Naaptol.com — Defective Products

Address:

Thane, Maharashtra

Order No. 1017249: Exciting Fun Kids Combo.
Reshipping of 3 Products Helicopter, Sports Car & Binoculars.
I have purchased 5 items e. i. Helicopter, Sports Car, Binoculars, Video Game & Watch from Naaptol.com which has delivered to me on 29/11/2010. Out of 5 items, the 3 items Helicopter, Sports Car & Binoculars were not work properly, so I immediately contacted to Naaptol & these 3 defective products has returned to Naaptol for replacement.
I regret to inform you that in spite of repeated reminders/calls to various customer care executives of Naaptol department, I have still not received the captioned products even after three months has passed.
The Customer care executive of Naaptol has informed me that the parcel has returned undelivered in 2 times on jan 2011 & 28 feb 2011. But they could not explain the reason o[censored]ndelivered parcel, because their system is not updated.
I could not understand that how the parcel would return undelivered without approaching my flat address or without calling to me? Whereas my family members are always available at the home.
Further, I would like to know from Naaptol that,
1. Ultimately when will I receive the captioned product?
2. Whereas my family members are always available at the home, then how it was possible to return undelivered the parcel?
3. Please explain, how many times to need to calls/reminders to you for reshipping the products?
4. Why Naaptol supply the faulty and defective products?
5. We expect the standard quality products from Naaptol, why Naaptol provide the China products?
I therefore request to Naaptol to reship the captioned products immediately. If Naaptol could not able to promptly reshipping the captioned product then return back my money without further follow-up.

Regards
Jitendra M Meshram
M- [protected]