Naaptol — Naaptol provided no infomation about the product how to be used before sale

Address:

West Singhbhum, Jharkhand

Dear Sir,

My father purchased One mini laptop type uniserfer (Order No-3545981,deleviry date[protected] for using internet to gift me.Now after reciving the Uniserfer we tried to connect to internet using Dongal of Realince/Tata indicom,but could not connected,than we called to Naaptol Customer care,they said that only Dongal model E 180 will be used to connect the internet,after this i have checked in market about the Dondel E 180,i was told that is Model is obsalute 1.5 years back & new models came in market,than i agained call to Naaptol Customer care & informed this & they said they can not anythigh reguarding this,i said them to provide the details from where i can get the Dongel compitable to the uniserfer or provide my Dngal & i will pay extra money.
Now they are saying try Dongal E220.

The problem is now they never informed us about this & sold the product & now not helping us to get it corrected .

Sir What to do now ? Please help us as the product we have purchased of Rs.6000 is of no use for use now without the internet connection using Dongal.

Waiting for your reply,
Many Thanks & Regards,
Rahul Chawda
S/O Mr. Jayanti Lal Chawda
Contact no.-[protected]