[Resolved]  Myindiashopping.com — item not delivered, no refund

Hi all Valuable Consumers

I am the managing director of this company and we have dispatched the product on time and as per customer it might be true that it is not delivered yet.

This package was a registered package and is not returned back to us either. Some packages send via postal department takes upto 5 months to get returned if the customer missed the shipment. We cannot issue a refund unless we get a proper answer from the Postal department on what happened as we cannot face a loss on a package which was missed by customers fault or some other issue from the postal department.

It is so unfortunate that the postal department takes so much time on missing packages communication which in turn creates problem with sellers and consumers.

We still informed the customer on our online chat that it will be refunded if we dont here from the post office when he has come up with statements that he will use his political friends to create an issue which he has agreed was a scary email. He has also used abusive languages like thieves, dacoits on email and we are not sure why when we have always responded to him and requested to wait for a reply from the postal department.

We dont run our business by anybody's political back ground and if we have send a package registered we need to get a reply back from the concerned before taking a decision.

Now that you have taken that extra step of sending us threatening emails and have started posting inappropriate feed backs, you will have to wait for a response and confirmation from the postal department or say a word of sorry as a gentleman to close and issue a refund.

There are other measures also which you can use to get the money back which you can try but we can go only by our companies policies and with customers co-operation. We are here to serve our customers not to cheat them.

Online business and bound to get feedbacks like these from customers who doesn't want to co-operate and we are extremely sorry that that your package is part of this delay.

Thanks

Sam

VERY BAD SERVICE. NO DISCOUNTS. NO GUARANTEE. IT IS HIGHLY RISK. THEIR CUSTOMER SERVICE CO-OPERATION IS VERY BAD AND NO REPLY.CHOOSE OTHER ONLINE SERVICE. MY EXPERIENCE IS VERY VERY BAD.

Post your order number and explain the type of bad service you received instead of coming and posting whatever you like. We understand net and this forum is a place where people can come and say anything they want.

MIS ADMIN

PLEASE DONT GO FOR IT.MY KIND ADVICE.I have a very bitter experience.I ordered few DVDs on 24th October 2013.now today is 4th November.after many attempts I contacted them today.they are telling that it will take another 7 days.I don't know whether I will get my order or not.but why I am posting here means no one should get into this trap.PLEASE DONT GO FOR MYINDIASHOPPING. everything is bad. Please online friends.my bad experience should not go to any one. Please don't buy from MYINDIASHOPPING. try others.

Its not the place where anyone can come say anything. every post of the customer is their agony. U never thinked your customer as valuable. Its proved in my case. My order I'd is [protected]. you never contacted me for delay. Never bothered about my request to contact you. if there is a delay means you should intimate the customer. Its your duty. That you never did in my case. Its a mater of communication. Then only your customer have faith in you. You know THE PAIN OF WAITING FOR AN ONLINE PURCHASE DELIVERY WITHOUT KNOWING THAT STILL THEN DINT BEGIN PROCESSING CANT BE EXPLAINED AND ITS THE PAIN OF HEART AND CANT BE COMPENSATED BY MONEY OR ANYOTHER THING IN THE WORLD. please make your word 'valuable customer' true in real life not only in words. Show at least some sympathy to the persons who put faith Pn you and bought something from your website.

Regular purchaser of this site. one or two times there has been a delay. Like the way they respond to queries and their service has been good. Will have long time association with them.

My india has been my choice for malayalam movies for last 3 years. Their service has been just perfect for me. Thanks.

My india has been my choice for malayalam movies for last 3 years. Their service has been just perfect for me. Thanks.

Worst online shopping experience ever.

I have ordered a DVD from them, and nobody have any idea where it is. The only thing they know is that it has been dispacted days ago, and somehow the delivery is not there responsibility. As per there customer service, there role ends when the product is dispatched and if the customer gets the item on time (or if at all), is not there problem.

There only response is we will raise a ticket and will get back to you if and when they get a response. And the arrogance in which they talk and the value they give to there customer is extremely bad. And after just 5 mins, they don't want to talk to me any more and want to go to the next customer and apparently they don't have time to waste for a customer who already brought something from them.

First of all, the site was very hard to navigate, but some how i made the purchase, that was the single biggest mistake of my life. And to top it all, there customer service is the worst. They are not even near willing to help us in any way.


Ohh by the way my order id is "[protected]"

Mr.Anush

We have dispatched 50, 000 + packages till date and really don't entertain customers who use inappropriate language.

We have clearly communicated with you on the below chat and we said we will register a complaint and let you know as soon as we hear from the company and also we informed that you can cancel the order by not accepting it and we will issue a refund once the package is returned.

For the above statements you have used inappropriate language to our female staff and we will taking legal action against this.

We can communicate each other to solve the issue and remove the unneccasary dispute we are having here.

Chat Transcript
Anush: HI
MYINDIASHOPPING: hi
Anush: Hi, i had made a purchase of a movie one week back.
Anush: and i haven't recived it yet
MYINDIASHOPPING: ok
Anush: [protected] is my order id
MYINDIASHOPPING: order number
Anush: can you let me know when i will get it
Anush: [protected]
MYINDIASHOPPING: sir, dispatced on 10'th itself
Anush: yes, but i didn't get it till now
Anush: usually dtdc will take less than 3 days to get it..
MYINDIASHOPPING: their commited time is 3 days
MYINDIASHOPPING: we will register a complaint
MYINDIASHOPPING: we will update you today or tomorrow
Anush: but there is no data in the tracking
MYINDIASHOPPING: yes, it just shows picked up
Anush: picked up by who?
MYINDIASHOPPING: dtdc
Anush: see. "We regret the problem in the services selected. Please visit after sometime." this is what they are showing for last 2 days
Anush: I will be online, can you call the dtdc guy and get me a status
MYINDIASHOPPING: we have to register a complaint. it will take time
Anush: I tried calling them, but no body is picking up in any of the contact numbers ..
Anush: i don't have time
Anush: or, u can cancel the order and give me back my money
MYINDIASHOPPING: we have to register a complaint and they have to follow up
MYINDIASHOPPING: we will rever t today or by tomorrow morning
Anush: i don't have time to wait.. what part of that is that u don't understnad. I'm going tout of station 2mmro and has to get it today
MYINDIASHOPPING: please mind ur language
Anush: sorry abot that
Anush: but i want it today
Anush: or u can cancel the order. i will order later from some good site
MYINDIASHOPPING: we will register a complaint and follow up
Anush: thats not a proper answer
Anush: i want it today, or u can cancel the order
Anush: u can log a complient or do what ever you want after that
MYINDIASHOPPING: just dont accept the package i[censored] dont want it
Anush: don't worry about that, if its comming after today i won't be here to accept it
Anush: can u credit my money back
MYINDIASHOPPING: once the package comes back, you will receive a call from us and it will be credited
Anush: how much long will it take?
Anush: if this is happening, its going to take atlest an year before it come back to you ..
MYINDIASHOPPING: please dont assume things and we are moving on to our next chat please
MYINDIASHOPPING: we will update once we hear back from DTDC
Anush: nice customer service.
Anush: [censored]s
MYINDIASHOPPING: sorry to say, you havent been the best to
MYINDIASHOPPING: we have 10 chat boxes open here
MYINDIASHOPPING: nobody else is chatting like you are
MYINDIASHOPPING: we are here to serve and solve ur issues
MYINDIASHOPPING: that doesnt mean that you can call us anything u want
MYINDIASHOPPING: we can even register a complaint against u for the mode of language u have used.

Mr.Anush

We are a company which has dispatched 50, 000 + orders online and we know exactly how to treat customers.

We responded to your chat and we clearly informed you that we will register a complaint and follow up for which you responded with inappropriate language against our female staff for which we will be registering a case against you early next week.

We won't let anybody defame us unneccsarily, for example a complaint above from Mr.Gopinath is valid and we didn't say anything against it, but this is just not acceptable.

This is just a small issue which you have made big with your inappropriate language.

We are still open to communicate and solve the issue, but this unwanted complaint has to be removed.

Your chat record with our female staff to follow.

Sam

Chat Transcript
Anush: HI
MYINDIASHOPPING: hi
Anush: Hi, i had made a purchase of a movie one week back.
Anush: and i haven't recived it yet
MYINDIASHOPPING: ok
Anush: [protected] is my order id
MYINDIASHOPPING: order number
Anush: can you let me know when i will get it
Anush: [protected]
MYINDIASHOPPING: sir, dispatced on 10'th itself
Anush: yes, but i didn't get it till now
Anush: usually dtdc will take less than 3 days to get it..
MYINDIASHOPPING: their commited time is 3 days
MYINDIASHOPPING: we will register a complaint
MYINDIASHOPPING: we will update you today or tomorrow
Anush: but there is no data in the tracking
MYINDIASHOPPING: yes, it just shows picked up
Anush: picked up by who?
MYINDIASHOPPING: dtdc
Anush: see. "We regret the problem in the services selected. Please visit after sometime." this is what they are showing for last 2 days
Anush: I will be online, can you call the dtdc guy and get me a status
MYINDIASHOPPING: we have to register a complaint. it will take time
Anush: I tried calling them, but no body is picking up in any of the contact numbers ..
Anush: i don't have time
Anush: or, u can cancel the order and give me back my money
MYINDIASHOPPING: we have to register a complaint and they have to follow up
MYINDIASHOPPING: we will rever t today or by tomorrow morning
Anush: i don't have [censored]ing time to wait.. what part of that is that u don't understnad. I'm going tout of station 2mmro and has to get it today
MYINDIASHOPPING: please mind ur language
Anush: sorry abot that
Anush: but i want it today
Anush: or u can cancel the order. i will order later from some good site
MYINDIASHOPPING: we will register a complaint and follow up
Anush: thats not a proper answer
Anush: i want it today, or u can cancel the order
Anush: u can log a complient or do what ever you want after that
MYINDIASHOPPING: just dont accept the package i[censored] dont want it
Anush: don't worry about that, if its comming after today i won't be here to accept it
Anush: can u credit my money back
MYINDIASHOPPING: once the package comes back, you will receive a call from us and it will be credited
Anush: how much long will it take?
Anush: if this is happening, its going to take atlest an year before it come back to you ..
MYINDIASHOPPING: please dont assume things and we are moving on to our next chat please
MYINDIASHOPPING: we will update once we hear back from DTDC
Anush: nice customer service.
Anush: [censored]s
MYINDIASHOPPING: sorry to say, you havent been the best to
MYINDIASHOPPING: we have 10 chat boxes open here
MYINDIASHOPPING: nobody else is chatting like you are
MYINDIASHOPPING: we are here to serve and solve ur issues
MYINDIASHOPPING: that doesnt mean that you can call us anything u want
MYINDIASHOPPING: we can even register a complaint against u for the mode of language u have used.
MYINDIASHOPPING: we have registered a complaint already.

myindia shopping is the worst fraud site in india.i got trapped in it twice in it placing 2 orders within a short time.they will use every trick to postpone ur shipment.but the truth is they will never ship it all.

anush response for the customer werent bad.those customer peopler cheats.couldnt give a refund for their mistake.i could not believe such people exist in net .

i had given my orders on may 26th and june 9th, they say that the items r damaged and is not ready to be shipped.no reply for refunds.
plz people never buy from that site.

my 1stOrder Number: [protected]
2nd order-another orderORDER NO : [protected] placed on 9th may .
i paid extra rs200 for shipping for this order [protected].

To Whosever it may concern.

The product ordered by this customer was an imported edition which got delayed by post and has been delivered already. We understand the customers concern, but we cannot do anything about postal delays. The first order which the customer has mentioned here was edited by him for changes and has been pro-longed due to non-proper communication. Kindly communicate with via email for a solution.

The person Anush whom you have mentioned here will surely face the legal proceeding as he is trying to defame us with fake posts and is not acceptable.

Thanks

MIS Admin

MIS customer for last four years.1 or 2 overseas packages was delayed but delivered. They are a good team and has delivered all my packages on time.Recommended

I agree to all the customers comments here. I did the worst mistake in my whole life. Even after reading these complaints, i went ahead and then ordered. Now I am also in same situation. They have neither shipped my order, nor refund. And no response to my emails . calls, online chats.

Absolutely cheating website. Their one and only aim of running this online website, is just to lure some new customers and then get the money and then do not respond at all.


I tried to raise one more new complaint. And it is somehow, not getting published. So I am voicing my concern here only.


I have placed an order ( numbered : ) on 31st Jul 2014 which includes 4 Audio CDs. Before placing the order, I have contacted them regarding availability of these 4 products. Only after they confirmed stock availability, I have placed the order. Despite of this confirmation, they took 12 days to dispatch 2 audio CDs. That time, they have promised me to dispatch remaining 2 audio CDs ASAP. But till date ( 18th Sep ), it has not been shipped. I was keep following up with them over email every now and then regarding the order. But they were keep giving excuses regarding the CDs saying, they do not have prodcuts in hand, it will take some more time to get the products, etc ... After waiting for 50+ days, I have asked them to refund my order.

Since then, there are no replies to my emails. They dont pick up the call also. Just for cheating new customers, they have put up some "customer care number" ( as if they really care for customers ), web chat service ( this will always be offline ) and finally email ( where no one responds once you pay them money ).

I seriously ask you all to stay away from this site. If you see some products available in this site, but not on other websites, please think twice before ordering. If products are not available on most reliable sites like Amazon, Flipkart, then its highly suspicious.

I have even got this websites owners gmail address and tried to contact him. Still no reply.

So this is how they CHEAT customers. At first place, if they do not have product, they should have intimated me when I have inquired. Secondly, after waiting for more than 50 days, they should at least refund the amount.

So it clearly shows their attitude towards cheating. Cheating is their main mantra / source of income. Thats why they could not refund.

Kind advice to fellow online shoppers, Please stay away from these cheating website.

This website "myindiashopping.com" should be closed down immediately. It is the worst experience i have since it started online shopping. The company only seems to be collecting money from customers and not giving any services. I had ordered some DVD/CDs from this site (order no. [protected]) on 1st Oct, 2014 worth Rs. 500+, but till date i have not received the material nor any intimation regarding status of the order. I have emailed them twice with no response. Telephone calls made to them are never picked-up.

I wonder how this company is evading audits for such serious defaults. I have already lost my money and would like to spread awareness to all Indian and Overseas customers that THIS IS A FRAUD SHOPPING SITE, PLEASE DO NOT BUY ANY GOODS FROM THEM, YOU WOULD ONLY LOOSE YOUR VALUABLE MONEY AND GET NOTHING OUT OF IT. All the customers who have given 5 star rating for this site are the website's own people.

I am going to take serious action against this site if i don't get refunded in next 5 days.

Just to add more experience about "myindiashopping.com", after registering my complaint on 2nd Nov on this website, they dIspatched less than half of ordered material just to display on their website that the material has been despatched. Their web site does not have any facility to view the pending order and its status. What worse can one expect from an online shopping site. This is the very reason "myindiashopping" does not accept COD. They wan't to grasp money from customer and then deliver as per their own sweet time and in bits and pieces.

I have already started investigating about the auditors / CA of this company. Meanwhile, i again warn everyone that THIS IS A FRAUD SHOPPING SITE, PLEASE DO NOT ORDER ANY GOODS FROM THEM, IT WILL ONLY ADD TO YOUR FRUSTRATION AS ALL COMMUNICATIONS DOORS WITH THIS WEBSITE ARE ALWAYS CLOSED.

Hi MyIndiaShopping,

I am shilesh NR from bangalore . I have placed an order on 25/11/2014 and made payment through online. But forgot to track the shipment id.
I expected that in email or sms but i haven't got and tried on your contact numbers [protected] and[protected], none of the numbers are working. Is it fraud site.


With regards,
Shilesh NR
[protected]

my item of order no [protected] not shipped after 9 days of purchase! also not replying to my mail.