[Resolved]  Naaptol — Cheating Customers

Address:

Mumbai City, Maharashtra

I had compalined abt NAAPTOL.com

They have a standard copy & paste solution for all the complaints they recv... Pls see all the responses from NAAPTOL.com.. Same standard reply

I saw all the complaints online.

First they send you defective / wrong products. Then they expect you to run around for sending the product back to them.. Then you are supposed to run around to get your payment. Which You MAY get after running around... Hey EVEYBODY... Pls see its a total con job..I just discovered that there are so many people who have to run around to get their refunds..

Guess What I also discovered that they dont send Invoices / TAX bills. Pls check they only send Challans.. The "Invoice" that i recvd did not have an invoice no or date.. Which makes it totally invalid . Are they also running some kind of a TAX Fraud here??

Pls see my reply to them at the end.





SEND OLD MODEL & EXPECT US TO RUN AROUND
We placed an order for a Wespro NEW 1GHZ Touch screen Tablet PC with 3G on NAAPTOL.COM . order no. 3702089. they shippped us an old model which is cheaper & did not have all the contents inside as mentioned on the main carton & now they expect us to send the tablet PC to them back & wait for 15 days to recv the replacement. We had ordered on COD basis as we are a bit skeptical abt online shopping.

Looks like they have cheated us as they did not have the product & they sent a cheaper product.

We hope some action will be taken against them.

Prakash


From NAAPTOL::

Dear Customer,

We are sorry to note that the item that you have purchased through the order no-3702089.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3702089] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.



My reply to them::

Dear Sir,

I never mentioned that i recvd a defective / damaged product.

I mentioned that i recvd a product which i did not order for.

I recvd a different model than what i ordered for.

I also offered to come to your office in mumbai to get the product exchanged.

I also told you that you can send a new pc & take the product you have sent to us earlier immediately.

We paid cash on delivery. Why should we be running around to the courier co & doing your procedural work for mistakes you have made.

Why should we as a consumer be running around when all we did was place an order online & trusted that you would send the right product.

It is a mistake of your company. We strongly believe that you should be rectifying the same by either sending the new product or by sending us the refund immediately by sending it to our office.

Prakash