Naaptol — Not received my product/excess money

Address:

East Delhi, Delhi

Complaint for order no : 1088878
Complaint number logged with customer care : 390729

Sir/Ma'am,

I had ordered a product from your web-site on 9th Dec,2010.There are two complaints that I have logged with customer care which have been taken in a single complain number mentioned above.

During the order itself, an excess amount of Rs.500/- was deducted from your end. The confirmation page had shown it as Rs.1599/- but Rs.2099/- were deducted from my bank account. I put a complain with customer care on 10th-Jan[protected] on which I was asked to mail/fax my statement details. I had sent a mail along with the bank e-statement and the confirmation page screen-shot dated 12th-Dec-2010 with subject 'Regd. the amount deducted from account : order number 1088878'. Please note that there hasn't been a change in the subject line in my next communications with you.

I received the product on 15th Dec,2010. It was a non-working and used product without user-manual/charger/ear-phones etc. After talking to the customer care and adding to the existing complain,I returned the product through Blue Dart on 21st-Dec-2010 and you got it on 22nd-Dec-2010. The AWB number was [protected].

After calling the customer care number ([protected]) everyday from 31st-Dec-2010 and spending my time, money and energy to no avail, I finally escalated the issue and e-mailed to the support team on 7th-Jan-2011. After a couple of mails being exchanged, the status of my product was finally updated to 'Request for Replacement' on 18th-Jan-2011. After that, it's showing 'Ready for Reshipping' since 24th-Jan-2011. I should have technically received the product by 27th-Jan-2011 (26th being a national holiday), but I have still not got it. I don't know when I'll get it.

Also, my complaint for refund of Rs.500/- is still pending since 10th-Dec-2010. It's been 1 month and 20 days since I have ordered for the product and I am honestly frustrated now. I'm sure I have spent a lot more on calling the customer care numbers than what the product is worth. Please either resolve both the issues soon or cancel my order and refund the full amount of Rs.2099/- to my account and end this mess.

Regards,
Shivami