[Resolved]  Naaptol Online Shopping Pvt Ltd — Delivered a lower quality mobile.

Address:

West Bengal

I ordered for delivery of a mobile, product name " VOX ePhone with TV " as described in naaptol's advertisement in their websight on 09.10.11. The item was booked under their Order no.2605493, payment term " COD " offer price was Rs.3498.00. The mobile should have the facility of ,touch screen (WQVGA Display ),Duel Sim Duel Standby and high definition Duel Camera with Flash. It should support MP3 MP4 3.5mm Audio output and with good sound speaker, FM Radio,Analog TV and memory card extendable upto 16 GB etc.etc. On the Despatch cover product name " VOX ePhone with TV " written COD Rs.3498.00.
Broken delivery not allowed mentioned on the cover. On 14.10.11 on delivery I paid Rs.3498.00 and signed the receipts in good faith.
When I opened the cover I found a different Type of Mobile named " VOX VP4 " a lower quality having no TV
facility, no flash, lower quality of camera etc. I immediately complained over phone no. [protected] on 15.10.11 when they promised me to refund the full amount of Rs. 3498.00 within 21 days, but did not confirmed it in writing.