[Resolved]  Naaptol / HTC Evo 4g CDMA — refund issue

Address:South Delhi, Delhi

Order No. 3697795
Rahul Mauerya
[protected]
rahul.[protected]@gmail.com


I bought a HTC EVO 4G CDMA Mobile from Naaptol.com online and that was not working properly so i complaint to naaptol. they told me that please send it on our office address and you will get a new mobile or refund whatever you want. i sent that mobile to naaptol.
After few days i called to naaptol customer care and the told me please send POD and after received POD you will get your refund within 21 days.
Still I am calling to them and they always says that we don't have any record about your refund i am sending your refund request please wait, you will inordinately give you refund. they also accept that we got your POD on 19th June, 2012.
Please help me to receive my refund from naaptol.
My Order no is 3697795.

Naaptol refund policies are as following

For Online Refunds
• In case the payment mode of the refunded order is Online (Credit Card/Net Banking) the amount will be refunded to the customer Card Account.
• Refund will be done within 2 working days from the date of request of refund.
• For online refund the transaction might take 3-5 working days to reflect into your account.
For Offline Refunds
• In case the payment mode of the refunded order is offline (COD/Cheque/DD/any other offline payment mode) the mode of refund will be through Cheque.
• Refund will be done within 2 working days from the date of request of refund.
• Refund cheques will be sent to the billing address of the refunded order.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

naaptol is fraud company, always cheat with people, so many complaint already registered against naaptol.
Dear customer,

as per our telephonic conversation you said that you have sent product at our warehouse address for replacement.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint ID 2728843 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.Com & [protected]@voxmobiles.Com.

Please be assured of complete & satisfactory resolution.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.
Hi,
I am still waiting for your or your vendor call or positive response.
i call up to naaptol customer care and there in no update about my refund or replacement of mobile.
now you tell me that what i have to do?
when i check all the complain related website on all website customer is lock a complaint. why naaptol.com is still signing contract with cheater or poor contractor.
anyway, i just want to know about my complaint ID 2728843, which given by you..
Hi friends,

Still WAITING FOR MY PRODUCT FROM NAAPTOL. STILL I DID NOT RECEIVED MY HTC MOBILE BUT I AM HAPPY TO HELP PEOPLE.
I GOT SO MANY CALLS, AFTER PUBLISH MY MOBILE NO. ON https://www.consumercomplaints.in AND I SHARE MY EXPERIENCES WITH THEM.
ONCE I GOT TWO CALLS ONE OF WANT TO BUY A LAPTOP FROM NAAPTOL, HE ASKED TO ME SIR WHAT HAPPENED WHEN I WAS CLARIFY ABOUT NAAPTOL, I READ YOUR COMPLAINT. I SAID TO HIM DON'T BUY YOU ARE PAYING MONEY SO BUY SAFE WAY.
AND 2nd WANT TO BUT SAMSUNG GALAXY, BUT HE CALLED ME BUT NOT FOLLOW MY EXPERIENCE AND YESTERDAY HE CALL UP ME AGAIN AND TOLD ME YOU WAS WRITE SIR, I GOT A DUPLICATE PRODUCT AND LIKE YOU I AM NOT GETTING ANY RESPONSE FROM NAAPTOL.
click on below link and see history of naaptol, how many people is crying...

https://www.consumercomplaints.in/?search=naaptol
Naaptol is fraud...

click on below link and see history of naaptol, how many people is crying...

https://www.consumercomplaints.in/?search=naaptol

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