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Naaptol - delay in delivery of product

 
3 Reviews
User
  shk_27 on Aug 31, 2012
I placed an order on naaptol for a titan watch on 14th august vide order no 4674215. The payment was also done online while placing the order.I called naaptol customer care after placing the order and executive confirmed that order will be delivered by 20th august. Then I called on 20th august then i was told it will be done by 24th august which also was not done. Then i wrote a feedback on the website but received no reply till now. Then i called on 23 rd august and the executive told me that i will receive the order between 1-7 days. today is 28th and i have yet not received any notification regarding the delivery of the product. Then i wrote a mail in write to ceo column on 28th aug on their website but no reply till today. Then i again called the customer care on 28th aug they told me i will receive a confirmation call in 1 hr but received no call till date.

Their executives have no idea about the status they themselves are so confused on what is happening. the process is so unorganized. They dont understand the meaning of customer care , they are not bothered about customer complaints. i have 4 complaints registered but no reply on them .

You will find maximum number of complaints against naaptol.com on any complaint forum in online shopping segment and that says it all.

The order tracking link is also useless from the time i placed the order it just shows order verified and will be delivered shortly.

The order procedure according to their website :
Order Procedure in Naaptol
Once the order is registered within the system, it awaits for payment to be done.
As payment against order is cleared through Checque/DD or CreditCard / Internet banking Order will be shipped immediately.
In Cash on Delivery option, the Order is processed for shipment as the payment is collected at the time of delivery.
If the payment is declined by the bank then the order will not be processed further.

I bought it as a bday gift for sum 1 wd the bday long gone. I only placed the order because it was not available on any good website. Only god knows when i will receive the product.
Complaint comments 2 Comments     Updated:
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Comments

N Sep 1, 2012 by
User
Naaptol_Support  
 
Dear Customer,

We have given complete refund against your order # 4674215 . We sincerely apologize for the inconvenience caused to you.

The amount has been credited to your bank account, below are the transaction details.

Advance Payment Mode Name Credit Card / Debit Card (ICICI PG)
Amount Paid 1233.00
Payment Transaction Number 201208316173178

In addition, we will further evaluate how we can prevent this problems from occurring again in the future.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Do shop with us in future.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
N Sep 3, 2012 by
User
Titan Industries Social Care  
 
Dear Shk_27,

Steve here from the Customer Relations team. Always here to help!

Thank you for shopping our product. However, we do apologize for the confusion & inconvenience caused to you. We don’t indulge in issues occurred from purchase via non authorized sites or retailers not affiliated with us. For any concerns regarding these companies, please contact them directly.

Thank you.

Sincerely,
Steve

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    Naaptol - delay in delivery of product