[Resolved]  Naaptol — defect product

The Blackberry handsets being sold on Naaptol are usually locked and unusable. I am having the same issue.

Locked Blackberry sold to me
Naaptol Order No:1245305, Order Date: January 13, 2011; Payment Mode: Credit Cardp; Product Price: Rs.5999; Shipping Price: Rs.200; Order Amount:Rs.6199.00; Product:BlackBerry 8830 Mobile with GPS; Product Category: Mobile PDA and Smartphones

I bought this mobile from Naaptol as per the details exhibited on their website (http://www.naaptol.com/price/20002-BlackBerry-8830-Mobile-with-GPS.html). It was supposed to be a brand new Blackberry device which could be used on any network. There was clearly no mention that the device may be locked, refurbished or not usable on any network. I was unable to use the Blackberry services on the shipped piece on Vodafone GSM network. My company’s technical team and Vodafone executive confirmed that the Blackberry 8830 handset purchased by me from Naaptol was locked for use with a foreign service provider and could not be used on their network. I was now stuck with a useless device. Naaptol Team had not helped me at all when I requested them to organize a reverse pickup and either refund my money or deliver a new, unlocked Blackberry deice in lieu of this one. Instead, I was asked to approach their supplier, who was not the original party I dealt with, or paid to. Later, I was asked to send back the phone to the supplier on 12th April, and I did so at my own cost. The product was received on 13th April by the supplier but till date I have not heard from the supplier or Naaptol. I have written numerous mails to Naaptol's team including the CEO. Naaptol is basically not acting in an ethical, consumer friendly or responsible manner.

I ordered a wespro pc tablet 786 from Naaptol on 12th of july 2011 order number 2060452

I received the product on 16 th of july 2011 after paying Rs.6298 which include cost of the tablet 5999 & Rs.299 delivery charges.

After opening the packet I found that the tablet was stucking.
i have wifi network at my home but when i want to connet it through wifi it is been disconeted.
Immediately I called the customer service no. [protected] I informed the incident & customer service representative told me they will come back to me in 48 hours and given me one complain number 857763, but no one called me back again after 48 hours i called them back then they say me to return the product to blue dart courier malakpet. which will be replaced immediately within 7 to 10 working days.
but i have seen many articles online regarding naaptol fraud then i place a article over hear after one day naaptol MD Dany called me and said me to return my faulty product to blue dart courier and he will return my cash in cheque in 7 working days.

I did the same I returned the my faulty product by Blue dart courier (AWB No.[protected]) dated 26th july 2011.I got the confirmation for the same on 27th july 2011 from blue dart courier but till date naaptol nor returned my prodect nor any cheque.
when i called up there custumer care number They gave me the same response stating there was some problem from their side, it will be sorted out immediately within 24 working hours.There was no action from Naaptol again. I called once more & got same frustrating reply from the customer service representative. till date i have called 150 times but i get the same responce from naaptol care.
In the mean while I wrote to their CEO (1th August) whose e-mail address was mentioned on their website & also filled up feedback form on www.naaptol.com but I am still waiting for the reply till date. I called again on 5th August. The reply was irritating .Customer service gave the same story again. No senior or manager was available to talk to me as requested by me.
He can only process my complain. He promised me a acknowledgment in writing to my e-mail address. No senior or manager was available to talk to me as requested by me again and again.
I felt that I am cheated & duped.I believe Naaptol is in business of looting & harassing innocent people. Their feedback form & CEO e-mail address on www.naaptol.com are fake because they are non-responsive ,it’s only for the show purpose.
I don’t know how a illegal company like this is allowed to do business in India. There are many complaints pending against Naaptol.

Now I am fed-up & going through mental trauma.
ButI will fight for my hard earned money.Please advise & do the justice.

Hoping a speedy action from consumer court.
I am available 24* 7 for any kind of cooperation.





Mailing address of Naaptol: Unit 216, Building 2, Sector 1, Millennium Business Park, Mahape, Navi Mumbai – 400710.







thanking you

Abdullah khan

[protected]

Dear Anujbhatia,

I also purchased blackberry 9530 storm now display is not working if i ask them they are telling for touch screen the display warranty is 24 hours so now i cant use that mobile, this is a fraud online trading company .we want to stop this company as soon as possible, give your suggestions to lock this company.

i also purchased one vox tablet (order no[protected], when i received the product the same time the charge was not working, and i complaint so many times. After one month got the charger. When i am using that one i am not satisfied because the tab is not working good and some times hang and so many problems, Now the battery is not working i complaint more than ten times, the told to me they had already send the battery, still this i didn't get the battery, and i complaint and told to them please replace the tab and i need a new one. They told to me somebody will call from the technical department, and now already one month gone, nobody call from naaptol side, and they are not looking my complaints, and not giving any reply. I think you are doing fraud business, not resolving customers complaints.