[Resolved]  Naaptol — Selling of cheap and defective products

Naaptol — faulty product,

Hi,
Can any one help me in getting my refund from Naaptol. This guys are playing aroun from last 2 months with helpless/crazy cusomer care. Please help me to lodged a complaint with them

Regard,
Asi[censored]mmer
[protected]

mall4all 22crt gold plated kada pair — not receive the item

i bought a pair of kadas 5thof august which is not deliver yet......plz send it to me immediately...order no633953 rs 198.00/

Hi,

This is me again who lodged the complaint, it has been 80+ days after receiving this comment from Naaptol..
Dear Customer,

We sincerely apologise for the inconveniece caused to you. We are working on your complaint and in next 7 to 10 working days you will recieve Usb Cord, warranty card, Manual Book, Free Watch and Battery.


Thanking you in anticipation.
Regards,
Naaptol Customer Care.

and i'm still calling them as i didn't receive Usb Cord, warranty card, Manual Book, Free Watch.

The product itself doesn't stand as per the claims, instead the service also sucks so much.

I would have bought a brand new Nokia mobile phone, instead of wasting money calling them for the last 4 months.

Every one reading out please be aware of naaptol.

Here is my Order#: 335373.

And my complaint # for Free Watch: 149187
And For User Manual / Warranty Card: 149180

No matter what.. Naaptol Really Sucks

Naaptol / Mall4All 22crt Gold Plated Kada Pair — not receive the item

i have ordered a 22crt kada pair on 5th of august 2010 and i have not get it yet.Naaptol is a very cheater company..they like to cheat people very much........They don't send my product yet or not given the money yet.....i called several times to the naaptol customer care but still now they don't refund my money..........plz refund my money as soon as possible

i agree with this compliant...

NAAPTOL — Delivery of Defect product - Green Apple MP3 Player

I have purchased Green Apple MP3 player from Naaptol. After receiving the product i got shocked . It is in very worst quality and it is just like a plastic toy with so many scratches and corners are faded ( as old as 1 year)
If there are any minor defet then i can manage. But the product is absolutely not fit for anything. Following are the defects.

1. Could not connect the device using USB cable. So i cannot upload any files to the product.

2. Battery charge lasts for only 10 to 15 minutes.

3. One side of ear phone is not working.

4. The corners of the product are in scratch/faded condition.(as very old one).

I could not understand ,how come a product can be sent to a customer with these many defects , without testing.

So please do not go for naaptol at any cost. Being a middle class you may want to buy a cheaper one, but you will be totally cheated and you will loose your money.

hello friends
My name is - Nainesh Bhatt From ahmedabad - gujarat
Mobile no- [protected]
Mobile- vox 307 quarty kepaid mobile
Rcvd date - 06.09.10
order no. 723020

I have purchase the mobile through naptol .com but the mobile battery is charging time 6 to 7 hrs and after full charging without any use 10 to 12 hrs charging is automatically down . so battry is very folty . as per company advertisement 500 to 600 stand by time . i have received the mobile ear phone breakage conditioned . and also as per advertisement free stylish hand watch ..but no. this is avalable in local market in rs. 40 to 50 ...many time i have called him but till i cant reply

so guys beware the fraud company he is cheater and foulty item supplier
so please do not make any transaction with him

Please read the advertisement mentioned below.


Type
Design Bar
Input Type ?

Mobile Phones are operated using QWERTY Keyboard (like Blackberry), Touchscreen (like the PDAs) and Keypad.

Keypad
Display
Display ?

The display is better known as the screen. It shows icons, messages & instructions and functions.

LCD
Standard Battery Features
Standard Battery Type ?

There are three types of batteries available in the market today: Nickel Metal Hydride (NiMH), Lithium Ion (Li-Ion) and Lithium Polymer. Lithium Ion and Lithium Polymer batteries are known to be superior in quality. Lithium Polymer is even slimmer (thinner) and lighter than the Li-Ion battery.

Lithium Ion
Standard Battery (mAh) 1400 mAh
Talk Time with Standard Battery (hrs) 3 to 4 Hrs
Standby Time with Standard Battery (Hours) 500 to 600 Hrs
Memory
Phonebook Yes, 500
Call records
Card slot (Yes/No)
Inbuilt Memory (MB/KB) 250 KB
Extendable Memory (Yes/No) ?

As the mobile phones have limited memory, phones have the provision to extend or increase the memory to save the data.


Extendable Memory Type ?

When the internal memory of the mobile phone gets full, the extendable memory helps in saving the data on a removable media like MMC, SD, microSD, MiniSD.

Micro SD
Maximum Extendable Memory (GB) ?

It indicates the maximum limit of the Extendable Memory supported by the mobile phone. Some mobile phones support upto 4GB and more extendable memory.

2 GB
Camera Features
Mega Pixel ?

Resolution is made up of building blocks called pixels. A million pixels together are called a mega pixel. Its on the resolution, which is composed of elements sensitive to sunlight, that the image is created. Each of these elements registers one of the points (called pixel) that create the picture.

1.3 MP
Digital Zoom
Flash ?

This is an inbuilt light used at the time of taking a photograph from a camera mobile phone. There are two types flash - Photo Light and Flash.


Video Recorder ?

Many camera mobile phones let you record short clips of highly compressed, low-resolution video in VGA format (640 x 480).


Connectivity Options
Bluetooth ?

Bluetooth is a short range wireless technology that connects electronic devices, including cell phones, printers, digital cameras or palm top computers. It is designed to exchange data at speeds up to 720 kbit/s and at ranges up to 10 metres.


USB Connector ?

A small connector on the mobile phone where a USB cable can be connected to transfer the data or images is known as USB connector.


GPRS ?

With General Packet Radio Service or GPRS you can be continuously connected to higher capacity Internet-based services. Just turn on, tune in, and download - whenever you like. GPRS is the perfect bearer for many kinds of applications: Multimedia Messaging, Imaging and Internet Browsing.


WAP Enabled ?

WAP refers to Wireless Application Protocol, which is a set of communication protocol standards used for accessing the internet on mobile devices like phones, PDAs, etc. We have various versions of WAP available - 1.0, 1.1, 1.2, 1.2.1.


Multimedia
Music Player
Music Format Mp3
A2DP (Stereo Bluetooth) ?

Advanced Audio Distribution Profile or A2DP means streaming high quality audio from one device to another over a Bluetooth connection. For example, music streamed from a mobile phone to a wireless headset.

NA
FM Radio
Games yes, 5 inbuilt games
Email and Messaging
Instant Messaging ?

Instant messaging (IM) is a form of real-time direct text-based communication between two or more people using shared clients. The text is conveyed via devices connected over a network such as the Internet.IM allows effective and efficient communication, allowing immediate receipt of acknowledgment or reply.


Network
Dual Band ?

Dual Band is a switch that allows you to switch between two transmissions that are adopted by Asian and European countries.


PIM
Calendar ?

Yes


Scheduler
Additional Features
Flight Mode ?

Flight Mode option allows the user to switch off the mobile phone feature on his phone and use it only as a pda or an mp3 player. This allows the user to use the pda or mp3 function of their mobile phone in areas where they are not allowed to use their mobile phones like airplanes, etc.


Handsfree Speaker
Internal Antenna
Currency Converter ?

Some Mobile phones provide you with an in-built currency convertor to calculate the equivalent value of money in another currency.


Predictive Text Input ?

This feature gives you the option of speeding up the process of entering text by using a built-in dictionary.


Java ?

Java is a high-level programming language. Java is used some mobile phones to install applications and games.


Torch yes, 5 LED
Dual Sim (GSM + GSM)
Voice Features
Text to Voice
Sound Settings
Ringtone Type Polyphonic, Mp3
Internal Vibrating Alert
Colour
Colour Options Black
Machine Dimensions
Width (mm) 57
Depth (mm) 14
Length (mm) 107
Weight with Standard Battery (Grams) 108 gms
After Sales Service
Warranty Period (Years) 6 Months

NAME: RAJ KUMAR SHARMA
MOBIL: [protected]
ORDER NO.336028 & 343831- 8 GB GREEN APPLE MP3 & MP4
PRICE : RS.1999 PLUS SHIPPING RS.100 TOTAL RS.2099
DELIEVERY DATE& VENUE:[protected] G.I.-1054, SAROJINI NAGAR, NEW DELHI-110023.
I GOT ONE 8GB GREEN APPLE MP3 & MP4. I HAVE MADE PAYMENT FOR TWO. IT IS DEFECTIVE WITH NO AUDIO OR VIDEO WORKING. I TRIED TO COMPLAIN ON GIVEN NO.[protected] & [protected] BUT NO RESPONSE RECEIVED. FURTHER I WANT REFUND FOR THE SECOND ORDER. IT IS DIFFICULT TO CONTACT ON GIVEN PHONE NO. NOW HOW CAN I GET BACK MY REFUND AS WELL AS COMPLAINT FOR THE DEFECTIVE PRODUCT.

Naaptol/Green Apple MP3 and MP4 Player — Defective product delivered, no refund even after sending the product back.

Dear Readers,

My order no at "Naaptol" is 198987
I was promised or probably lied a refund against a defective Mp3 player worth 2099.INR delivered from Naaptol to me, after going through lots of hassles & numerous calls to Naaptol, they finally advised me to send the product back to them (POD attached with this complaint). The product was delivered to them on 20/03/2010 (as mentioned in POD), since then I have still been waiting to receive refund from Naaptol.
Tried every thing in the book to make them spare attention on my case but employees over there it seems just don't give a damn, even tried warning them about "Consumer Complaints" but they just wont care especially these three people mentioned below, they claim to be head of some department,
Ms.Geeta Baghel
Ms.Minal.Vichare
Mr. Murgan
Emailing them is totally out of question because receiving a reply from them is never going to happen.

Please consider the fact that its been more then six months that I have been waiting to receive the refund from Naaptol but in vain there are no actions from their side, Hence I request Naaptol to please keep their promis & do the needful at earliest. Also request them to quiet making consumers go through such troubles by sending them quality products, by quality products I don't mean third class Chinese products.
--
Best Regards.
KHURAIF SHAIKH,

green apple — defective MP3 player

Hi,

I have bought a new GREEN APPLE MP3/MP4 PLAYER online on naaptol.com.

I didn't recieve any user manual or installation CD for tha player.
and the player is not working at all. Now It's like a toy mp3 player which I bought by paying Rs 2100/-. (It's a defective piece, not even recognized by computer)


Please do the needful so that I could get the replacement or repayment of the money.

Naaptol — poor quality and non functional items

I ordered a package of car vacuum cleaner+tool kit+Dent remover from NAAPTOL.COM. My order number was 818273 and order value was Rs 2199.00. I was disappointed to see quality of the products.The car scratch remover failed to remove even smallest scratches, vacuum cleaner was not sucking anything at all and in the tool kit screw driver was freely rotating on its axis. All of the three products were of no use and of extremely poor quality. When i informed customer executive of Naaptol.com about the issue and asked about the cash refud procedure then he said only replacement is possible for the products and i have to bear cost of transportation. I regret to say if such is the quality of products then these people should stop the business of online fraud.

Naaptol.com / Green Apple Mp3 Player — Poor quality product delivered

This is to inform you that i have received an extremely poor quality of Green apple mp3 player on cash on delivery scheme ordered on 22 Sep10 .My order no is 787023, shipped via AFL,AWB no [protected]. The product (which is under 6 months of gaurantee period) has stopped working after 15 days of delivery.The above item also varies entirely with what has been projected in the company website.Complaint forwarded to company but no yeild.You are requested to instruct the company to refund the money (Rs 2099/-) to me at the earliest (No replacement of product please as it is very sustandard).
Regards,
e-mail : sudhir.[protected]@yahoo.in
tele : [protected]

there is no response for my complaints, they are cheating me.. praveenkumar

Naaptol — not received order no.,payment received

sir i was ordered black cherry bl9000 mobile handset threw mobile banking [deal code.510]iwas made payment rs.2999/-&200/-approval codes-537121,125494 threw citibank credit card.at the date of[protected].but till date iam not received any call or order no. from naaptol.and iwas given complaint threw mobole no.[protected] four times also they are asking my ststement .iwas given my statement threw fax also .my mail id:mrgoud.[protected]@gmail.com

Naaptol — Faulty Non standard Car MP3 Player

On 16th August I have ordered a Car MP3 player from Naaptol.com after seeing the advertisement in News paper.When I have received the same through courier after payment of money observed that it is a non standard material even many functions are not working.I have contacted Naaptol to return the material & return my Money.As per their instruction I have sent them the MP3 player .But till date they have not returned my money.giving false promises only...

My Order No :640814.
Money Paid :Rs 1700

Please help

Regards
K.S Mohapatra
Ph:[protected]

blackcherry cellphone — payment received but order no.not given

sir,iws given orderthrew mobile no.[protected] ,on[protected].but iwas not received any order nomber &
any payment detals.payment threw credit card.
name:ramesh mamidi
deal code:510
ordered date:[protected]
bank:citi bank credit card. atleast refund my ammount in to my account.thanq.
account no:[protected]

Naaptol — DELAY IN DELIVERY

I HAD DONE ONLINE SHOPPING ON 17-11-10 BY USING CREDIT CARD FOR Rs 3249. EVEN TOUGH THE PAYMENT WAS DONE THEY DID NOT GIVE ORDER No. ON COMPLAINING TO THE CEO THEY GAVE ME THE ORDER No.1042692 ONLY ON 30-11-10. I WAS PROMISED THE DELIVERY OF THE ITEMS IN 5 OR 6 DAYS. EVEN AFTER 15 DAYS THERE IS NO DELIVERY. I WAS COERCED TO PAY BY CREDIT CARD INORDER TO GET A SURPRISE GIFT
JOSEPH PINTO Mobile:[protected]

manay 16 g.b. pen camra purchase kiya tha jo order denay k 20 din baad mujhay mila, may out of station tha jab ek mahinay bad may wapis ay aur
product khola to cmra ka lence saho condiction may nahi tha aur off on buttan
working condiction may nahi tha manay jab complain ki aur blue dart courier say service ke liya bhaja to ek mahinay bad mujhay reply mila ki apka product
repair k liya mil gaya hay is prossing may hi naap tol nay ek mahina gujar diya hay aur wo pen camra replacement hoker nahi mila hay mujhay lagta hay ki manay naap tol ka product lekar bahut badi galti ki hay
mera order no. 709435 hay.
plz meri provlum short out karay
vijay sharma
mahalaxmi press & flex world
sabji mandi kheria mod
agra
M. [protected]
M. [protected]
email : agra.[protected]@yahoo.com

Naaptol — False commitments for delivery

I am Gautam Malhotra, writing to you regarding the false commitments made by NAAPTOL.
I placed an order for a mobile phone on the 5th Dec. and i received a mail stating that my order will be delivered in next 7 working days.
Its been 9 working day and they are saying that it will take another 7 days for them to get it delivered to me.

I request you kindly see into this matter and take necessary action.

Best regards,
Gautam Malhotra
[protected]
[protected][protected][protected][protected][protected][protected]

THIS IS THE MAIL I RECEIVED FROM NAAPTOL.COM

Reply |[protected]@naaptol.com to me
show details Dec 5 (11 days ago)

ORDER CONFIRMATION MAIL - Cash on Delivery (COD)
Dear GAURAM MALHOTRA,
Thank you for shopping with Naaptol.com. Your order details are provided below:
Order NumberPayment OptionOrder Value (Rs.)Status
1069492 Cash on Delivery (COD)6199.00Order Under Process

Your order will be delivered to you within the next 7 working days.

We at Naaptol.com are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us.

Please Note:

At the time of delivery please hand over the CASH against delivery of the product.
The product will be delivered in a sealed condition.
Do not accept any packet which appears to be tampered or damaged externally.
Do not pay more than the order value. In case the delivery person insists for any additional amount related to statutory charges like octroi, entry tax, etc. please pay and take a receipt form the delivery person. Inform us about it to our customer care team and we will refund you the extra amount paid.
For any queries and details, please get in touch with our Customer Care Department at [protected] between 9:00 AM to 6:00 PM. We will be glad to service you.

Thank you for shopping with Naaptol.com
Sincerely,
Naaptol.com Customer Care

THIS IS A SYSTEM GENERATED MAIL. REPLIES TO THIS MAIL ID WILL NOT BE RESPONDED.

NAAPTOL EPHONE AP3 — non replacement of defective mobile

I have bought a cell phone from Naptol.com which I received on 23-aug-10. Within 7 days of receiving the phone it stopped working. After that I have called the complain department,they said i should send them the phone through any other courier. So I had sent them the phone on 24-sep-10 through maruti courier. the courier came return saying that closed then next day i personaly went to deliver but then also it was closed then after few days i went again so it was open so i delivered it on 4-oct-10.They said that i will recieve replacement within 10days. I called them on 14-oct-10 Naptol People, they will replace my phone and send a new phone to me within 7 working days as they had told me at the time of purchase that in case there is any problem with my phone within 6 months they will replace it as mentioned in the advertisement.Again, after 7 days they told me that you will get it within next 7 days which I didnt. Then again I called up after 7 days, they told me the same thing. Last time I called them is on 19thNov-09,30.11.010 & 16.12.10 and they told me that I will positively receive the phone in a week time. I have not got it till NOW. I tried calling so many times but they speak rudely and are not at all helpfull. I am feeling that I am being cheated.