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Naaptol - mobile phone

 
4 Reviews
User
  ranjit solanki on Feb 29, 2012
Respected Sir,
As mention in above cited subject herewith i am requesting that i have purchase BlackBerry
mobile 8830 cdma/ gsm from your website on dated 17 february 2012 and my order number is 3461239.
i have got your mobile and pouch only and there is no gift item as per your advertise on your
website and your pouch is also different than photograph and i think the piece of mobile is also
not a new one. there is problem in gsm and cdma simcard so please reply me i have also attached
the copy of your advertise on webcite. if possible please change my mobile soon otherwise i have
to go for cosumer complaint forrum. so please acknowledge for the same and do needful.
thanking you,
Complaint comments 3 Comments     Updated:
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Comments

N Mar 1, 2012 by
User
Naaptol_Support  
 
Dear Mr.Solanki,

We are sorry to note that the item that you have purchased through the order no-3461239 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3461239] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at feedback@naaptol.com or call us at 09223516148 & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
N Mar 12, 2012 by
User
Naaptol_Customercare  
 
Dear Mr.Solanki,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Ranjit Solanki Amount : 5298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.



Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.
N Mar 21, 2012 by
User
ranjit solanki  
 
my order no. is 3461239

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

cheque is not received before date 21-03-2012 pl. tell me about cheque ?

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