[Resolved] Naaptol — Defective product | |
Dear Sir, My order ID : 3969177 I bought mini car refrigerator from Naaptol and it was defective and not working at all. In fact when we keep cold item it's becoming hot theough in cool mode. So i called up thee naaptol customer care and requested for return of my money. Instead thee executive suggested for replacement. I was informed that If the replaced product is also defective then it's the company's policy to return the money. Accordingly i shipped back the product through Blue Dart giving thee Naaptol's account number. The product was received by Mr.Gagan from quantum solutions on June 12the. It's been nearly 1 month 3 days now. But still no response from your team. When i inquired an executive asked me to send "POD" details from blue dart. We contacted the blue dart people and they rejected our request. Day by day it's becoming headache for us. I request you,sir, kindly don't trouble the customers by handing such defective products and take days to correct your mistake. Don't make us to feel that we purchased from a wrong place. Request you, at least now to return my money or replace the PROPER product. Thanks, An aggrieved customer of naaptol Was this information helpful? | |
Feb 22, 2017 Complaint marked as Resolved Verified Support May 24, 2010 Naaptol Online Shopping Customer Care's response Dear Customer, Would request you to kindly provide us with your order number or mobile number so that we can help you effectively on your complaint. You can also reach us at our customer care number i.e. [protected] Thanking you in anticipation. Regards, Naaptol Customer Care | |
 49 Comments | |
Comments
naaptol online shopping mumbai — Mobile delivery and no answer
sir,i purchased mobile Classis Boss e phone from online shoping Naaptoll company at 04/02/2010. when i deliver mobile then i found my mobile was faulty. so suddenly i send parcel for mumbai.
still now i dont get any answer and when i purchase mobile then it is policy in 7 to 15 days mobilew will get.but still i dont get any parcel and i alreaddy spend money for this mobile.
please take strict action against this company.i send one photo copy of this side where my all detais given.
mansukh
[protected]
The amount paid was Rs 3000/- and not Rs 300/- as appearing in complaint
NAAPTOL — defective product returned , no reply
I received a defective , used , old phone from naaptol on an online order . The payment was made as cash on delivery .After finding it defective , I tried to call the customer care number . Since I could not connect , I sent complaint to the two mail id's provided on net : [protected]@naaptol.com, [protected]@naaptol.com . There was no reply . I could connect customer care through phone and they said I didn't complaint in time . They don't consider complaint through mail .
Any way , they gave an address to return the product .
I sent the product to the given no; immediately through bluedart . It is over a week since then there has not been any response from naaptol . Somehow I cannot get connected to the customer care number .
It says network busy or wrong number or something .
I am deeply disappointed by this attitude from naaptol . I think I lost my money and the product .
I would greatly appreciate if my money could be refunded .
order no : 857656
my mail id :kv.[protected]@gmail.com Ph; [protected], [protected] .
Thanks and regards ,
kvraj.
naaptal sending defect product to all consumer, so pls dont buy any product from naaptal online or through mobile - praveenkumar.
NAAPTOL — DEFECTIVE PRODUCTS
ORDER NO - 824677DATED- 30/9/2010
PRODUCT NAME - 102 PC JACKPOT JWELLERY COM...
COST VALUE - 3299/-
RECEIVED ON 11/10/2010 DEFFECTIVE PRODUCTS AND RETURNED IMMEDIATLY VIDE RECIEPT NO : 113260 DATED 15/10/2010 BY BLUE DART .
COMPANY CONFIRMED THE RECIEPT OF PRODUCTS.BUT NOT YET REFUNDED THE AMOUNT.
--BHARTI KRIPLANI
[protected]@yahoo.in
NAAPTOL — Defective item
I have received a Car Multi Media Player against the order no. 1106580 after paying Rs. 2199/= through courier from Naaptol.Car Multi Media Player received as above is not functioning properly. FM radio is not working in the player and voice of player in MP 3 is very penetrating and irritable even in low volume.
NAAPTOL — do not send my product back
a mobile handset named Blackcherry BL7000 purchased from NAAPTOL and the set stop working under warrenty period so in order to repaired that set i send back the handset to the company at 31st,july,2010 but company do nt send mack my phone back.my product code is 264240
i am neutral
this is to inform that i had received a defective handset and a duplicate battery from naaptol against my order no. 1333510. And was asked to send back the entire product.
I sent it in the condition received even with the plastics on 18th feb it reached. And was told you will receive the new product within 7-10 days. But till now i have not received.
They simply say please wait we are in receipt of your order. We have asked the vendor to do the same on priority basis. But i am not able to understand what the matter is, that they are still processing my order. If they cant process the same they refund my money. They should even call and state what is the problem. They are not even responding through mail.
K.Agarwal
order no.1333510
Mob. no. [protected]
I sent it in the condition received even with the plastics on 18th feb it reached. And was told you will receive the new product within 7-10 days. But till now i have not received.
They simply say please wait we are in receipt of your order. We have asked the vendor to do the same on priority basis. But i am not able to understand what the matter is, that they are still processing my order. If they cant process the same they refund my money. They should even call and state what is the problem. They are not even responding through mail.
K.Agarwal
order no.1333510
Mob. no. [protected]
Dear Sir,
With the reference of Advertisement in news paper Times of India I requested a car stereo system from naaptol on 3 February 2011 and the faulty product is delivered to me.
I returned the same product via. blue dart on 12 of February 2011. As per blue dart product is received at naaptol on 14 of February.
The actual cost mentioned in times of india for the carstereo is Rs. 12999 and discounted price is Rs. 2249 . The product i received is having worse quality and faulty. I estimated its cost in local market within same cost local car stereo distributors was ready to provide even better product. I dont know why Times of India such a great news paper is supporting Naaptol for selling worse quality product with respect to cheap price.
The conclusion is till today I did not received my product ( Car stereo system).
I am really feeling shameful within myself for purchasing products from naaptol, Its my humble request to you kindly provide me the product or return my money back to me. I will provide you my account numbers.
Please do the needful and resolve this problem soon.
Thanks and regards
With the reference of Advertisement in news paper Times of India I requested a car stereo system from naaptol on 3 February 2011 and the faulty product is delivered to me.
I returned the same product via. blue dart on 12 of February 2011. As per blue dart product is received at naaptol on 14 of February.
The actual cost mentioned in times of india for the carstereo is Rs. 12999 and discounted price is Rs. 2249 . The product i received is having worse quality and faulty. I estimated its cost in local market within same cost local car stereo distributors was ready to provide even better product. I dont know why Times of India such a great news paper is supporting Naaptol for selling worse quality product with respect to cheap price.
The conclusion is till today I did not received my product ( Car stereo system).
I am really feeling shameful within myself for purchasing products from naaptol, Its my humble request to you kindly provide me the product or return my money back to me. I will provide you my account numbers.
Please do the needful and resolve this problem soon.
Thanks and regards
NAAPTOL — for not giving refund
i had bought a product from naaptol which was a mobile. the product was found to be defective as soon as i got the mobile with order no:673434.. blackcherry bl 9000 full touch screen mobile of rs4100. i sent it back to the company for repair. but they didnt correct it. i then sent it for refund in november 2010 but till now i didnt get any refund. i have called the customer care people more than 100 times. no favor has been done to me. its a waste to take products from naaptol i guess. sorry... its rs 4199 and not 4100...
NAAPTOL — defective product
I bought the product wespro i pad, from naaptol. my order no'1084324.the product i got is defective.I complaint to naaptool directly times on phone n two times via net thru complaint deptt.but they r not responding me.pls do something otherwise i will take some serious action.my name is saiyida durratuttaj, my cell no;[protected] Dear Sir/Madam,
Last month i bought a Mini Silai Machine Combo from Naaptol.Com after seeing an ad in newspaper. My Naaptol.com Order No. 1598261 dtd. 7/4/2011. I got the product and a few days later i found that the Sewing Machine was not in satisfactory level, and its not working. Because of this I suffered a lott. I complained a lot of times to the Naaptol customer care. Naaptol.com Please accept our sincere apologies for the inconvenience caused.We would request you to visit your nearest Blue Dart office and send the whole product to the below mentioned address:C.N.Corporation, A/b b/wing, Star Manor Apt, Anand Road, Near Ruhia Hall, Malad (West), Mumbai- 400064.Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You dont have to pay any courier charges for the same. Kindly mention your Order # [1598261] sending it back on a piece of paper in the parcel Please help us with the AWB # after sending the product.You will surely get the replaced product within 7 to 10 working days from the day we receive the product back, they promised they will get back me soon.But they didn’t given any response. Since then I am trying to contact Naaptol.com Every customer of Naaptol.com is facing the same problem. I would like to request you to kindly take a action against the firm (i.e. Naaptol.com) which they given in the News Paper is [protected] / [protected]. This firm is continously cheating the public with their fraud Advertisement and wrong products.I recived your mail message then i went to the nearest BLUE DART COURIER but they are not taking the your product { Mini Silai Machine Combo }. The Blue Dart Courier people say that they want your company instructions letter and Mail Message them. The waranty period is also coming to end, I have Mailed Messages you many times but there is no reply from you sir. you have given some CENTRALIZED A/C NO:113260, MODE " D P " and ORDER NO: 1598261 on dated[protected]. so plz replace me a new product or refund me the total amount Rs:2300=00.
I humbly request you to kindly some take immediate necessary action as early as possible.
I want take a strict action against the firm so that they should rectify my problem immediately.
I want take a strict action against the firm so that they should rectify my problem immediately.
Thanking you sir,
yours sincerely,
K. KALPANA SREE,
Mobi No [protected] & [protected].
E Mail: [email][protected]@rediffmail.com
ADDRESS:-
H No 3-5-125/4/2, Rd No 7, Krishna Nagar, H B Colony, Moula-Ali, HYDERABAD – 500040 ( A P ).
Last month i bought a Mini Silai Machine Combo from Naaptol.Com after seeing an ad in newspaper. My Naaptol.com Order No. 1598261 dtd. 7/4/2011. I got the product and a few days later i found that the Sewing Machine was not in satisfactory level, and its not working. Because of this I suffered a lott. I complained a lot of times to the Naaptol customer care. Naaptol.com Please accept our sincere apologies for the inconvenience caused.We would request you to visit your nearest Blue Dart office and send the whole product to the below mentioned address:C.N.Corporation, A/b b/wing, Star Manor Apt, Anand Road, Near Ruhia Hall, Malad (West), Mumbai- 400064.Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You dont have to pay any courier charges for the same. Kindly mention your Order # [1598261] sending it back on a piece of paper in the parcel Please help us with the AWB # after sending the product.You will surely get the replaced product within 7 to 10 working days from the day we receive the product back, they promised they will get back me soon.But they didn’t given any response. Since then I am trying to contact Naaptol.com Every customer of Naaptol.com is facing the same problem. I would like to request you to kindly take a action against the firm (i.e. Naaptol.com) which they given in the News Paper is [protected] / [protected]. This firm is continously cheating the public with their fraud Advertisement and wrong products.I recived your mail message then i went to the nearest BLUE DART COURIER but they are not taking the your product { Mini Silai Machine Combo }. The Blue Dart Courier people say that they want your company instructions letter and Mail Message them. The waranty period is also coming to end, I have Mailed Messages you many times but there is no reply from you sir. you have given some CENTRALIZED A/C NO:113260, MODE " D P " and ORDER NO: 1598261 on dated[protected]. so plz replace me a new product or refund me the total amount Rs:2300=00.
I humbly request you to kindly some take immediate necessary action as early as possible.
I want take a strict action against the firm so that they should rectify my problem immediately.
I want take a strict action against the firm so that they should rectify my problem immediately.
Thanking you sir,
yours sincerely,
K. KALPANA SREE,
Mobi No [protected] & [protected].
E Mail: [email][protected]@rediffmail.com
ADDRESS:-
H No 3-5-125/4/2, Rd No 7, Krishna Nagar, H B Colony, Moula-Ali, HYDERABAD – 500040 ( A P ).
We had ordered for 16GB SPYPEN, recd. faulty product, sent back for replacement, recd. second time after 45 days that also faulty product.
we have demanded for refund.
Ram Manek
[protected]
we have demanded for refund.
Ram Manek
[protected]
Dear Sir/Madam,
I ordered a Blackberry 8320 curve through naaptol.com. The order number of this product is 2098365.
This order was delivered at my residence on 23rd July 2011. We also paid INR 8199 for the receipt of this delivery (INR 7999 for the product + INR 200 as shipping charge)
When we tried to use the phone, we came to know it is a defective one as it turns off once any key is pressed and then again takes time to turn on.
It is shame that websites like Naaptol are cheating with people like this. I am also feeling that it would have been better for me if I would have opted to purchase the same phone from the Blackberry outlet and not from these cheaters.
It would be my request to kindly help me in order to get my money refunded.
With kind regards,
Chinmoy Anand
Mob: +91 [protected]
I ordered a Blackberry 8320 curve through naaptol.com. The order number of this product is 2098365.
This order was delivered at my residence on 23rd July 2011. We also paid INR 8199 for the receipt of this delivery (INR 7999 for the product + INR 200 as shipping charge)
When we tried to use the phone, we came to know it is a defective one as it turns off once any key is pressed and then again takes time to turn on.
It is shame that websites like Naaptol are cheating with people like this. I am also feeling that it would have been better for me if I would have opted to purchase the same phone from the Blackberry outlet and not from these cheaters.
It would be my request to kindly help me in order to get my money refunded.
With kind regards,
Chinmoy Anand
Mob: +91 [protected]
I agree with the comments of K Agarwal. I have received defective / poor quality products myself (car kit and a folding multipurpose table) I have returned the folding multipurpose table which has been received by naaptol on 12 Aug 2011. However, no refund received till date. I have made several calls to their call centre. Everytime I call them I have to repeat my entire story of the defective table. Why cant they keep the history of calls with them??? The only update the agent has is that the refund is being processed and that it will be received in 7 working days. I wonder how many more "7 working days" will I have to wait for.
Shailesh
Shailesh
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naaptol/ — defect product
sir i purchase a spy pen 8gb vide order no 46227 dt 6 sep 09 from naptol .com it is nit working order. i complain to complain department but not receive my phone. so kindly replash my spy pen .as soon as possable. ........ anis siddiqui. dt 14.12.09