[Resolved]  Myntra.com — feckless service n Avoidable

Address:Bangalore, Karnataka

By all the standards and thumb rules, myntra.com is so far the worst online shopping service.

I am an regular online shopper.I have been using online services for several years.But i never had this kind of moronic situation earlier.

I placed an order for the product ReebOK Men's Zigfuel White Red Shoe on 28 Dec 2011,Order No:2073314, (Which was to be delivered on or before 4 Jan 2012 by SPEED-POST),which was supposed to be my brother's birthday gift. Since it was not delivered I contacted your great Customer Support .Their initial reply was that they will refund my money (which will be credited in 5-7 days ) since it they were not able to track it.
How on earth it is not possible to deliver when i have used the same SPEED-POST(among were online orders) for the same address numerous times earlier.

I asked them for reshipment which they denied bluntly.After wasting lot of time over this , they asked me to cancel this order and place a fresh order and it will be shipped using different courier service.Here i must agree that they have a very good sense of humor.Technically it means to get the same product i have to place order twice and pay twice.(Though i will get refund back in 5-7 days).

After few more discussions they said it will be credited as myntra credits to my account in two days and place order later using those.
I was OK with that.Then they started telling it cannot be delivered to the address I have mentioned earlier in the order.
I am just wondering how come it is not possible when you people have promised earlier it will be delivered?????.
Finally lost my cool and realized i am wasting my time and asked to cancel order.

I am wondering

1.Why you people has taken a order which you are not capable of delivering?
2.Why i was not informed about the same until i made a followup?
3.do you think refunding the money will be an apt answer for all these issues?
(It was like I deposited my money with you and withdrawing at a later time,With due respect you are not operating a bank but an online store)


My suggestion if you need good services please prefer some other e-shops
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Aug 13, 2020
Complaint marked as Resolved 
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    Myntra.com Phone
    +91 80 4354 1999
    Myntra.com Address
    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
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