[Resolved]  Future Group — My Tryst with an AC

Address:

Delhi

I am writing to you after all my efforts to get a product I had ordered almost 3 months ago has put me through an unending torture!!!
On the 17th of June during a 2 day sale bonanza I placed an order for a 1.5 ton O general window AC for an amount of 26K-Order Number-[protected] on the EZONE online booking IVR number
The IVR authorized my credit card details and gave me a temporary order number.
And since that day my tale of woes began...
I was constantly trying to mail/call the customer care execs to find out the status of my product.
I had been given confirmations at least 5 times that the product will arrive on designated dates but obviously it was all a LIE!!
The entire summer season passed and I failed to receive any kind of confirmation on when my product will come!
Last night at 11:30 PM i.e 26th August I received the ill fated AC...And to add the cherry to the cream the courier guys have ruined my marble flooring during the process of getting the AC inside my house!!!
and even after all this drama I still have to call up Mr. Manish Bagaria from customer care to follow up on the installation( which he ensured would e taken care by today!!)
Is this how an company of repute and stature supposed to work???
I fail to understand how such a situation can even take place.
If the product was not available, then why on earth was my credit card charged?? and why am I still being asked to wait while I waste my time effort and resources( STD calling is still charged in India I hope you know that).
I need some answers and I want them soon.
I am expecting someone from Future Group to come forward and reimburse me for my flooring and all the trouble his experience had put me through!!!
Else you would give me no other option but to escalate this to further higher authorities...
A very very disgruntled customer
Udita Vasishth