressure and restlessness. If you are not able to attend the customer’s need properly please disconnect and give back my data card money so that I shall take some other company’s card at least I can prevent unnecessary expense and avoid tension.I need immediate response after this mail.

Its beyond my patience that I am going to complaint and take this to TRAI

Seshadri rajan V
[protected]

Copy to:-

MTS Corporate Office
MTS Towers
334, Udyog Vihar,
Phase-IV, Gurgaon
– 122001

MTS Registered Office
MTS Tower,
3, Amrapali Circle,
Vaishali Nagar, Jaipur-302021,
Rajasthan


Sistema Shyam TeleServices Limited
AMBIT IT Park,
32 A & B, Industrial Estate,
2nd Floor, Ambattur,
Chennai 600 058.


Mrs. Vairam Vasu

Sistema Shyam TeleServices Limited
AMBIT IT Park,
32 A & B, Industrical Estate,
2nd Floor, Ambattur,
Chennai 600 058.


appellate.[protected]@mtsindia.in
[protected]@mtsindia.in

Mahanagar Doorsanchar Bhawan
(next to Zakir Hussain College)
Jawaharlal Nehru Marg (Old Minto Road)
New Delhi: 110 002
[protected]@trai.gov.in


Shri Ravi Shankar Prasad
Hon'ble Minister of Communications
Department of Telecommunications
Ministry of Communications and IT
Sanchar Bhawan 20, Ashoka Road, New Delhi 110001

[protected]@gov.in

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