[Resolved] Naaptol Online Shopping Pvt Ltd — Non Delivery of Correct name Cheque | |||
Inspite of several reminders and complaints nothing has been done and they are not giving my cheque on the name of RAHUL KUMAR. for your action... ____________________________________________ ----- Forwarded by Rahul57 K/CHN/TCS on 08/30/2011 02:47 PM ----- From: Rahul57 K/CHN/TCS To: "support" <[protected]@naaptol.com> Cc: jignesh.[protected]@naaptol.com Date: 08/30/2011 02:35 PM Subject: Re: Order # 2015555 Ronak, I got the cheque..... What the HELL... I got the cheque by the name of "RAHUL CHOWDARY" WHAT ARE YOU GUYS ARE DOING, I AM SENDING ONE SUMMON INSPITE OF REMINDING AND HARASSMENT, PLEASE PAY THE COURT FEE ALSO. If possible by you then please call me for giving the solution... as no one is giving answer on this query... I want solution; its been more than 2 months no solution, you tell me what to do... Regds, Rahul Kumar +[protected] From: "support" <[protected]@naaptol.com> To: <rahul57.[protected]@tcs.com> Cc: <jignesh.[protected]@naaptol.com> Date: 08/30/2011 01:22 PM Subject: Order # 2015555 Dear Rahul, We have already dispatched the cheque through Post. Kindly check with your nearest postoffice. Regards, Ronak Samani, CRM. ----- Original Message ----- From: rahul57.[protected]@tcs.com To: support Cc: jignesh.[protected]@naaptol.com ; [protected]@core.nic.in ; [protected]@naaptol.com Sent: 29/08/2011 03:27 PM Subject: Re: Order # 2015555 Dear Ronak, Still the cheque is not received, how much time it will take , and the AWB number is also wrong not able to track. Regds, Rahul ____________________________________________ From: "support" <[protected]@naaptol.com> To: <rahul57.[protected]@tcs.com> Cc: <jignesh.[protected]@naaptol.com> Date: 08/26/2011 03:53 PM Subject: Order # 2015555 Dear Rahul, We have dispatched the cheque for the order # 2015555. Details are: Speed Post AWB # :RL-18 Cheque No.: 118785 The cheque will reach you shortly. Regards, Ronak Samani, CRM. ----- Original Message ----- From: rahul57.[protected]@tcs.com To: [protected]@naaptol.com ; [protected]@naaptol.com ; [protected]@naaptol.com Cc: jignesh.[protected]@naaptol.com ; [protected]@core.nic.in ; [protected]@naaptol.com Sent: 26/08/2011 01:32 PM Subject: Re: Order # 2015555 Dear Mr. Samani, As per the mail trail and going on the written doc. I haven't received my cheque yet. Would you mine if you please intervene on this same. Rgds, Rahul K Chaudhary TATA Consultancy Services Mailto: rahul57.[protected]@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ From: "support" <[protected]@naaptol.com> To: <rahul57.[protected]@tcs.com> Cc: <jignesh.[protected]@naaptol.com> Date: 08/11/2011 07:10 PM Subject: Order # 2015555 Dear Rahul, Be assured you will receive the cheque in the name of " Rahul Kumar ". We request your patience in the interim. Thanks & Regards, Ronak Samani, CRM. ----- Original Message ----- From: rahul57.[protected]@tcs.com To: support ; [protected]@naaptol.com ; jignesh.[protected]@naaptol.com ; [protected]@naaptol.com Cc: jignesh.[protected]@naaptol.com ; [protected]@core.nic.in ; [protected]@naaptol.com Sent: 11/08/2011 06:58 PM Subject: Re: Order # 2015555 Dear Ronak, Thank you so much for the response.... i really appreciate your efforts and time of respond the mail Sir, please confirm on what name you are preparing the cheque... as i want the cheque on the name of Rahul Kumar. Please respond... 'Regards, Rahul Kumar Assistant Manager Process Excellence Tata Consultancy Services Cell:- +[protected] Mailto: rahul57.[protected]@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ From: "support" <[protected]@naaptol.com> To: <rahul57.[protected]@tcs.com> Cc: <jignesh.[protected]@naaptol.com> Date: 08/11/2011 06:42 PM Subject: Order # 2015555 Dear Rahul, We regret for the prolonged delay & inconvenience caused. We have initiated the refund process against order # 2015555. We would deliver the refund cheque at your postal address within 7 to 9 working days(before 21th Aug 2011). Regards, Ronak Samani, CRM. ----- Original Message ----- From: rahul57.[protected]@tcs.com To: [protected]@naaptol.com ; jignesh.[protected]@naaptol.com ; [protected]@naaptol.com ; support Cc: [protected]@core.nic.in ; [protected]@naaptol.com Sent: 11/08/2011 06:35 PM Subject: Re: Order # 2015555 (Prepare cheque in the name of Rahul Kumar) Dear Team, Please update and re-send my cheque of order number 201-5555 on the name of "Rahul Kumar" not in Rahul Chowdary, Its been more than 40 days and i am very depress now with the services, and you are simply harassing me everyday I spoke to all team members but no resolution below are the details :- Please give my money back i am in need of money..... Please send the cheque on the name of "Rahul Kumar" r, Rahul +[protected] ____________________________________________ From: Rahul57 K/CHN/TCS To: jignesh.[protected]@naaptol.com, [protected]@naaptol.com, "support" <[protected]@naaptol.com> Cc: [protected]@core.nic.in, [protected]@naaptol.com Date: 07/18/2011 02:44 PM Subject: Re: Order # 2015555 Dear Support Group, Please do the needful and give the updated status of the case, as what to do next... Rgds, Rahul K Chaudhary TATA Consultancy Services Cell:- +[protected] Mailto: rahul57.[protected]@tcs.com Website: http://www.tcs.com __________________________ ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ From: Rahul57 K/CHN/TCS To: [protected]@naaptol.com, jignesh.[protected]@naaptol.com, [protected]@naaptol.com, "support" <[protected]@naaptol.com> Cc: [protected]@core.nic.in Date: 07/14/2011 08:09 PM Subject: Re: Order # 2015555 Dear Mr. Samani / Mr. Gangapuram, As discussed, please consider the Blue Dart AWB number[protected]. I have returned the consignment, please do the needful. Or else Mr. Gangapuram ~ please spare your valuable time for 5 minutes to speak on the below mentioned number. Rgds, Rahul K Chaudhary Assistant Manager - Process Excellence & PRG TATA Consultancy Services Cell:- +[protected] Mailto: rahul57.[protected]@tcs.com Website: http://www.tcs.com __________________________ ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ From: Rahul57 K/CHN/TCS To: "support" <[protected]@naaptol.com>, [protected]@naaptol.com, [protected]@naaptol.com Cc: jignesh.[protected]@naaptol.com, [protected]@core.nic.in Date: 07/13/2011 06:46 PM Subject: Re: Order # 2015555 Dear Mr. Samani / Mr. Gangapuram, Thank you so much for your prompt response, I will do the same by tomorrow as guided by you, however my motive is to get the phone as my brother is waiting for the same, cant you give a good condition phone on ASAP... " Please".... Rgds, Rahul K Chaudhary Assistant Manager - Process Excellence & PRG TATA Consultancy Services Cell:- +[protected] Mailto: rahul57.[protected]@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ From: "support" <[protected]@naaptol.com> To: <rahul57.[protected]@tcs.com> Cc: <jignesh.[protected]@naaptol.com> Date: 07/13/2011 06:28 PM Subject: Order # 2015555 Dear Rahul, We regret for the inconvenience caused. Please accept our sincere apologies. We would request you visit your nearest Blue Dart office and send the product to the below mentioned address: J.S Associates, 2 Mangesh Industrial Estate, Shubhas nagar, Mulund Link Road, Nahur West – 400078 LM: Behind Designo Furniture Showrom. Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You don’t have to pay any courier charges for the same. Kindly mention your order number and your contact details on the product. We request you to quote a value of the order # less than Rs. 1000/- & inform the counter person as a product is defective it holds no commercial value. Please help us with the AWB # after sending the product. It would take 2-3 days for the product to reach the Aramex, & once the product reaches us we would initiate the refund and the same would be couriered to you within 7-10 working days. We request your patience in the interim. Regards, Ronak Samani, CRM. ----- Original Message ----- From: rahul57.[protected]@tcs.com To: [protected]@naaptol.com ; [protected]@naaptol.com ; [protected]@naaptol.com Cc: [protected]@core.nic.in Sent: 13/07/2011 06:13 PM Subject: Defective Piece - Blackberry Strom 9530 Dear Support Team, Naaptol Unit No.418, Building No.2, Sector-1, MBP, Mahape, Navi Mumbai- 400710, Maharashtra India. Thank so much for the defective piece, which i got yesterday and that time only i was giving back but that courier boy refused for that. I bought various things on my brothers name from naaptol.com however this time I am very sorry to say that this piece is not good and defective :- The touch screen is pressing hard, tilt and going inside The touch screen is not working, pressing on message and some other tab is opening Number dialing is also not working No network is accessible As discussed with one of your executive on customer care she told and guide that return the phone via blue dart and we will send you the check within 7 working days. Please guide for the same... "I bought blackberry storm yesterday (12th July'11) after opening the product it was defective, the phone touch screen navigation is not working, not able to dial the number and the screen is pressing badly. Please help and change the it as soon as possible" I wanted to give it to my brother as a Gift but you failed and ruined my feeling.... Courtesy Copy to :- 1. JAGO GRAHAK JAGO - :: Ministry of Consumer Affairs Rgds, Rahul K Chaudhary Assistant Manager - Process Excellence & PRG TATA Consultancy Services Cell:- +[protected] Mailto: rahul57.[protected]@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ From: [protected]@naaptol.com To: rahul57.[protected]@tcs.com Date: 07/13/2011 05:32 PM Subject: ORDER CONFIRMATION MAIL - Cash on delivery ORDER CONFIRMATION MAIL - Cash on Delivery (COD) Dear RAHUL CHOWDARY, Thank you for shopping with Naaptol.com. Your order details are provided below: Order Number Payment Option Order Value (Rs.) Status 2015555 Cash on Delivery (COD) 10298.00 Order Delivered We at Naaptol.com are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us. Please Note: At the time of delivery please hand over the CASH against delivery of the product. The product will be delivered in a sealed condition. Do not accept any packet which appears to be tampered or damaged externally. Do not pay more than the order value. In case the delivery person insists for any additional amount related to statutory charges like octroi, entry tax, etc. please pay and take a receipt form the delivery person. Inform us about it to our customer care team and we will refund you the extra amount paid. For any queries and details, please get in touch with our Customer Care Department at [protected] between 9:00 AM to 6:00 PM. We will be glad to service you. Thank you for shopping with Naaptol.com Sincerely, Naaptol.com Customer Care THIS IS A SYSTEM GENERATED MAIL. REPLIES TO THIS MAIL ID WILL NOT BE RESPONDED. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
11 Comments | |||
Comments
still waiting for the revert...
Reply
Dear Mr. Chaudhary,
Kindly accept our sincere apologies over the inconvenience caused.
We request you to send the refund cheque back to us and help us with your bank details so that we can deposit the amount in your bank A/c.
Once you dispatch the cheque kindly help us with the AWB #. Be assured refund would be very shortly.
We value your association with Naaptol and thank you for your patronage and co-operation.
Thanks and Regards,
Customer Care,
Naaptol Online shopping Pvt Ltd.
Kindly accept our sincere apologies over the inconvenience caused.
We request you to send the refund cheque back to us and help us with your bank details so that we can deposit the amount in your bank A/c.
Once you dispatch the cheque kindly help us with the AWB #. Be assured refund would be very shortly.
We value your association with Naaptol and thank you for your patronage and co-operation.
Thanks and Regards,
Customer Care,
Naaptol Online shopping Pvt Ltd.
Naaptol Online Shopping Pvt Ltd — good experience at naaptol
I had ordered for a Blackberry (9630) 15 days back & paid the money through my credit card, i was bit worried about the delivery(since this was my first online shopping transaction) but to my utter surprise I got the phone within the assured time. I am very much very happy with the product, everything really satisfied me. When I received the product, the instruction manual was missing in the package for which i informed/complained on their domain i.e "[protected]@naaptol.com", & received the soft copy of the same the very same day. I am really obliged with kind of service. Thanks Naaptol. I am really happy & satisfied with this deal. I also assure you that i will surely order 1 more item from your esteemed portal very shortly.Naaptol Online Shopping Pvt Ltd — Naaptol Response to Order # 2413606
Dear Mr.Jadav,Please accept our sincere apologies over the issue.
As confirmed with the concern vendor, he has dispatched the 4GB Memory card through Courier Name : Fedex Tracking No. :[protected], the same would be delivered to you in 3 to 4 working days.
Do write us in case of any clarification.
Regards,
Naaptol Care
Naaptol Online Shopping Pvt Ltd — Naaptol Response to Order # 2705538
Dear Mr.Chahal,Please accept our sincere apologies over the incident.
We have already escalated the issue to the concern vendor & they would address your complaint in 48 working hours.
You can also directly write to our vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com
We request your patience in the interim.
Regards,
Naaptol Customer Care
Naaptol Online Shopping Pvt Ltd — Response to Order # 2015555 Rahul K Chaudhary
Dear Rahul,Please accept our sincere apologies over the delay in resolving your grievance.
As per the order details, you have received a complete refund of 10298/- against your order/
Do give us the opportunity to serve you better in your next purchase with Naaptol.
Regards,
Naaptol Customer Care
Naaptol Online Shopping Pvt Ltd — Response to Order # 2545404
Dear Mr. Niraml Ralhi,Please accept my apologies over the delay in delivering the product.
We have escalated the issue to the concern vendor & awaiting there revert on the same.
Kindly allow 48 to 72 working hours to resolve the issue. We would keep you posted on the progress of your complaint.
Please be assured of complete resolution.
You can also write us [protected]@naaptol.com for any clarification.
Regards,
Naaptol Customer Care
order No-4046900 purchased Vox mobile model no 8500 on 25/05/2012 the same mobile diffected and returned to Noptol company through blue dart parcel on 13/06/2012 vide DUB No. [protected] till date both company no responsed and harsssed to me please needful action to both compines and further intimation to my Email Id-g.[protected]@yahoo.com and my mobile No. [protected].
Sir I have ordered for leg pain strap which costs R179/- on 12th September 2012. But so far I have not received the article.. I paid thro citibank credit card and the amount has been paid to naaptol on 12.09.2012. Kindly send a reply.
SR Satyanarayanan
17/39, 3rd Main Road, Kumaran Nagar,
Virugambakkm P>O. Chennai d600092
SR Satyanarayanan
17/39, 3rd Main Road, Kumaran Nagar,
Virugambakkm P>O. Chennai d600092
replacement of bedsheet
I had order for 7 pack of bedsheets on 26 september 2014.there are 2 same bedsheets in the pack.i want to replace it.58%
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