Naaptol.com

3 Reviews

sriniagnihotri on Jun 10, 2012

Delivering Damaged Goods

I had ordered online a 102 multipurpose toolset from Naaptol.com through order number 3991876 paying 2499 (with an additional cost of 249 for shipping) on May 14 2012. The toolset was delivered to me in damaged condition with the toolbox completely cracked from the side and having all rusty tools inside. It did seem like an old toolset sent from junkyard unlike the shiny toolset that they show online or in the newspaper advertisements.

When I complained to naaptol.com executives about this. They asked me to send the toolset back through Bluedart courier to a place in Dahisar, Mumbai. Initially Bluedart courier refused to accept the box. With great difficulty and follow up and numerous conference calls with Bluedart and Naaptol I managed to dispatch the toolset back to Naaptol. on 06th June 2012.

So now naaptol has my money and the toolset and are not informing me about either on the refund of toolkit or replacement. Clearly a company that cannot be trusted.

2 Comments

Comments

Jun 11, 2012 by

Naaptol_Support

Dear Srinivas,

As per our telephonic conversation you said that you have received damage product & sent product at QS warehouse address via Blue Dart Courier & AWB No:13429030230.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We have escalated issue our concern team and awaiting a revert on the same.

Please be assured of complete & satisfactory resolution.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Jun 18, 2012 by

Naaptol_Support

Dear Agnihotri,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Srinivas Agnihotri Amount : 2798.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.