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Naaptol - PRODUCT DAMAGED

 
2 Reviews
User
  maruthi sreedhar on Jun 23, 2012
SIR, we purchase a dinner set from Naaptol bazar, we saw naaptol bazar dinner set advertisement on Telivision, and we call and ordered one dinner set, price Rs.1999, ORDER NO -4156837, after 15 days the product was received through by postman, but the product was totally damaged, we consult naaptol customer care, but they are no respond.

so i request you sir, we return that product, and we want money back.

thanking you sir,
Complaint comments 1 Comment     Updated:
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N Jun 25, 2012 by
User
Naaptol_Support  
 
Dear Customer,

We are sorry to note that the item that you have purchased through the order no-4156837 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest courier office and send the whole product to the below mentioned address:

Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet alines office


On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4156837] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at contact@naaptol.com or call us at 09223516148 & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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    Naaptol - PRODUCT DAMAGED